 Aggregated information into a single browser  A single browser to access multiple applications, data stores and productivity tools What is Portal Technology?

 Public websites that were promoted as gateways to the Internet  Range of functionality (search capabilities, information directories, communication tools and news feeds)  Designed as advertising vehicles Portal Technology in the Past

 Role based permissions  Targeted information  Single point of access  Personalized content  Accessible from any device with a web browser  Open and flexible info structure Current Portal Technology

 Delivers exceptional web experience  Runs a business more efficiently and reduces costs  Grows with the business  Improve responsiveness  Strengthen relationships with customers  Out of the box solutions  Improved customer experience Benefits of Portal Technology

Out of the box solutions offer:  Pre-integrated portlets  Editing tools  Personalization  Multiple languages  Search capabilities  Accessibility standards Benefits of Portal Technology

Improved customer experience:  Single user interface (UI) to access all of your information  Single sign on with permissions based on log in  Discussion areas  Sharing of documents  Shared calendars  Configurable homepage  Communicate more efficiently Benefits of Portal Technology

 Computer-illiteracy (it’s new technology that some people may not understand)  It can be an out of the box program, such as webct, but when it is customizable and they update a version, it can become quite costly to switch everything over) Disadvantages of Portal Technology

 The Total Cost of Ownership (TCO) is how much, all expenses included, the program and maintenance costs  The TCO includes purchase/build, maintenance, sustainability and any other expenses. How Portal Technology Saves Money

 Increase customer loyalty  Increase employee productivity (all of the information is in one place / reduces information overload)  Reducing calls to the call centre (decreases support costs)  Leveraging Software as a solution (SaaS) How Portal Technology Saves Money

 Improved efficiencies  Reduces costs when you buy instead of build  Reduces total cost of ownership How Portal Technology Saves Money

Questions

Jessup, Leonard. (2007). Information systems today: why is matters.Toronto: Pearson Education. References