Information Technology

Understanding the Information Technology Function 2 Product Management Application Development & Delivery Infrastructure & Security Technical Processes & Operations

Key Colleagues

4 Operational Efficiency Business Intelligence Patient/Customer Experience Colleague Satisfaction Concentra Technology Technology Enabling the Business

2010 and Beyond: Strategic Imperatives

6 Clinical Solutions

7 Current Solution Q4 09Q1 10 Q2 10Q3 10Q4 10 Beyond Clinical Solutions: 2010 and Beyond Roadmap Mid-Office Back Office Patient Registration Front Office Appointment Scheduling Check out Patient Portal Encounter Documentation Charge Entry Occusource / Practice Velocity EPM Chartsource Billing Collections Customer/Payor Management BCS / Practice Velocity Occusource CCM Integrated Electronic Practice Management [EPM] & Electronic Health Record [EHR] Strategy Referral Management EPM Occusource EPM EHR 7

8 Clinical Solutions 2010 and Beyond Key Strategies Integrated Electronic Practice Management [EPM] and Electronic Health Record [EHR] Develop EPM and EHR Solution roadmap based on business need and return on investment – focus on Patient Experience, Operational Efficiency and Business Intelligence Approach solution replacement and implementation in a modular and iterative manner Develop solution to capture distinct data elements to support an evidence-based medical model Customer Management Centralized data management Data migration and standardization Automated approval and workflow management

9 Health Solutions

10 Current Solution Q4 09Q1 10 Q2 10Q3 10Q4 10 Beyond Health Solutions: 2010 and Beyond Roadmap Physician Review Medical Compliance [CMCA] Worksite Medical Centers Advancer MCS / Wellsource Medgate Occusource At Work Wellness & Prevention Mobile Medical Environmental Health At Work Manager MCS ZeOmega Medical Informatics Engineering [MIE] TotalCare Wellness & Prevention Portal Report Writer Health Record Billing Reporting Enterprise Solution Enterprise Solution ATN Horizon Scheduling Medical Centers Continuity of Care Record

11 Health Solutions 2010 and Beyond Key Strategies Worksite System Develop an approach, timeline, roles and responsibilities for a base MIE/WebChart configuration that can support TotalCare/Worksite service offerings and be implemented at a site with a minimum amount of lead time and effort Develop a standardized Stewardship Reporting Portfolio Health Solutions Enterprise Operating System Support maturing business processes by completing a gap analysis of current systems against MIE/WebChart across multiple Health Solutions business units to enhance service delivery in the field, back-office and identify the potential to consolidate systems Enterprise system to support key business functions – Scheduling, Billing and Reporting Concentra Patient-Centric Health Record Provide graduated levels of interoperability between Worksites and Centers to support a continuity of care health record

12 ERP Solutions [Enterprise Resource Planning]

Performance 13 Current Solution Q4 09Q1 10 Q2 10Q3 10Q4 10 Beyond ERP Solutions: 2010 and Beyond Roadmap Business Intelligence Human Resources Financials Corporate Legal/Risk Management Credentialing Accounts Payable Expense Reporting Facility Management Intranet Operational Data Store Financial Unified Business Intelligence Strategy Unified Business Intelligence Strategy Oracle Stars Cactus BancTec Concur Facility Master Microsoft Analysis Services Hyperion : Financial / Budget & Planning Hyperion : Financial / Budget & Planning Hyperion : Visit Reporting HRIS / Payroll Learning Management Incentive Compensation Onboarding Workforce Management Performance Management UltiPro LearnShare Callidus SilkRoad-Red Carpet Kronos: Timekeeping and Scheduling Performance Compensation / Merit Phase 2 Phase 3 Physician Therapist Other Platform Upgrade/Manager Self-Serve Solutions Integration Strategy MyConcentra MyConcentra Other Applications Lotus Notes, CER, EAF, Access Point, etc.

14 ERP Solutions 2010 and Beyond Key Strategies Corporate Build an application to centrally manage information about Concentra’s facilities Refresh Concentra’s Intranet site to support more intuitive information sharing Business Intelligence Develop unified Business Intelligence Strategy to empower end users with operational and financial reporting/analysis capabilities Human Resources Develop integration strategy across Human Resource Solutions to enable personnel information sharing reducing multiple places where personnel data is entered and managed

15 Infrastructure Solutions

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