Dr. Richard Clark SITS System Training Manager SITS Training at the University of London + SITS Trainers Network/Group Dr. Richard Clark SITS System Training Manager

SITS Training at the University of London SITS Trainers Network/Group. Introduction SITS Training at the University of London Course Design & Development at UOL. Examples of training manuals/guides. Delivery Methods. e-Learning. Evaluation of Training. Lessons Learned. SITS Trainers Network/Group. Summary of Initial Meeting (February 2012) Share/‘Re-purpose’ some generic training materials. Outcomes from First Meeting. Future of the group Short meeting after this session.

Training Experience 15+ years of teaching/training experience (University of Luton/Bedfordshire & University of London). >5 years developing/delivering IT training in Staff Development. ~3 years developing/delivering SITS training at UOL. Apply a variety of methods/materials (tailored to staff/user training needs). Experience of collaboration/sharing with other Institutions: e-staff Development Network (Loughborough University) Staff Development Forum (c/o Leadership Foundation) SITS Trainers Network/Group (more on this shortly…)

Course Design & Development Although most courses are tailored to the requirements of users at UOL, some materials are generic and could be ‘re-purposed’. Training materials consist of: Manuals, Quick Reference Sheets, e-Learning materials (blended approach) PowerPoint slides (enlarged screen-shots) Comprehensive explanations & rationale Examples of applying SITS:Vision/e:Vision tools Hands-on examples Further suggestions, notes and exercise steps (for advanced users) Navigational aspects including keyboard shortcuts Glossary of terms

Consistency, Quality, Diversity The design of the SITS:Vision/e:Vision training has ensured: Consistency A consistent training approach along with consistent core messages on principles and facts. Quality Training provision/materials are fit for purpose. Objectives are clear, language appropriate to the audience (e.g. plain English) and training has always been inclusive. Diversity The design of training courses has ensured that delivery reflected the needs across the University, was accessible by all and that the materials acknowledged the diversity of the groups being trained (in terms of cognitive, physical, location and timing issues).

Delivery methods Group / in-class sessions One to one / coaching e-learning Floor walking Support Workshops / drop-in sessions Refresher/Update sessions

e-learning: MOODLE

e-learning: Course Example

Interactive e-learning Interfaces with MOODLE (via SCORM). Record any software or web screens/interactions. Record alternative actions. Record alternative paths. Enables users to interact with the learning materials. Very positive and favourable feedback from users.

‘See It’, ‘Try It’, ‘Know It’

‘Know it’ tests Can be used for performance indicators. ‘Pass’ rate of 75%. Line managers can direct staff to ‘know it’ modes after training. Data/scores recorded in MOODLE (can be seen only by user/administrator).

Evaluation (collection) http://www.surveymonkey.com Feedback forums also available via e-learning courses. Post Go-Live Quality Reviews.

Evaluation (analysis) Quality of training - Donald Kirkpatrick’s four levels of evaluation applied: Reactions initial feedback obtained from users (i.e. what they thought & felt). Learning the resulting increase in knowledge or capability (i.e. extent to which users learned from the training). Behaviour how effectively users have applied their new skills and knowledge in practice “on the job”. Results the effects on the business or environment resulting from the trainee's performance (i.e. how the overall purpose of the training has been achieved by applying new skills and knowledge and the effect on the performance of the organisation).

Examples of Results Example from ‘Enquiries’ training: General Reaction to Course/Training

Examples of Results Example from ‘Enquiries’ training: e-Learning

Examples of Results Example from ‘Enquiries’ training: “To what extent do you feel that you can implement what you have learned from the course in terms of 'Go Live’”

Further Analysis … During the remainder of 2012, a number of further Quality reviews will be conducted with regards to Registrations, Learning Materials/Stock Control & Accessibility Manager. Further analysis with regards to feedback recorded from all training events. - Follow up surveys/interviews/observations etc

Lessons Learned Stable, maintainable & tested training system with all developments/updates. Realistic training data. Bespoke examples that apply to business processes. Shorter ‘workshop’ style training sessions received more favourably than full day training courses. Attendance of Business Process experts at training sessions have helped assist with user discussions. Training near to ‘go live’ has helped users gain confidence in new systems (i.e. not too far in advance that users won’t remember training materials).

Any questions so far? ?

SITS Trainers Network/Group

SITS Trainers Network/Group Originally facilitated by Richard Clark (UOL) & Aditya Vadali (Univ. Surrey). John Davis (Univ. Wolverhampton) now co-ordinating with Richard Clark. To identify issues and challenges surrounding the delivery of SITS training. To share good practice in SITS training and to see what everyone else is doing. To explore possibilities for collaboration and working together. Online survey showed that 23 institutions supported the idea for a SITS training SIG/WG.

Initial Meeting (Feb 2012) First meeting was held on 29/02/2012 (at the University of Oxford). 35 delegates attended the first meeting (including Sharman Wiles from Tribal). Consisted of short presentations and facilitated discussions about training issues faced by many institutions.

Proposal to Share/Collaborate “When I first joined the SITS team, I had no tailored training materials to give to users” “I had to develop all required training materials from scratch” “Wouldn’t it be good to share/collaborate?” Why do we all spend time reinventing the wheel? Re-purpose generic materials (or re-develop bespoke materials)? Compare/share good practise with regards to training? Collaborate with the creation of re-usable training materials?

Re-purpose Generic Training Materials [First meeting] Offered to share “Introduction to SITS:Vision client server” course. Course includes: Acknowledgement note Training Manual in MS Word & PDF Format Data used in Training Manual (as an .xpc file) Quick Reference Sheet (keyboard shortcuts) Contents may be modified as required but please acknowledge source.

Outcomes from Initial Meeting Open to the idea of sharing materials and approaches to training (where possible) -> University of Oxford, University of Gloucestershire, University of Surrey etc Offer re-purposed training materials (Introduction to SITS:Vision client server). Share/Compare Approaches to Training This will help to create a network of SITS trainers who can collaborate & share good practise and potentially meet during conferences etc. Share good practise/ideas/materials etc via MySITS forum or via SITS Trainers group meetings?

MySITS Forum

Future of the Group? So, what’s next for the SITS Trainers Network/Group? Further meetings (2 per year)? Open to any interested SITS trainers, support teams, business analysts etc. Online / hosted materials for the group? Work with Tribal to discuss future ‘training strands’ at conferences? Feedback relevant issues/ideas to Tribal for future consideration (beneficial to both clients and Tribal).

SITS Trainers Network/Group Meeting after this session Immediately after this presentation session (16:45-17:25). Brief discussion of what you would like to see from the SITS Trainers Network/Group? Future meetings? Where / When / What? Survey SITS Training at other Institutions to identify further needs of the ‘group’?

Questions/Discussion ? Dr. Richard M. Clark SITS System Training Manager richard.clark@london.ac.uk