Leadership and Intelligence  IQ Genetic Genetic Revealed in curiosity Revealed in curiosity Honed by discipline in study Honed by discipline in study Supported by a range of experiences Supported by a range of experiences

Leadership and Intelligence  IQ Genetic Genetic Revealed in curiosity Revealed in curiosity Honed by discipline in study Honed by discipline in study Supported by a range of experiences Supported by a range of experiences

Emotional Intelligence  1. Recognizing your own emotions  2. Managing your emotions appropriately  3. Productive self-talk out of emotional hijackings

Emotional Hijacks  Occurs when a person begins with a little emotion that then builds and builds in intensity until the person is overwhelmed by it.  Usually related to anger, fear, and depression  At its height, people cannot think clearly or make good decisions  Blame the amygdala

EQ Tips  Improving your ability to recognize your emotions Reflection: “What am I feeling now?”  Managing your emotions People in successful firms don’t “act out” their feelings; they discuss them. Productive self-talk (“I can’t control his behavior, but I can control my own attitude towards him.”) Decide you want to be in control of your emotions and set your goals accordingly (“I want to learn how not to be jealous/irritable/depressed.”) Which behavioral option do I want to choose, rather than be at the mercy of my emotions? Use of meditation, prayer

SOCIAL QUOTIENT  Has to do with recognizing and managing the emotions in others  The better you are at understanding your own emotions, the more likely you are to be adept at picking up on others’.

SOCIAL QUOTIENT  Recognizing the emotions of others Picking up nonverbal cues Picking up nonverbal cues  Listening actively and attentively  Caring about others’ emotional states Empathy – share their emotional experience Empathy – share their emotional experience Be concerned for them Be concerned for them  Helping others manage their emotions Coach them out of emotional hijackings Coach them out of emotional hijackings Help them identify why they feel as they do and examine their assumptions Help them identify why they feel as they do and examine their assumptions Resolve conflicts Resolve conflicts

Video Recognition Test  What emotions can you observe in these two men, Carlos and George? What cues did you use?  Diagram the interplay between their emotional responses. CarlosGeorge cue--emotioncue—emotion

Video Recognition Test How did Carlos exhibit emotional intelligence: With the female subordinate? With the female subordinate? With his boss, George? With his boss, George? How did George exhibit emotional intelligence?