Daryl Gwyn Office 365 Technical Specialist Microsoft Microsoft Lync Online

Microsoft Unified Communications Connect people in new ways, from any location and device Ignore conversation View presence within Microsoft® SharePoint® Initiate IM with one click Escalate to voice, video, or desktop sharing MailTips Audio playback Contextual contact options Text preview of voice mail

Customers Tell Us IT needs to:  Simplify and reduce the cost of communications  Maintain compliance and prevent information leakage  Support many users with diverse needs  Extend existing investments The business needs to:  Manage communications overload  Communicate with globally distributed customers and partners  Maximize productivity and innovation  Attract and retain talent IT Pains Business Pains

Set the scene… Changing communication style The use of enterprise 2.0 tools like blogs, microblogs, and social networking will indelibly affect the workplace -HBR 2010

Authentication Administration Storage Compliance Authentication Administration Storage Compliance Audio Conferencing and Calendaring and Calendaring Web Conferencing Web Conferencing Telephony Video Conferencing Video Conferencing Voice Mail Instant Messaging (IM) Communications Today Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Telephony and Voice Mail Telephony and Voice Mail Instant Messaging and Calendaring Unified Conferencing: Audio, Video, Web Future of Communications On-Premises Hybrid In the Cloud

How your company can survive and thrive today Business Impact of Unified Communications Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity and fostering team collaboration

Reduce Travel Expenses Reduce Telephony and Audio Conferencing Charges Lower Real Estate and Facility Costs Lower Messaging Costs Reduce Cost of Communications Systems Decrease Costs Note: Results are based on customer evidence. Visit and to learn more. Save 20 – 40% Save 20 – 40% Save 50 – 80% Save 50 – 80% Save 20 – 40% Save 20 – 40% Save 30 – 40% Save 30 – 40% Save 40 – 60% Save 40 – 60%

Improve End-User and Team Productivity Complete Projects Faster Shorten Sales Cycle Attract and Retain Employees Improve Business Outcomes Resolve Customer Issues Faster Up to 10% Up to 20% Up to 30 min/day Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.Total Economic Impact™ of Microsoft Unified Communications Varies by customer

Redesigned Client – Lync 2010 Key Features Contact Cards Unified Contact Store Activity Feeds Frequent Contacts Conversation View Social Connector Location Features Office & SharePoint Integration Provide best-in-class end user experience and drive adoption

Lync Online – Key Features & Benefits At Launch Connect with others through Lync contact photos, activity feed, and interactive contact card in Office. Move easily from IM into online meetings, including audio, video, and screen sharing. Conduct online presentations including audio, video, screen sharing, and a virtual whiteboard. Invite external contacts to easily join online meetings via a PC or web- based client. Connect with customers and partners through IM, audio, and video federation.

Lync users can be hosted only on-premises or online (that is, they can’t split IM, conferencing, and voice) Microsoft Lync Online – Capability Overview

Lync Online – Enterprise IM & PC-to-PC Audio/Video Rich presence IM PC-to-PC audio and video calling Global address list (GAL) and skill search in SharePoint Activity feed Click-to-communicate in Office Federation with Lync Server and Lync Online Federation with Windows Live Messenger Lync for Mac Lync Web App for IM/Presence (Future) Mobile phone clients (Future) IM archiving (Future) Enterprise IM and PC-to-PC Audio/Video

Lync Online – Conferencing (Online Meetings) Multiparty PC Audio/Video On-demand collaboration Desktop sharing Application sharing Online meetings Rich clients and web clients Integrated PSTN audio conferencing via partners Conferencing Lync Online replaces Live Meeting in Business Productivity Online Suite (BPOS) as the conferencing solution Live Meeting service is available for existing customers during transition to Lync

Lync 2010 Client – Meeting Capabilities On-demand meetings (one-to-one and multiparty) – Move from Microsoft Outlook ® to IM to full audio/video/data sharing session in a few clicks – Drag to quickly add contacts to online meetings Multiparty PC-based audio/video (up to 250 attendees)* – View participants and content at the same time Rich data sharing options – Screen sharing – Application sharing – Microsoft PowerPoint ® upload With asynchronous viewing for participants – Virtual whiteboard – Polling – Q&A via IM window – Attachments (attendee handouts) Lobby for admitting attendees Client-side recordings

Scheduling Online Meetings Users can schedule Lync meetings through Outlook using the Lync Outlook plug-in. – The Outlook plug-in is included as part of Lync client installation. – No Outlook Web App scheduling capability is available at Office 365 GA. – A web scheduler is planned for late Outlook delegation is supported for scheduling for online meetings It is possible to append custom text to meetings invites using by the Exchange admin – The original meeting invitation text cannot be customized

Call landline phones and mobiles (PC- to-PSTN) Forward, transfer Simultaneously ring another number Exchange voice mail integration Voice (Dial Tone) Lync Online – Voice (Dial Tone in Lync) Voice becomes available in Lync Online after Office 365 GA Requires separate service from a Telco partner to connect to the public phone network (Phone numbers, PSTN termination)

Branch office appliance Fax and analog devices Automatic E911 Call Admission Control Existing telephony integration Call park, hunt groups PBX Replace PBX Replace Available in Lync Server Only Cloud and on-premises coexistence options: Lync Server integrates with Exchange Online (Office 365) for voice mail in the cloud Splitting groups of Lync users between Lync Server and Lync Online available late CY11

Lync users can be hosted only on-premises or online (that is, they can’t split IM, conferencing, and voice) Microsoft Lync Online – Capability Overview

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