About Wonderlic Survey Theory Program Benefits Review Surveys Sample Reports Keys to Success / Future Steps Presentation Agenda

2 About Wonderlic Wonderlic provides Recruitment, Selection, Performance Management, and Retention solutions that enhance our clients’ human capital processes 67 years of experience measuring human capital

3 Theory Behind Satisfaction Surveys Direct and Indirect Links Between:  Employee Satisfaction  Customer / Student Satisfaction  Organizational Performance / Bottom Line

4 Benefits of a Third Party Survey System  Professionally Developed and Customized for UC Irvine  Opens the Communication Process –Identify Areas of Concern –Confidential  Multiple Response Formats (web, phone, & paper)  Accurate Data  Actionable Reports –Assist Institutional Improvement –Monitor Program Impact

5 Benefits of a Third Party Survey System - continued  Track Progress Over Time  Link Results to Important UCI Performance Criteria  Better Allocation of Developmental Funds  More Cost Effective than In- House Surveys

6 UC Irvine Surveys - Targets & Value -  Exit Interviews –Terminations and transfers –Uncover reasons for departure  New Hire Survey –45 to 60 after hire –Address issues that may lead to turnover early in the employment cycle  Employee Opinion Survey –All staff members –Focus on general employee satisfaction

7 Exit Interviews  Format –Web: jobresponse.com keyword: uciexit –Phone: Toll Free (866) –Paper: HR Office or on CD (no photocopies)  Process –Onsite –Solicited by Wonderlic  Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

8 Exit Interview - Examples

9 Exit Interview – Benefit Items

10 Exit Interview – Reasons for Departure

11 Exit Interview - Comments

12 Exit Interview - Paper

13 Exit Interview - Paper

14 New Hire Surveys  Format –Web: jobresponse.com keyword: ucinewhire –Phone: Toll Free (877) –Paper: HR Office or on CD (no photocopies)  Process –Onsite –Solicited by Wonderlic  Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

15 New Hire Survey - Examples

16 New Hire - Items

17 New Hire - Items

18 New Hire - Comments

19 New Hire – Marketing Items

20 New Hire – Paper Form

21 Employee Opinion Survey  Format –Web: jobresponse.com keyword: ucisurvey –Phone: Toll Free (877) –Paper: HR Office or on CD (no photocopies)  Process –Onsite –Solicited by Wonderlic –Begins 10/04/04  Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

22 Employee Opinion Survey - Web

23 Employee Opinion Survey - Items

24 Employee Opinion Survey - Items

25 Employee Opinion Survey - Items

26 Employee Opinion Survey – Comment Option

27 Employee Opinion Survey – Paper Form

28 Sample Reports

29 Response Rate Report

30 Category Analysis Report

31 Category by Item Report

32 High – Low Report Improvement Areas!

33 Action Planning Report Focus Here First

34 Employee Comments Report

35 Keys to Success - Future Steps  Communicate Results  Maintain Confidentiality  Create Developmental Plans  Monitor Progress  Re-evaluate Process  Re-evaluate Opinions/Perceptions

36 Questions