Welcome to Place Directorate November 2014

Place Directorate – Who We Are A total net revenue budget of £233m 2014/15 (excluding HRA) Total FTE Posts 4,146 Nearly 50 Front Line Services ParksFleet and Waste Management Bereavement ServicesEvents Adult EducationMarkets Community safety – Strategic & Local Engineers ConnexionsPlay Community Library ServicesCommunity and Play Strategic SportSchool Crossing Regulatory ImprovementWard support Leisure and Support ServicesNeighbourhood offices Youth servicesCommunity Sports and Leisure Centres Highways and FootwaysConstituencies Management Highways Control CentreSupport services Highways Central SecurityIllegal Money Lending ResilienceEnvironmental Health Community DevelopmentEnvironmental Protection LicensingFacilities Management cleaning CoronersTrading Standards MortuaryPest Control RegistrarsEqualities Community Safety Housing:Cohesion Central Housing Services Estate management Landlord services Housing management Assessing needs Caretakers, concierge and security Careline Homes sales and leasehold (finance) Regulation – Tenancy

Place Directorate Senior Management Team Sharon Lea, Strategic Director Tommy Wallace, Director, Fleet and Waste Management Steve Hollingworth, Asst Director, Sports, Parks and Events John Blakemore, Director, Highways and Resilience Robert James, Director, Housing Transformation Penny Smith, Programme Director, Wheeled Bins Mashuq Ally, Assistant Director Equalities, Community Safety and Cohesion Ifor Jones, Service Director, Neighbourhoods Jacqui Kennedy, Director of Regulation and Enforcement Lesley Ariss, Head of Performance and Support Services Sukvinder Kalsi, Assistant Director Finance Claire Ward, HR Business Partner

Place Services: Fleet and Waste Management Director: Tommy Wallace Telephone: Key priority for 2014/15: Implementing the new chargeable Green Waste Collection Service (from March 2014) and completing the roll out of the Wheeled Bin Service during 2014/15 and full completion by December 2015.

Place Services: Sport, Events and Parks Assistant Director: Steve Hollingworth Telephone: Key priorities for 2014/15: Ensuring a successful commencement of the new Sport & Leisure Transformation, approved by Cabinet on 16 December 2013 ensuring a long term sustainable and viable service Partnership working with Be Active on promoting healthy projects in Parks including “Active Parks” programme to a proposed 50 sites across the city.

Place Services: Highways and Resilience Director: John Blakemore Telephone: Key priorities for 2014/15: Continued major investment in highway infrastructure to maintain safety and support development and prosperity. Keeping the City moving by minimising traffic congestion and improving accessibility

Place Services: Wheeled Bins Programme Director: Penny Smith Telephone: Key priority for 2014/15: Completing the roll out of the Wheeled Bin Service during 2014/15 and full completion by December 2015.

Place Services: Equalities, Community Safety, Social Cohesion Assistant Director: Mashuq Ally Telephone: Key priority for 2014/15: Equalities – discharge of statutory equalities’ responsibilities, development of faith and community networks, building community cohesion and social resilience. Community Safety – delivering the statutory responsibilities for the local authority and its partners in relation to the statutory Community Safety Partnership, including conducting an annual strategic assessment and producing a strategic delivery plan. Working with the Police and Crime Commissioner and supporting all the Responsible Authorities within the Partnership. Cohesion - shaping social cohesion programmes and interventions and challenging service and programme delivery within the Council and beyond to ensure that the gap in social, economic and environmental outcomes for citizens and communities is closed.

Place Services: Neighbourhoods Director: Ifor Jones Telephone: Key priorities for 2014/15: To develop a new neighbourhood strategy in partnership with local communities that will focus on building networks of active residents and local democratic structures. To work with our local communities to develop services that meet local needs, and to encourage active participation by all citizens by supporting volunteering and building community capacity and cohesion.

