SGI Confidential Platform Service Manager

SGI Confidential PSM Front Chassis View Two 2.0 USB Ports, one of which connects to the front chassis by the KVM Power Button Reset Button PSM Status LEDs (Left to Right) - Temperature Warning (Red) - Ethernet Port em0 Link (Green) - Ethernet Port em1 Link (Green) - HDD Activity (Amber) - PSM Power (Green) The Platform Service Manager (PSM) is a 1U SuperMicro SuperServer Model 5115B-MR The PSM Web Manager provides administration and monitoring tools for the major cabinet assemblies such as the shelves, application processors, and power bay. The PSM runs FreeBSD OS and the COPAN PSM software suite. Note: There is no CDROM on the production PSM

SGI Confidential PSM Rear Chassis View AC Power Cord Chassis Cooling Fan PS2 Keyboard Port PS2 Mouse Port Two 2.0 USB Ports RS232 Port VGA Port em0 Port em1 Port PCI-X Port (not used) Ethernet Port LEDS - Left is Link Rate - Right is Link Activity em0 connects to the public network em1 connects to the private network

SGI Confidential PSM Logs To collect information on your system, view the following logs: Xorg, dmesg, debug, last, local, maillog, messages, psm, slip, snmd, xdm, and xfer.

SGI Confidential Shelf Local Log Note: Good search terms are POST, failed, Failed, failure, Failure, error, Error, and online Each Shelf writes a log on the PSM. This is the localxxx.log were xxx is the last three digits of the shelf's IP address.

SGI Confidential PSMWEB Service GUI

SGI Confidential Logging On pre Build 36 (1 of 3) The Platform Service Manager is an administrative tool for service personnel that allows the subsystem operation to be monitored, events to be viewed, and Field Replaceable Units (FRU's) to be identified for replacement. It is a web-based application accessible from a web-browser. Logging In from the KVM in the Cabinet 1. Open the front cabinet. 2. Pull out and open the KVM. 3. Double-click the icon to open. 4. When prompted, enter your username and password: User Name (default root) Password (default CPN200t) Logging In from a Web-browser 1. Open a web-browser. 2. Enter the following in the address bar of the browser: :8180/psmweb/copanSystem/copanSystemView/ where is the IP address of the SGI PSM server Note: The Service GUI is located at /usr/local/copan/bin/psmweb on the PSM

SGI Confidential Logging On Build 36 and later (2 of 3) Logging In from the KVM in the Cabinet 1. Open the front cabinet. 2. Pull out and open the KVM. 3. Double-click the icon to open. 4. When prompted, enter your username and password: User Name (default admin) Password (default CPN200tx) Logging In from a Web-browser 1. Open a web-browser. 2. Enter the following in the address bar of the browser: :8180/psmweb/copanSystem/copanSystemView/ where is the IP address of the SGI PSM server Note: The Service GUI is located at /usr/local/copan/bin/psmweb on the PSM

SGI Confidential Logging On remote Session (3 of 3) From a remote workstation prior to Build ssh to the psm 2. When prompted, enter your username and password: User Name (default root) Password (default CPN200t) From a remote workstation Build 36 and later: 1. ssh to the psm 2. When prompted, enter your username and password: User Name (default psm) Password (default psm) 3. To obtain root access Switch user (su -) Password (default CPN200t) From a remote workstation Build 36 and later: 1. ssh to the Application processor 2. When prompted, enter your username and password: User Name (default root) Password (default sgisgi)

SGI Confidential System View Many component icons can be clicked for further actions and you can hover the cursor over and icon for status information.

SGI Confidential Setup Step 1: Enter System Information Enter general information about the cabinet. This information will be displayed on the Dashboard: System Info page and will be ed in the HealthChecks.

SGI Confidential Setup Step 2: Configure Network Settings Enter general information and network settings for the PSM.

SGI Confidential Setup Step 3: Configure Alerts The system can be configured to send s to the customer support center or support person which will allow for prompt service when a problem is detected.

SGI Confidential Setup Step 4: Configure Settings The software can be configured to send alerts to a contact at the customer’s site and/or to SGI support.

