ATS8500 Remote Service Solution

ATS8500 Remote Service Solution Definition The ATS8550 is a Multi Client Remote Service Solution. It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field. With the purpose of offering added value services to their clients. UTC F&S Company Confidential

ATS8500 Remote Service Solution Value proposition Maximize your service level Remote maintenance visits Automated tasks Take over panel remotely to support end user/installer on site Optimize operator efficiency Integration possibility in Automation SW 1 GUI per panel connection Multiple panel connections in parallel Minimize cost related to this solution Terminal mode of operation – reduces maintenance client PC Comm. Server to be shared between all operators UTC F&S Company Confidential

Remote Configuration & Service SW +50 operators Shared SQL Database +100K panels SQL DB PSTN / IP / GPRS Remote Service Solution for CMS – ATS8500 Market trend: IP connectivity to the panel (Ethernet / GPRS) Remote Services Available today as ATS8550 Support Advisor Advanced / ATS Master Speaker : R. Rusek

ATS8550 Remote Service Solution Operator Automation SW ATS8500 GUI Client xyz Client 123 Connect Open DB Connect Open DB Integration Automation SW via Scripts Automatic launch of ATS8500 & panel lookup in DB Automatic connection to panel Separate ATS8500 GUI per panel Multiple panel connections per operator

ATS8550 Remote Service Solution Reports HTML / XML format Saved as: “accountnr - date/time - report type” Maintenance report - System Status overview, event log, update Time&date,... Comparison Report - Differences between Panel / DB / Restore point Configuration Report - Overview of Full panel configuration / Specific Sections UTC FS company confidential

ATS8550 Remote Service Solution Database Statistic XML files SQL DB GUI for bulk changes Database Backup & Restore Statistics Bulk Changes UTC FS company confidential

ATS8550 Remote Service Solution Task scheduler GUI Create tasks Select time of execution Provide overview executed Task Execute in Armed / disarmed state Import tasks via XML possible UTC FS company confidential

ATS8550 Remote Service Solution Operator access roles Panel Functionality: command & control actions (1) edit panel config. data (2) uploading panel event log (7) exchange data with a panel (4) browse panel data (3) creating reports (16) taking picture using a cam (17) access to all panels (19) Application functionality: creating, removing restore points (8) panel connections management (9) creating, deleting panels (10) creating database backup (11) restoring database from a backup (12) import/export panel from template (13) connect to panel (14) edit operators roles (15) editing task scheduler in DB (18) 1 2 3 4 8 9 10 11 7 12 13 14 15 16 17 18 19 Admin X Supervisor Operator Config. Eng. Windows Credentials per operator Access rights per operator type 19 Functionalities can be enabled: Panel functionality Application funtionality UTC FS company confidential

ATS8550 Remote Service Solution Panel Connection Direct Call back OH Rec IP Communication Server (s) PSTN PSTN Modems Direct connection to or from panel Direct connection with Callback Call-back via OH Receiver

ATS8550 Remote Service Solution Infrastructure Terminal mode Terminal mode Data Access API Automation Connector Client mode Task Scheduler DB Communication Server (s) OH Rec IP/ GSM/ PSTN PSTN Modems Redundancy Solution on Comm. Server & Database Terminal mode with Windows credentials

ATS8500 Remote Serv. Sol. – Value & Benefits Central Monitoring Station – Reduce operational cost Remote Maintenance visits & Automated tasks Ingredients to support efficient IT Infrastructure Increases quality of delivered services to end users Installer - Improve installation time Commissioning Tool Diagnostic Tool Configuration Tool End User - Increase customer retention rate Remote support Immediate response Provide customised reports A Solution with Value