“The Effective Enterprise: Building for the Future” QAD Cloud Kory D. Johnson

“The Effective Enterprise: Building for the Future” QAD Enterprise Cloud – The Effective Enterprise

“The Effective Enterprise: Building for the Future” The QAD Enterprise Cloud Global 23 Countries Users 10,000+ Support 24 x 7 & Monitoring Secure SSAE16 (SAS70) Available > 99.5% Blended On Premise & Cloud We are leaders in the Cloud delivering full-strength Cloud ERP available from anywhere in the world About QAD QAD Cloud Apps QAD Cloud Portal QAD Cloud Services

“The Effective Enterprise: Building for the Future” World Class Service Delivery QAD Cloud Operations 4 QAD Cloud Service Center Organizational Consolidation Process Disciplines Training Metrics Discipline, Reliability, Predictability On Board Plan – Build – Test - Transition Operate Run – Monitor - Review Upgrade Plan – Test – Transition - Renew

“The Effective Enterprise: Building for the Future” Data Center and QAD SSAE 16 documented Life Sciences – cGMP Qualified ISO 9001:2008 Compliance SOP

“The Effective Enterprise: Building for the Future” Infrastructure Management Systems Management Dedicated Engagement Manager Single Point of contact for escalations Monthly reports and SLA adherence Service Management Customization Management EDI Management Network Management Functional Management Service Management

“The Effective Enterprise: Building for the Future” Service Management Infrastructure components Data Center Management Operating System Support Infrastructure Management Systems Management Customization Management EDI Management Network Management Functional Management Infrastructure Management

“The Effective Enterprise: Building for the Future” Infrastructure Management Systems Management Service Management Customization Management EDI Management Network Management Functional Management Systems Management Monitoring and Tuning Application and System Administration Optional Enhanced Disaster Recovery Version Management and upgrades

“The Effective Enterprise: Building for the Future” QAD Monitoring On Demand Standards

“The Effective Enterprise: Building for the Future” Based on Icinga – an open source network and host monitoring solution New servers are added by creation of configuration files that identify the new host and services to be monitored Guest account (read-only) available QAD Monitoring On Demand Standards

“The Effective Enterprise: Building for the Future” Ping CPU Load File System Usage Swap usage Cron – are any cron jobs overdue Number of Open OS files NTPD – Server Time Service FTP Service OS Backup Directory OS Zombie processes OS Monitors On Demand Standards

“The Effective Enterprise: Building for the Future” DB Up/Down DB Log Error Check AppServer and Webspeed Broker Checks AppServers monitored depend on applications installed All will have NET UI Application Server, EE will have financial Application server Others, CRM, EAM, Qxtend, etc Tomcat Daemons (EE) Radley (If applicable) EAM Batch Job Scheduler (If applicable) Application Monitors On Demand Standards

“The Effective Enterprise: Building for the Future” Auto-restart services CRON NTPD FTP EAM Batchjob Scheduler EE Daemons Notifications are sent to QAD Customer based on type for custom monitors QAD Monitoring On Demand Standards

“The Effective Enterprise: Building for the Future” Minimum of 25% contracted users Max of 100% contracted users Transactions reflected in D/R production database real time RPO = 1 hour of max data loss RTO = 4 hours max to recover systems “Disaster” Defined as an unplanned event or failure that causes Customer’s Production environment at the primary site to be unavailable for twenty (20) hours or more Enhanced Disaster Recovery (EDR) Systems Management

“The Effective Enterprise: Building for the Future” Systems Management Application Change Management Business Process Management Training classes Functional Management Infrastructure Management Service Management Customization Management EDI Management Network Management Functional Management

“The Effective Enterprise: Building for the Future” Functional Management Support of existing modifications Retrofits for upgrades Management of promotion process How to’s Customization Management Systems Management Infrastructure Management Service Management EDI Management Network Management Customization Management

“The Effective Enterprise: Building for the Future” Customization Management Transformation Map Management Delivery of EDI messages TP Change Management EDI Management Functional Management Systems Management Infrastructure Management Service Management Network Management EDI Management

“The Effective Enterprise: Building for the Future” EDI Management Infrastructure Components Monitoring of networking components Site to Site and dedicated circuits Network Management Customization Management Functional Management Systems Management Infrastructure Management Service Management Network Management

“The Effective Enterprise: Building for the Future” QAD Cloud – Connectivity Options MPLS Basic VPN (Site to Site) VPN (Client) Description Expansion of customer private cloud to QAD Cloud datacenter Extension of customer private cloud to QAD Cloud datacenter through Internet-based secured point to point tunnel Secure VPN tunnel to QAD Cloud datacenter through client software loaded on individual computers Reliability Guaranteed levels of bandwidth and availability Variable levels of bandwidth and availability Limited levels of bandwidth and variable availability Typical Use User counts > 50 User counts varies depending upon bandwidth and latency to QAD Cloud datacenter Remote users Installation Lead-times days5-7 days Costs MPLS Carrier: $800-1,200/month (depending upon customer contract) QAD Cloud: $384 install, $284/month $0 (single connection included in QAD Cloud subscription up to 2Mbps) $Varies (2Mbps and above) $500/month, plus $5/month per named user Routing Each site routes directly to QAD datacenter Each site routes to customer network hub then across VPN tunnel Each client routes directly to QAD datacenter

“The Effective Enterprise: Building for the Future” Simple Integration to External Systems Strategic Focus

“The Effective Enterprise: Building for the Future” Named user Person, device, or process accessing database or an Add-On Product Limited user Named User with access to limited functions QAD Device User A person that uses an access device that connects to the system E.g. Shop Floor Data Capture User Types QAD Cloud Pricing

“The Effective Enterprise: Building for the Future” Enhanced SLA Repurposing of IT resources 24x7x365 support Local Language Security Compliance Benefits of Cloud

“The Effective Enterprise: Building for the Future” Paths to Cloud Cloud Conversion & Transition Pricing Conversion On Premise QAD QAD Cloud Upgrade Setup Net New Customer QAD Cloud Transition Setup 24 Months UpgradeOn Premise QADCloud Lift & Shift CopySetupQAD Cloud

“The Effective Enterprise: Building for the Future” QAD Cloud Operations Tools, Processes & Procedures

“The Effective Enterprise: Building for the Future” Online Support Center QAD Cloud Operations Knowledgebase Expandable Sections Drill Down Navigation News Incidents

“The Effective Enterprise: Building for the Future” Shared Portal QAD Cloud Operations

“The Effective Enterprise: Building for the Future” Confirmation Authorization QAD Cloud Operations

“The Effective Enterprise: Building for the Future” Code Implementation Request Form QAD Cloud Operations

“The Effective Enterprise: Building for the Future” Stability, Predictability, Scalability Process based operations management Continuous improvement environment Industry Standards and ITL process backbone Self- Compliance through ISO certification Summary QAD Cloud Operations 29

“The Effective Enterprise: Building for the Future” Questions?

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