Customer Referral Program

Overview For CLEAR customers (not Clearwire) At this time, does not replace current Clearwire referral program Referral incentives are based on type of new customer –Monthly –Contract

Previous Referral Incentives CLEAR Customer New Customer

CLEAR Referral Incentives New Monthly CustomerNew Contract Customer CLEAR Customer New Customer CLEAR Customer New Customer

Show me the money! Incentive based on type of customer their friend becomes –Monthly Customer Current Customer: $15 Clear365 Reward New Customer: $10 Clear365 Reward –Contract Customer Current Customer: $25 American Express branded reward card New Customer: $10 Clear365 Reward All Clear365 incentives are: –Redeemable immediately and good for 90 days –Sent to both friend and customer via –Fulfilled automatically All American Express incentives are: –Available after 30 days and good for six months –Sent to customer via snail mail –Fulfilled manually

Talk to me… CLEAR Customer

Direct Mail and Brochure

s All s are personalized with customer’s name and unique referral code Intro Follow-up

Referral code Current customers will refer friends using a personal referral code: –Online –Through MyAccount –Using print collateral A personal and unique referral code will be generated for every new CLEAR customer

Referring a friend CLEAR Customer

Referring friends is easy! Via MyAccount Via

Following up Customer will enter friends info on a personalized URL (PURL) is sent to both the customer and their friend about the referral After 30 days, if the friend has not yet signed up for CLEAR service, is sent to customer as a reminder When the friend signs up to become a CLEAR customer –New customer will receive an with their Clear365 reward code –Current customer will receive an with their Clear365 reward code or informing them their AMEX branded reward card has been sent

Looking ahead Revision of the lookup tool has been completed to include the new Referral Program CLEAR Welcome revised to include the Customer Referral Code

Refer a friend, get rewarded.

NOTES PAGE