Everbridge SERVFL Faxing Notification Only July 2, 2014 * Local Partners * Notification Templates 1

Group Manager: How to send a Everbridge SERVFL Fax Notification 2

SERVFL Faxing For faxing, the message section of the notification does print last. We recommend that you create a cover sheet as first page of attachment to print first. Then you can add your contact information. In the settings you can edit the following: Sender display Contact cycle to 1 Voice mail preference: No Message Deselect Confirm 3

2 1 SERVFL Faxing 3 You will either select “New Notification” to create a Notification Template Or you will select a “Notification Template” that has been created 4

SERVFL Faxing – Local Partners 3 - Add Title - Body - Message Type Standard - Attach Files - Select Contacts Publishing Options: Keep Blank Select Contacts: * Individuals * Groups * Rules 5

SERVFL Faxing – ALL Local Partners

SERVFL Faxing: Specialty

SERVFL Faxing: Specialty Example: Pediatrics 1 2 Note: Note: You can add additional Groups or Rules to the Notification Template. 8

Attach Files: Attach a Cover Sheet that includes your contact information Attach your documents that you need to Fax to your Local Partners and or Key Contacts. *** *** The Body of the message will be included in the Fax Notification. ***Examples: See Slide Numbers: 21, 22, and 23*** 9

SERVFL Faxing Select the Edit blue hyperlink. 10

SERVFL Faxing ***The caller ID is standard and can not be changed. ***Only Select Fax Number 1 and/or Fax Number 2 11

SERVFL Faxing ***Uncheck the Check Box Confirm. Leave this section “Blank”, 12

SERVFL Faxing: Specialty Save Notification Template Example: Orange LP Pediatrics You can also select the Check Box – Include as part of an event * Name the Event Optional – Used for a Response Include Your Category: Include Your County Name County Name. Local Partners For Local Partners Include the County and Specialty. For all others You can Name this Alachua MRC Nurses, Leadership Team * Team, ESF8, EMT, etc... * Name your Notification Template to meet your needs at the local level. 13

Notification Templates *** Please select a past Notification that was sent in order to access the Notification report. 14

- Select Notification Tab - Select Templates Tab - Select the Check Box - Click the Send button Select the Pencil Icon To Edit – Notification Template Select the Trash Can Icon to Delete the your Notification Template. Notification Templates (Cont.) 1 15

Group Manager: What to do after sending a Everbridge SERVFL Fax? Reports Notification Reports 16

Select the Notifications Tab Select the Title of the Notification SERVFL Faxing 17

SERVFL Faxing Select the Notifications Tab Select the Title of the Notification Select the Sent To: View the Notification Report You can also access attached files 18

SERVFL Faxing – Notification Report First Name Middle Initial Last Name Suffix External ID Attempts Attempt Time Delivery Method Method Confirmed Confirmation Time Call Results Location Image Method: Fax Number Call Results: Successful transmission Confirmed: NO (Will always be NO) - Fax machine can not confirm a notification Example: 19

SERVFL Faxing 20

SERVFL Faxing *** Attach File: A Cover Sheet as your 1 st document when sending a Fax Notification EXAMPLE 21

SERVFL Faxing – CDC Health Advisory 22

SERVFL Faxing – Notification Details 23

24 SERVFL Faxing Results Successful Transmission – Fax was successfully delivered to recipient fax machine Not Connected – Line Busy – Fas was not delivered after 3 unsuccessful attempts with end result of Line Busy Not Connected – Call Timeout – Fax was not delivered – No ringback was detected Not Connected – No Answer – Fax was not delivered – Ringback was detected, but call party fax did not connect (answer) the call Not Connected – No Fax Machine – Fax was not delivered – Fax was not detected on the receiving end. Not Connected – Member Hung Up – Fax was not delivered – Disconnect occurred at some point during transmission Not Connected – Restricted Number – Fax was not delivered – Number not dialed due to restriction (contained restricted dialing string) No Data Available – Unknown Error – Please call Client Care