Organisation and Management in the Networked Era … a DMR Consulting perspective 30th October 2001

Confidential DMR Consulting Group Inc. 2 Canada (22%) United States (47%) Asia-Pacific (12%) Europe (19%) Who are DMR Consulting? n 2000 revenues over US$950 million n Close to 10,000 professionals worldwide in 63 offices n Ranks among the top 20 IT Services firms in the world Delivery Services (43%) Consulting Services (15%) Application Portfolio Management Services (42%) (Outsourcing, Euro)

Confidential DMR Consulting Group Inc. 3 Who does business with us ? Among many others……..

Confidential DMR Consulting Group Inc. 4 The Increasing Impact of Change Volume Momentum Complexity The combined effect produces a highly turbulent work environment Past TIME Today ACCELERATION

Confidential DMR Consulting Group Inc. 5 Project A Project B Project C Project D Project E Social and Economic Change Business Strategy People Technology Orgainsational Culture Forces shaping Organisations

Confidential DMR Consulting Group Inc. 6 Organisational Paradigms New Methods New Systems New Behaviors New Beliefs New Assumptions Methods Systems Behaviors Beliefs Assumptions STABILITYCRISIS FIXES PROGRESS RENEWAL DECAY TIME PERFORMANCE

Confidential DMR Consulting Group Inc. 7 Organizational Future Shock Project A Project B Project C Project D Project E An organisational solution to balance the forces at play The leadership puzzle DMR’s Home Office Project A Project B Project C Project D Project E Social and Economic Change Business Strategy People Technology Orgainsational Culture

Confidential DMR Consulting Group Inc. 8 Offsite teams Economic growth Labour costs Work/life balance Stress within the workplace Staff Diversity Challenges facing People Managers 2000 People Managers Staff Retention

Confidential DMR Consulting Group Inc. 9 Offsite teams Economic slowdown Reducing Revenues Work/life balance Stress within the workplace Staff Diversity Challenges facing People Managers 2001 People Managers Staff Reductions

Confidential DMR Consulting Group Inc. 10 High Demand Low Social Support TightDeadlines High Effort Low Reward Insufficient Recovery Time Low Control Challenges facing Employees Employee Poor Environment Fit The Stress Factor !!

Confidential DMR Consulting Group Inc. 11 Challenges within the Consulting Environment n Complexity of the business n Multiple career paths n Socialisation challenges: offsite employees n Managing offsite teams n Rapid change, constant change n Employee developmental demands n Lack of control of organisational variables on customer sites

Confidential DMR Consulting Group Inc. 12 What do DMR want for our employees? n Challenging work environment n Strong connection with the company n Opportunity for personal growth n Sense of belonging n Professional development n Recognition and reward for contribution n Recognition of work-life balance n Respect

Confidential DMR Consulting Group Inc. 13 The DMR Solution….a holistic view The creation of an entity called Home Office: Connection to the organisation n Traditional HR role: Hygiene factors n Career Management: Motivators n Employee Feedback mechanisms n Employee Development n Linked systems (Performance Appraisal, Career Path Planning, Training & Development, Compensation & Benefits)

Confidential DMR Consulting Group Inc. 14 Work Environment Work Conditions Work Content Growth and Advancement Multiple Career Paths Technical and Managerial Career Management and mentoring Personal Development Growth and Advancement Multiple Career Paths Technical and Managerial Career Management and mentoring Personal Development Work Content Assignments Knowledge Access Achievement and recognition Appraisal Work Content Assignments Knowledge Access Achievement and recognition Appraisal The Organisation Culture and Values Socialisation Individual Fit Interpersonal Relations The Organisation Culture and Values Socialisation Individual Fit Interpersonal Relations Work Conditions Comp & Benefits HR Policies Fairness & Equity Work Conditions Comp & Benefits HR Policies Fairness & Equity Work Environment Health & Safety Ergonomics Work Space Work Environment Health & Safety Ergonomics Work Space Putting People First Meeting Employee Needs Growth and Advancement The Organisation

Confidential DMR Consulting Group Inc. 15 Career Management Compensation Career Development Plan Career Development Through Career Paths Contribution and performance Assignments Business Opportunities Career Management is the organisational glue that links employee and business needs, supported by HR processes HR Support

Confidential DMR Consulting Group Inc. 16 Career Management Processes Career Development Plan Day One Orientation New Employee Seminar Annual Processes Assignment Processes Assignment Briefings Assignment Review Compensation Review Performance Appraisal Integration and Orientation Processes Career Management Processes for evaluation based on employee’s achievements: - Assignment review - Annual review and on goals: - Assignment Briefings Document - Career Development Plan

Confidential DMR Consulting Group Inc. 17 The Role of the Career Manager The connection between DMR and the employee A career advisor for the employee’s career development Oversees orientation and integration of the new employee Works, together with the employee, in developing their career development plan Contributes to identifying assignments providing career opportunities Performs performance appraisal of contribution and recommends reward Is regularly in contact Career Manager

Confidential DMR Consulting Group Inc. 18 The Role of the Employee Employee Has the responsibility, is the architect and builder of their career Develops their career plan Prepares Assignment Briefings together with Project Manager Participates actively in assignment and annual reviews Drives the process and makes it work for them Take ownership

Confidential DMR Consulting Group Inc. 19 Career Management Timeline 24 Mths Performance Appraisal Compensation Review (BPM) Day One Orientation Start Date 1st Career Development Plan 1st Review (After 6 Months) 0 12 Mths Performance Appraisal Covering 12 months 1st Compensation Review Career Development Plan (update) Assignment Processes Ongoing Career Discussions Quarterly Reviews 3 Mths6 Mths 9 Mths 3 Mths6 Mths 9 Mths Quarterly Reviews Lots to do !!

Confidential DMR Consulting Group Inc. 20 Back to Basics What’s it all about ? People The only asset of the consulting business Meeting the challenges of the networked age is still about... Putting People First