Standard & Extended Warranty for Business Business Services & Support Overview: Standard Warranty Surface devices and all in-box accessories are covered under a limited standard warranty, including the bundled Surface power supply. Surface accessories that are sold separately, including video adapters, Touch or Type Covers and Surface Pens are covered by a the Surface accessory warranty included in the box at time of purchase. PC mice are covered for three (3) years under our standard PC Hardware warranty. The standard warranty covers defects in manufacturing and failures where there is normal use of the device according to the product use instructions. Microsoft will replace the Surface device with a new or refurbished product. There are no same-unit-repair services at this time. Defective batteries are limited to one battery replacement during the warranty term, provided the battery is the original rechargeable unit supplied by Microsoft at time of initial purchase. Customer induced damage, cosmetic issues, unauthorized repair, and cracked screens are not covered and may void the limited warranty. Under any of these scenarios, the customer may have the option to pay the out of warranty service fee and obtain an exchange unit, or if the customer has Accidental Damage Protection for the device, the device may be eligible for an ADP claim (see below). Severe physical damage and liquid damage are not covered by the standard warranty and are not replaceable. The Limited (Standard) Warranty terms and conditions can be found at: <insert local url: us/support/warranty-service-and-recovery/surface-warranty. us/support/warranty-service-and-recovery/surface-warranty While Surface devices come with a limited standard warranty, you may want to consider purchasing an extended warranty plan for your device. We recommend our Extended Hardware Service plus Accidental Damage Protection plan. Coverage varies by region, but standard benefits include: Extends Hardware Service Coverage (EHS) to 3 years (see next page for coverage details). Accidental Damage Protection - Limit 2 Claims per warranty period; No Deductible Charge. To minimize downtime, we also offer Advanced Exchange Services in many countries where Surface is sold. Both Extended Hardware Service and Accidental Damage plans require purchase of coverage within 45 days after device purchase. Full details on the Extended Warranty terms and conditions can be found at Business extended warranties are transferable. Extended Warranty for Business EHS plus Accidental Damage Protection Complete coverage for 3 years total Includes coverage for accidents (e.g. drops, spills, power surges) Maximum 2 claims for Accidental Damage No deductible in addition to contract fee Microsoft Extended Hardware Service (EHS) Extends hardware service coverage to 3 years Limited Standard Warranty Included with device Covers hardware issues due to defect in manufacturing

Return Process Overview Submit Surface service request via Phone or Web Agent creates Service Order Customer Ships Device Using Provided Pre-Paid Shipping Options Service Center Processes Return Device Shipped To Customer Standard Exchange Pre-Paid Shipping Label provided 3 to 5 Business Days once device received by Microsoft Service Center 3 to 5 Business Days once device received by Microsoft Service Center Advanced Exchange** Requires purchase of Extended Hardware Service Plan 1 to 2 Business Days once service order submitted Return Box and Label Provided Customer has 15 business days to return non-functional device Accessory Replacement 5 to 7 Business Days once service order submitted 5 to 7 Business Days once service order submitted No return required No advanced shipment available Submit Surface service request via Phone or Web Agent creates Service Order Device Shipped To Customer Customer Ships Device Using Provided Pre-Paid Shipping Options Service Center Processes Return *Standard Warranty and shipping logistics vary by country ** Advanced shipment varies by country The following table provides an overview of the limited standard warranty and extended plan benefits by country. With the exception of the EU/EFTA countries, customers in non-launch countries will not be provided exchange services. Customers are entitled to product support only in countries where Surface is officially launched. FOR INFORMATIONAL PURPOSES ONLY: For complete details on the terms, conditions, and exclusions, please refer to the agreement presented to a customer at the time of purchase. This information is only for reference purposes, and does not amend or supersede any language in the official terms and conditions. By Country Overview Below is an overview of the return process. For more detailed support information, please go to Last updated April 2014