Reducing Employee Stress Views on Job-Related Stress “Fight or flight” response is based on classifications made by Dr. Hans Selye.

Slides:



Advertisements
Similar presentations
Work-related to Stress and Stress Management
Advertisements

President, Fully Effective Employees, Inc or

Managing Stress. Stress Management Often there's more to be accomplished and seems humanly possible Programs are often under-funded and understaffed Working.
Stress and Burn-out Definition of stress: Stress is the physical and mental Pressure or tension exerted either From within the person or from the Environment.
Stress  Reaction of mind and body to demands on life Stressor Something that causes stress.
STRESS MANAGEMENT.
What are the Sources of Stress? Going for the 3 Increases: Increase in Health, Increase in Happiness & Increase in Energy Strategies for Success in Health.
STRESS MANAGEMENT Fitness for Life.
Copyright © 2006 Pearson Education, Inc., publishing as Benjamin Cummings PowerPoint® Lecture Slide Presentation prepared by Michael Hall 3 Managing Stress:
Copyright © 2008 Pearson Education, Inc., publishing as Pearson Benjamin Cummings Objectives  Define Stress.  Explain the three phases of the general.
Copyright © 2008 Pearson Education, Inc., publishing as Pearson Benjamin Cummings PowerPoint ® Lecture Slide Presentation prepared by Michael Hall Chapter.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Stress and Coping. Stress – any circumstances that threaten or are perceived to threaten one’s well-being and tax one’s ability to cope.
Shaw idea pty ltd new horizon consulting pty ltd ACTU Stress, Workload and Job Control An OHS issue An issue for unions An issue for action.
Stress & Power Stress – Chapter 6
© 2001 Wadsworth, a division of Thomson Learning, Inc 1 What is Stress? An imbalance between demand and ability to meet those demands in the allotted time.
Stress, Health, and Adjustment
14-1 McGraw-Hill/Irwin Human Relations, 3/e © 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 3 Coping with Stress J. Don Chaney, Ph.D. Texas A&M University.
Microsoft® PowerPoint Presentation to Accompany
Health, Safety and HRM Lois Tetrick & Michael T. Ford Michael T. Ford.
Chapter 9 STRESS AND WORK-LIFE LINKAGES 1.
CHAPTER 9 Worker Stress and Negative Employee Attitudes and Behaviors
Stress Management Hemankshu Sawant.
Managing Stress Chapter 8 Freshman Health Mr. Martin.
A Safe and Healthy Environment
Stress and Health Ch 17 Notes. What is Stress? Arousal of one’s mind and body in response to demands made upon them Forces organisms to adapt, to cope,
S TRESS IN THE WORKPLACE py3103. L EARNING OUTCOMES At the end of this session and with additional reading you will be able to Describe different types.
Cherokee 2011  Refusal Skills Training: Program that teaches young people how to resist pressures to begin smoking  Life Skills Training: Teaches.
Developing and Assisting Members. Career Stages  Establishment Stage (ages 21-26)  Advancement Stage (ages 26-40)  Maintenance Stage (ages 40-60) 
Chapter 9 Job Stress and Careers. Key Points in this Chapter Job Stress: An Overview Sources and Consequences of Stress Coping, Social Support, and Stress.
Chapter 11 Managing Stress and Employee Job Satisfaction.
© McGraw-Hill Companies, Inc., Chapter 7 Organizational Stress: An Individual View – A Book Review John M. Ivancevich Michael T. Matteson Slides.
6-1 Copyright © 2005 Prentice-Hall Chapter 6 Managing Stress and Time Management: A Skills Approach, 2/e by Phillip L. Hunsaker Copyright © 2005 Prentice-Hall.
Occupational Safety and Health 6 th Edition Lecture Notes By: Dr. David Goetsch.
Stress. –Is the process by which we appraise and respond to environmental threats –Hans Selye believed we react similarly to physical and psychological.
STRESS COMPASSION FATIGUE BURNOUT Health Care Stress Workshop March 30,
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved McGraw-Hill/Irwin Chapter 6 Workplace Stress: Issues and Management.
1 Psychosocial Hazards. 2 Introduction In 1990, the U.S. National Institute of Occupational Safety and Health (NIOSH) declared occupational stress to.
Stress What is it? Sources of stress Consequences of stress Coping with stress.
LECTURE 4 STRESS!. What Is Stress? What is Stress? Stress is a dynamic condition in which an individual is confronted with an opportunity, a demand,
Lesson 9 Stress Management. Stress – the response of the body to the demands of daily living Stressor – source or cause of stress. May be physical, mental,
Chapter 12 The Biology of Emotion and Stress. Stress Stressor - An event that either strains or overwhelms the ability of an organism to adjust to the.
What is Stress? An imbalance between demand and ability to meet those demands in the allotted time frame.
Stress Can anyone honestly tell me that they do not experience any stress in their lives? The purpose of this unit is to learn how to identify stress,
Module 17W Stress and the Management of Stress. What is Stress? Hans Selye defines stress as “the nonspecific response of the body to any demand made.
Chapter 4: Stress Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.
Emotions and Stress on the Job Chapter 4. © Copyright 2003, Prentice Hall 2 Learning Objectives 1. Distinguish between emotions and moods. 2. Describe.
Chapter 4: Stress.
Gholipour A Organizational Behavior. University of Tehran. Organizational Behavior: Stress Management.
Health 1.  Test is going to be this Wednesday the 10 th  Anything that we have covered so far is fair game.
Human Resource Management Lecture-33. Eustress and Distress Reaction to Stress Positive Negative Very Low Very High Stress Level EustressDistress.
Stress Chapter 17 What is stress? Arousal of one’s mind and body in response to demands made upon them Eustress-positive stress that keep people alert.
Do-Now! Take a Stress worksheet from my desk Complete the worksheet
Workplace Stress & Health Workplace violence & its management Substance abuse in the workplace Workplace stress EAP & Wellness programs.
STRESS MANAGEMENT Fitness for Life.
STRESS MANAGEMENT Fitness for Life.
Stress & Health Chapter 17.
Chapter Five Stress Management.
Comprehensive Stress Management
STRESS.
CHAPTER 9 Worker Stress and Negative Employee Attitudes and Behaviors
Work-Related Stress and Stress Management
Stress Notes Are you STRESSED?.
Stress An adaptive response to a situation that is perceived as challenging or threatening.
CHAPTER 15: STRESS AND HEALTH
Thinking About Psychology: The Science of Mind and Behavior 2e
CHAPTER 14 Stress and Burnout.
Presentation transcript:

Reducing Employee Stress

Views on Job-Related Stress “Fight or flight” response is based on classifications made by Dr. Hans Selye regarding a person’s response to stress Involves three stages –Alarm Stage –Resistance Stage –Exhaustion

Stages of Job-Related Stress Alarm Stage: muscles tense, respiration rate increases, blood pressure and heart rate increase Resisting Stage: causes poor decision making and physical illness Exhaustion: when a person cannot sustain resistance indefinitely, and may cause illnesses such as ulcers or headaches

Views on Job-Related Stress The General Adaptation Syndrome viewpoint suggests that people can only take so much stress before a serious, debilitating condition results To maximize performance, low levels of stress are preferable to stimulate individuals to work harder and accomplish more Eustress: term for “good” stress, level of stress that is productive

Motivation, Efficiency and Stress Effort Motivation Boredom apathy, Impaire d attention Excitement, disorganized behavior, passivity EUSTRESS Acute Attention, Emotional balance, Rational thinking DISTRESS

Causes of Stress Individual Stressors Interpersonal Stressors Organizational Stressors

Individual Stressors Type A personalities –impatient, competitive, aggressive, always feel like they’re under pressure, do lots of things at once, and have a hard time relaxing Type B personalities –more mild-mannered, in less of a hurry, and far less competitive

Individual Stressors Type A people are twice as prone to heart disease and fatal heart attacks as type B individuals Type B have better performance records in top management positions. Hard for type A to change their behavior and adopt a type B style due to the deeply ingrained patterns of behavior