Place Services: Regulation and Enforcement Director: Jacqui Kennedy Telephone: Key priorities for 2014/15: To continue to tackle deprivation through actions including the Illegal Money Lending Team, clamping down on loan sharks and unfair credit providers, delivery of the Birmingham Fair Money Manifesto To use regulatory and enforcement powers in support of the City’s priorities and to ensure consumers and residents are treated fairly and legally

Place Services: Support Head of Service: Lesley Ariss Telephone: Key priority for 2014/15: To support the Directorate governance arrangements and to control the performance management framwework

Place Services: Human Resources Business Partner: Claire Ward Telephone: Key priority for 2014/15: To support the Directorate in all HR matters,

Place Services: Finance Assistant Director: Sukvinder Kalsi Telephone: Key priority for 2014/15: To ensure the Directorate is provided with accurate financial monitoring and support..

Place Directorate - Budgets 2014/15 Revenue: Gross approved budget £721m including HRA Capital: Investing £418m over the next 3 years to improve our assets and facilities including our Highways, Fleet & Waste Management Services, Swimming Pool facilities, Private Sector Housing, Parks and Council Housing). Expenditure will be funded through a combination of revenue resources, prudential borrowing, government grants and receipts from the sale of land and assets.

Place Services: Housing Transformation Director: Robert James Telephone: Key priorities for 2014/15:. Making the best use of council housing in the face of increasing demand for affordable housing including a need to ensure that housing fraud is minimised which will be supported by an Annual Visits programme. Implementing a range of service reviews across the housing management service Reviewing the Private Rented Sector Housing Service to include the use of discretionary licensing powers Re-procurement of the repairs and maintenance contracts for Council Housing Implementation of a new Housing Allocation Policy Ensuring the full delivery of the new social housing build programme through the BMHT

Improved Services Performance New Performance Framework Delivered giving District Committees Scrutiny and influence over delivery Tenant Engagement New Framework Delivered – Cabinet Report March 2014 District Housing Panels Established Co-Regulatory Function embedded with CHLBs and HLBs (Know How Guide Produced) Investment Investment Programme now based on expired component life cycles Neighbourhood Investment from Capital Programme to District Committees 

Improved Services (2) Letting Suites Increase Benefit Digital Inclusion Assist with Rent Arrears Welfare Reform – Photo IDs Hub Contact Centre Average handling time compares well to Contact Centre Staff undertaking additional duties Annual Visits Social Housing Fraud, Welfare Reform, Tenancy Enforcement, Safeguarding Asset Management Improving Information Housing Stock – Investment in stock management database 

Portfolio Changes New Services Private Rented Sector Housing Empty Property Strategy for City Additional Licensing Schemes Safer Communities Team ) )To integrate with Housing )Anti-Social Behaviour and )Local Delivery of )Community Safety Safer Places Team ) Think Family Programme Delivery – how can you help?? 

Future Changes and Service Reviews Concierge and Security Scope - serves 10% of tenants High rise blocks Funded 100% by service charges £20 on average on top of rent!! Will reduce to £7+ Re-procurement of Repairs and Maintenance Contracts September 2015 Value = £60M per annum Void Management Process redesign to ensure effective use of stock Elderly service and Careline Responding to changes to the Supporting People Strategy Reviewing the Careline work and the Tunstall Contract A New Neighbourhood Management Approach ………………………..

A New Neighbourhood Management Approach For 2014/15 Respond to Neighbourhood Strategy to ‘Transform Place’ Allocate Place Management Resources so that there is a lead role for each Ward from Landlord Services Landlord Services will be responsible for neighbourhood management in each District Integrated Street Cleaning models being developed across service areas Existing Housing Structures include Community Safety Joint management arrangements could provide a range of opportunities for shared management of place. This may include: –A shared framework of place management and accountability through District Housing Panels or other local accountability frameworks –Integrated and shared management arrangements reducing the costs of housing provision – ICT, procurement etc. –Integrated and shared housing management arrangements –The range of options are currently being considered with Midland Heart in consultation with Deputy Leader and District Chair for Perry Barr