SGI Confidential Setup Step 5: Configure FTP Settings (1 of 2) You can specify an FTP server to be used to upload diagnostic files, such as Trace files, when SGI support requests them.

SGI Confidential Setup Step 5: Configure FTP Settings (2 of 2) The ftp server has an internal and external IP address. A unique directory is created for all Copan customers which is passed along to the customer so they can upload and download files as necessary without seeing other customer directories and files. A unique login and password will be provided to the customer. A unique SGI directory for SSEs is to use to get software and code updates as needed. Login credentials for the SGI folder is user name sgi with password sgi4copan If needed, a freeware ftp client, FileZilla ( can be downloaded to a laptop to allow an easy exchange to and from the ftp server. If you use FileZilla, set the timeout retry value to 120 seconds. You can find this option under edit then setting in FileZilla. Leave the port settings blank and use the quick connect button.

SGI Confidential Executing a Trace Executing a trace will record the system configuration of the COPAN 400 Series. This file can be used by technical support to diagnose and troubleshoot hardware errors. A trace should be executed: After initial installation Before servicing the system After servicing the system When powering the system off and on

SGI Confidential Setup Step 6: Configure SNMP Settings You have the option to send SNMP logs and traps a SNMP trap host.

SGI Confidential Setup Step 7: Set HealthCheck Schedule A HealthCheck is a set of files that are automatically generated by the software and can be used to evaluate the “health” of the SGI COPAN cabinet. These files can be ed to a SGI Service Engineer and/or a customer contact on a set schedule.

SGI Confidential HealthCheck (1 of 3) The HealthCheck is a zip file contains various status and diagnostic files, including text files, output files, configuration files and AOR files. A HealthCheck includes drive status files, canister status files, shelf status files, and other files that provide the “health” of cabinet subcomponents.

SGI Confidential HealthCheck (2 of 3)

SGI Confidential HealthCheck (3 of 3)

SGI Confidential Setup Step 8: Change Password This tab allows the administrator to change the default password.

SGI Confidential System View

SGI Confidential Shelf View

SGI Confidential Shelf Update

SGI Confidential Shelf FRU Information

SGI Confidential Shelf Information

SGI Confidential RAIDsets and Drive View

SGI Confidential Canister View

SGI Confidential PSM View (1 of 2)

SGI Confidential PSM View (2 of 2)

SGI Confidential Power Supply View

SGI Confidential Application Server View

SGI Confidential Event Log (1 of 3)

SGI Confidential Service Log (2 of 3)

SGI Confidential Action Log (3 of 3)

SGI Confidential Help

SGI Confidential About

SGI Confidential Logout

SGI Confidential psmcli (1 of 2) The command line interface is located at /usr/local/copan/bin/psmcli

SGI Confidential psmcli (2 of 2)

SGI Confidential Module Review Questions This completes the PSM and PSMWEB module. Answer the review questions before proceeding. 01. What is the purpose of the PSM and is it system critical? 02. How is the PSM OS and/or PSM software suite updated? 03. What is the default root login password? 04. What is the directory and executable to run the PSM GUI ? 05. What is the browser entry made to connect a remote client to the PSM GUI ? 06. What are the commands to start and stop the PSM GUI agent? 07. When should a trace be made? What about a healthcheck? 08. The PSM GUI allows you to upgrade which parts of the Copan system? 09. Where are trace and healthcheck files saved? 10. Will a new trace or healthcheck over-write a previously saved trace or healthcheck? 11. List the directory and name a few useful logs you can collect system status on. 12. When connecting to the browser interface, are you prompted for a password?

SGI Confidential Lab Project Using applicable service documentation, you will be given 120 minutes (optionally 180 minutes) to: Perform FRU replacement procedures Login and connect to the PSM Determine IPs of the components on the private PSM network View PSM logs that were discussed in this lecture Access the PSM GUI and perform a set-up of a new system Explore all the various pages that comprise the PSM GUI Perform a trace and a healthcheck then view the output files View the PSM GUI action and service logs Explore the PSM CLI by running various commands Flash components such as AOR, shelf and disk code. Perform the power on and power off procedures (optionally) upgrade the PSM software (optionally) Perform the config112 to convert between MAID and VTL and set the power budget accordingly.

SGI Confidential