Individual Stressors Changes in one’s life also produce stress, e.g., death of a spouse, or getting fired Demographic attributes: individuals with high income levels report relatively less stress in their lives Job attributes of women and minorities may be responsible for higher stress levels

Interpersonal Stressors Negative emotion at work: employee jealousy and employee envy Employee jealousy: thoughts, emotions and behaviors that result from loss of self-esteem and loss of outcomes associated with a working relationship

Interpersonal Stressors Employee envy: thoughts, emotions, and behaviors that result from loss of self-esteem in response to another individual obtaining outcomes desired by self Studies show: –Males have greater workplace envy –Females have greater workplace jealousy –Greater jealousy and envy result in lower job satisfaction and intentions to quit Envy and jealousy are stress inducers because they arise from the perception of threats in the work environment –

Interpersonal Stressors Workplace Romance: Positive personal emotions –Observers of romantic relationships fear favoritism might occur, or charges of sexual harassment may occur when it turns sour –As more women are in workforce and longer work hours occur, the likelihood of workplace romance increases

Organizational Stressors POLICIES Unfair, inequity in pay, rigid rules and ambiguous procedures, frequent transfers necessitating relocations STRUCTURES –Centralization and formalization, lack of involvement in decision making, little opportunity for career advancement, high degree of specialization, inter departmental conflict, PROCESSES –Poor communication, inadequate feedback on performance, ambiguous and conflict goals, unfair control systems, inadequate information

Organizational Stressors Working conditions: stressful due to employee’s lack of control and pressures to produce work that is not intrinsically rewarding also creates stress Emotional labor: an “occupational mask” donned by employees who must always display a positive demeanor to customers Role conflict: when two or more sets of demands are made on an employee so that compliance with one set of demands makes it more difficult to comply with another

Organizational Stressors Role ambiguity: the absence of clarity regarding how to perform one’s job Role overload: when too many activities are expected of an employee, given the time available and ability level of employee Shift work: 20% of the U.S. workforce, and it causes loss of sleep, appetite, depleted social interaction, etc.

Extra Organizational Stressors Fast pace of social and technological change Economic and financial conditions including inflationary pressures Caste system, ethnic identity, minority issues, Family demands and social obligations Relocation and transfers

Reactions to Stress Physical problems: –Ivancevich and Matteson have developed a model for estimating the annual costs associated with replacing employees lost to heart disease; it is based on: Number of employees Employees in age range of 45 to 65 Estimated deaths due to heart disease per year [.6% of total number of employees]

Reactions to Stress Estimated premature retirement due to heart disease Company’s annual personnel losses Annual replacement costs: cost of hiring and training Alcoholism and drug abuse: affects between 6 and 10 percent of all employees; both are linked to higher levels of stress

Reactions to Stress Absenteeism, turnover, and dissatisfaction are correlated with stress levels Workplace violence: violence and sabotage may result from stress –Involves fairly petty expressions of aggressive behavior characterized as: covert, verbal, involving brief displays of intense anger Mass Psychogenic Illness –Five common symptoms: Headaches, dizziness, n ausea, abdominal cramps and cough –

Reactions to Stress Burnout: a reaction to prolonged and energy- depleting difficulties –Primary symptom is feeling drained or used up –Typically affects people who are highly conscientious and work in helping professions –Employees may feel that they are not being properly rewarded –Frustrations lead to apathy and feelings of failure, with physical symptoms of high blood pressure, ulcers, mental symptoms such as depression

Coping with Stress Organizational strategies Creating a supportive organizational climate-more towards decentralization, free flow of communications and information, participation in decision making process, changes in policies on performance appraisal, equitable distribution of reward, job redesign, role clarity, career planning and development

Coping with Stress Individual strategies Self control, analyzing consequences of one’s own behaviour, increasing an individual’s control over the situations rather than being solely controlled by them, networking and building social support, counseling

Coping with Stress Time management –Time logs –Structuring time –Saying no –Making “to do” lists

Thank you