The People Challenge!

Syndicate Exercise One List the key issues and problems you have in managing your people!

Why are we having these Problems? We are selling more intellect and less materials We are now managing the human imagination not production lines Our peoples expectations have changed but ours haven’t Our customers expectations have changed but have ours? Brand is starting to impact even B2B Its all got a bit emotional And if the trust is missing…..

Some key points! Many businesses have done just the opposite of what they should have done – order and conformity rather than free thinking and risk taking Many businesses could not have frustrated their people any more if they had tried to As small business owners/managers we are so reluctant to let go Perception is all there is – we need to learn to manage it

Why Leadership? The world around business is changing very fast Businesses themselves are also changing but more slowly People in business are hardly changing at all

Five Key Skills Creating a vision Generating Inspiration Reinforcement and Momentum Utilising change teams Letting go – facilitating rather than doing

Building Loyalty Values = Loyalty + Commitment

Syndicate Exercise Two How in our businesses might we build loyalty & commitment?

Building Trust Trust = Inspiration + Credibility

Syndicate Exercise Three How in our businesses might we build trust amongst our people?

VisionInspirationReinforce Things Created within the Business Techniques Employed Creating Meaning Seeding ideas Skills impact Projecting charisma Engaging Uniting Encouraging initiative Celebrate success Values Establishing a sense of urgency Living the values Corralling attention for the changes needed

Engaging with People 1. High skill, high will Involve & Delegate 3. High skill, low will Convince 2. Low skill, high will Train or Enable 4. Low skill, low will Replace

Why we need them? Businesses will need to be able to manage change better in the future. They will have to be less organised and less controlled by a single brain The widespread trend towards interconnectedness will accelerate leading us needing to be more nimble, innovative and continuously self modifying Small, autonomous, flexible businesses will be the ideal structure in the future

“After you plant a seed in the ground, you don’t dig it up every week to see how its doing.” William Coyne (3M)

Stop, Start, Continue Identify what you need to stop doing Identify what you need to start doing that you haven’t done before Identify what you need to continue doing Gives you a chance to replace whatever you need to that is important to you

Some points to ponder Imagination is the new economy Brain power not muscle power Become passionate about problem solving Formal structures may be holding you back Stand behind people in times of stress Disrupt the status quo

Questions?