Zimbabwean Special Dispensation Permit How to Fill an online Application Form October 2014 Rishen Mahabeer VFS Global, South Africa

Contents Key highlights of the contract/ service…………………………………… High level application flow…….…………………………………………… Completing the ZSP application form online and scheduling an appointment ………………………..…………………..………………………… Preparation for submission of application centre at the Application Centre………………………………………………………………… Tracking and collection of decision …..…….…………. 03 04 05 06 07 09 10

Zimbabwean Special Dispensation Permit Key highlights of the service

Key highlights of the contract/ service ZSP service supports the application process for eligible applicants Provide a framework to allow applicants to complete and generate their ZSP application form between 01 October 2014 and 31 December 2014 Establish and manage 10 facilitation centres across all nine provinces of the Republic of South Africa to aid applicants to submit their application and biometrics between 01 November 2014 till 30 April 2015. Host a dedicated website for this programme. (Website URL: - http://www.vfsglobal.com/zsp/southafrica) A dedicated contact number +27 (0) 87 825 0675 to contact the Call Center for booking appointments (Working hours:- 08:00 AM – 05:00 PM (9 hours a day) from Monday to Saturday.) A dedicated email id : - Info.zsp@vfshelpline.com for applicants to raise queries and providing responses within the agreed timelines.

Application Centres for ZSP New Application Centers dedicated only for ZSP Applicants (Working hours Monday to Saturday: 08:00 AM – 05:00 PM) Center Zone Location Address Gauteng Midrand The Link, Old Pretoria Road, Halfway House Midrand (Entrance Via James Crescent/Old Pretoria Road) Western Cape Cape Town Second Floor CCMA House - Darling Street Cape Town Limpopo Polokwane 45 Nikkel Street, Industria, Polokwane Kwazulu Natal Durban 91-123 Cowey Road, Essenwood, Durban

Application Centres for ZSP Existing DHA Application Centers for ZSP Applicants Working Hour (Monday to Friday : 03:00 PM – 06:00 PM & Saturday : - 08:00 AM – 05:00 PM) Center Zone Location Address Western Cape George Unit 5, Royal Eagle, 5 Progress Street Eastern Cape Port Elizabeth Office 7C, 1St Floor Moffet On Main, Cnr 17Th Ave And Main Road, Walmer, Port Elizabeth, 6070 Northern Cape Kimberly Unit 3, Building 2, Agri Office Park, N12, Kimberley Free State Bloemfontein Suite 4, The Park, 14 Reid Street, Westdene Mpumalanga Nelspruit Office 5F, Nedbank Building, 30 Brown Street North - West Rustenburg Von Wielligh 26, Bo Dorp, Rustenburg

High Level Application Flow

High Level Process Visit ZSP website www.vfsglobal.com/zsp/south africa/index.html Complete Online Application Form Complete payment At home Contact the Call Centre for appointment scheduling Application Centre Security check Frisking Screening of baggage Submission of physical application and supporting documents Biometrics Scanning of application Decision returned over the counter Data storage & transfer Documents returned to Application Centre in sealed envelopes DHA Documents sent to DHA

Completing the ZSP Online Application Form

ZSP Online Application Process – Steps 1 and 2 STEP 1:- All ZSP applicants to visit url: http://www.vfsglobal.com/zsp/southafrica/index.html - for FAQ’s and the online application process STEP 2:- To Fill the Online Form click on “Click Here” tab To fill the form Click here

ZSP Online Application process – Step 3 Click Here to Retrieve your DZP Details. STEP 3: Click on “Retrieve your Permit Details” link to move ahead

ZSP Online Application process – Step 4 Input Passport Number on which the DZP was issued Please update your Valid DZP number "Please input your First Name as mentioned on the Passport" "Please input your Last Name or Surname as mentioned on Passport" "Please input your date of birth in YYYY/MM/DD" STEP 4: - Complete “Retrieve Your Permit Details” form with your basic permit details then click on “Continue” to move to next Screen.

ZSP Online Application process – Step 5 STEP 5: - Complete the “Submit your Permit Details” form with your details then click on Continue to move to next Screen. The tools tips will Guide you to fill the form. Automatic update Automatic update Select permit type Select permit category Select payment mode Automatic update Automatic update Input correct date of birth Automatic update Input your DZP Issue Date as mentioned on the Permit Sticker Please enter your current South African number without the initial "0" example if your number is 073456321 enter "73456321" Input your DZP Expiry Date as mentioned in the Permit Sticker

ZSP Online Application process – Step 5 Input your Latest Valid Passport number Input the Issue Date and Expire Date of your Passport . Input your current residential Address in South Africa Select your Country of Birth Select appropriate Population Group Select your Gender

ZSP Online Application process – Step 6 Select appropriate option for these questions, If yes, then input the appropriate details in the fields below Input the Appropriate details into the fields as applicable Input your Last Educational Qualification attained. E.g. Diploma in Computer Science Input your active email address Click Submit to Complete the application STEP 6: - Post completing the form please click on “Submit” to complete the application.

