Talent Management: Performance and Learning

Member of South Carolina Federal Credit Union’s family of credit union service organizations (CUSO): Indirect Lending Solutions™, LLC Optimal Talent Solutions® Co-location Services Innovatus Benefits Solutions™, LLC South Carolina Federal Insurance Solutions™ South Carolina Financial Solutions™, LLC

Background Experience Fully Integrated Talent Management System Performance Management Learning Management Recruiting Management (consulting support) Optimal Talent Solutions®

The Health of Small Credit Unions The industry’s growth is attributed to the nation’s largest credit unions. “With nearly $716 billion in assets…426 credit unions held nearly 67 percent of the system’s total assets at year end.” The average return for small credit unions was negative 16 basis points. The number of federally insured credit unions continues to decline, “falling from 6,819 institutions at the end of 2012 to 6,554 at the end of 2013.” (NCUA Annual Report, 2013, p.9) Why is Talent Management important to the health of small credit unions?

43% of surveyed employees received the same negative feedback in their 2013 performance reviews as they did in prior years. 87% left their performance reviews without a plan for how to better meet their managers’ expectations. Take Control of the Process Source: Cornerstone LLC

150,000 US workers surveyed (Gallup): Only 30% engaged in their work 52% NOT engaged 18% admit to being completely disengaged at work: “A permanent case of ‘the Mondays’” Unengaged Employees

Managers spend nearly 20% of their time handling/managing poor performers. They lack the right tools to identify ‘the disengaged.’ o Performance History o Training History o Evaluations Challenges Facing Managers

Cornerstone has found that employee engagement impacts organizations in the following ways: 37% lower absenteeism 25% lower turnover 28% less shrinkage 10% higher customer metrics 21% higher productivity 22% higher profitability Strengthen Your Organization Source: Cornerstone, LLC

Performance & development available 24/7 Improving performance retains talent and saves time and money Is an additional benefit to employees Proper documentation helps protect your credit union from wrongful termination lawsuits Benefits of a Talent Management System

Facilitators Performance Management System Paige Westbury, VP of Human Resources Learning Management System Margaret Young, VP of Learning & Development Talent Management System Best Practices

Leverage SCFS’s relationship with Cornerstone for affordable pricing. Cornerstone is 100% organically grown 95% client retention rate All-Inclusive Software Goal Setting & Management Performance Reviews Development Plans Skills and Competency Management Learning Management Why Optimal Talent Solutions?

Questions

Contacts Crissy Ortiz, Executive Director Bridget Hearn-Simmons, Sales Director