ZSP Online Application process – Step 7 Download your submitted Online Form STEP 7: - Go through the instructions on this page and download the submitted ZSP Application Form by clicking on “Click Here” tab

ZSP Online Application process – Step 8 Payment Receipt Online ZSP Application Form Step 8:- Print the Payment Receipt and ZSP Application Form for presentation at the application centre

ZSP Online Application process – Steps 9 and 10 Unique Reference Number (URN) Step 9:- Identify the URN number and keep it handy. Step 10:- Call the Contact Centre on “+27 (0) 87 825 0675” and choose to speak to an agent to schedule an appointment. NO APPLICATIONS will be accepted at the centres without an appointment

Downloading the ZSP Online Application Form

Downloading the submitted application form – Step 1 Click Here to Download the Already Submitted ZSP Application Form STEP 1: - Click on “Download VAF” link to move Forward

Downloading the submitted application form – Step 2 Input Unique Reference Number (URN). Input Passport Number as entered in the Online Form Step 2:- Input URN and Passport Number; click on “download VAF” to proceed

Downloading the submitted application form – Step 3 Payment Receipt Online ZSP Application Form Step 3:- Print/Save the Payment Receipt and ZSP Application Form.

Preparation for submission of application center at the Application Center

Payment of Fees DHA has stipulated a User Pay model for this project and the fees therefore include: A fixed service fee of 800 Rand A biometric clearance fee 70 Rand Biometric clearance is not required for minors (below 18 years) Payment fee for minors is R800 Payment fee for adults (18 years and above) is R870 For safety and security reasons the VFS Global centres will be a cashless environment Each person is considered separately as an applicant and charged individually Applicants can pay VFS Global service fee through, Credit or Debit card at the centre or Prepayment at Standard Bank branches. Cash deposit into the VFSGlobal Standard Bank Account Credit/Debit Card at the Visa Facilitation Centers Bank Account Details Account Name: - VFS VISA PROCESSING SA (PTY) LTD Bank Name: - The Standard Bank of South Africa Limited Branch: - Rosebank Branch Code: - 004305 Account Number: - 001 918 346 Note:- Payments made through Electronic Fund Transfer (EFT) will not be considered as it is not the mode to payment offered by VFS.

What to bring to the Application Centre Duly completed online form. Handwritten forms will not be accepted by Department of Home Affairs. Applicants are requested to get original documents for verification while submitting photocopies for any visa / permit category Original passport Copies of passport and DZP permit Original Bank payment receipt for each applicant Appointment Letter Acknowledgement Passport valid for no less than 90 calendar days at the time of application; A passport copy is required while submitting the application. As per the permit category you apply for the following documents will be required ZSP PERMIT CATEGORY APPLYING FOR REQUIREMENTS Work Sworn affidavit from employer Own Business Business Registration Document; SARS certificate Study Institution of Learning Admission Letter

Preparations on the day of Appointment Plan to arrive 10 minutes early at the ZSP Application Centre. Bring your appointment letter and documents, along with a valid passport When you arrive at the Application Centre you will be required to submit your complete application and enroll your biometrics (fingerprints and photo) Once the ZSP application process is completed you will be issued with an acknowledgment receipt. Please keep your receipt safe as you will require this to track your application and collect your decision. Important note: You will not be able to submit further documents once your application has been submitted at the Application Centre. The documents that you submitted at the time you made your application will be the only documents that will be considered.

Tracking of Decision and Collection

Tracking of Application and Collection of Decision You can track your application free of charge via online on VFS Website URL : - http://www.vfsglobal.com/zsp/southafrica Calling our Contact Centre on +27 (0) 87 825 0675 o Writing an email to info .zsp@vfshelpline.com Collection of Decision Collection of the application will happen at the VFS application center where the application is submitted. Representative must provide an original Photo ID with an Authority Letter if collecting the decision on behalf of the applicant/s. The Authority Letter should clearly state the following: - Name of the Representative collecting the decision. Photo ID number of the Representative. Applicant signature as signed on the application form and passport. The Receipt provided during the application submission (photocopy not allowed) will be required in original. Original passport will be required as applicant’s proof of identity and handing over of the visa label or refusal letter to applicants. Processed applications will not be returned to applicants / representatives in case they fail to submit the original passport.

Thank You for your attention Copyright Warning: VFS Global is the owner of the copyright of the contents of this document. Any form of reproduction or transmission without the consent of VFS Global will amount to an infringement of VFS Global copyright. Disclaimer: All Trademarks, Logos, etc. pertaining to third parties have been used for illustration purpose only and remain the exclusive property of their respective owners. For more details contact: info.zsp@vfshelpline.com This material was prepared and used by VFS Global during an oral presentation; it is not a complete record of the discussion. F/MKT/12 | Ver 06 | Effective 01 July 2014