Department of Patient RelationsMeasuring to Achieve Patient Safety General Information Session

Measuring to Achieve Patient Safety Safety & U.S. Healthcare 98,000 deaths occur in the US each year due to errors in medical care 50% of these occurrences are preventable Healthcare industry is determined to improve and is imposing strict regulations towards patient safety

Measuring to Achieve Patient Safety JCAHO Joint Commission on Accreditation of Healthcare Organizations Independent, not for profit organization Objectively evaluates and accredits nearly 20,000 healthcare organizations and programs across the U.S.

Measuring to Achieve Patient Safety UCLA & JCAHO UCLA constantly is recognized as a Top Performer on Key Quality Measures One of the main objectives of project MAPS is to help the hospital get prepared for the JCAHO audits

Measuring to Achieve Patient Safety UCLA Healthcare Safety Initiatives UCLA continually assesses its present systems and implements changes to improve these systems in order to reduce patient risks One such initiative is MAPS Project MAPS originated from a request of UCLA’s JCAHO Core Group team, and the Hospital and Nursing teams.

Measuring to Achieve Patient Safety MAPS Objective “To facilitate improvement of patient safety processes by observing clinical processes at UCLA Medical Center and Outpatient Clinics, and providing highly reliable feedback to the leadership and management of UCLA Healthcare”.

Measuring to Achieve Patient Safety MAPS Overview MAPS is an observational study The project will collect data in various clinical settings in over 70 locations in the hospital Observations will also be conducted in some clinical areas in the Med Plaza

Measuring to Achieve Patient Safety Patient Safety Observation Tools Based on JCAHO’s National Safety Goals Four audit tools: Medication Administration Blood Specimen Hand Washing PPE (Personal Protective Equipment)

Measuring to Achieve Patient Safety A Regular Day Come to Medical Center and sign in Put on volunteer jacket and ID badge Checked schedule for assigned observation area Call up the charge nurse to give advance notification Proceed to assign observation area. Introduce yourself to charge nurse and explain your purpose in the area

Measuring to Achieve Patient Safety A Regular Day … Proceed to make observations with accuracy Communicate all findings (compliances and non compliances) to charge nurses and floor managers Enter the data in the mobile application File observations (if necessary) Sign out

Measuring to Achieve Patient Safety Working As a Team MAPS is a UCLA Healthcare Initiative. We are working together with the medical staff to improve patient safety Doctors and nurses are generally very busy, and under high stress levels. Do not take negative reactions personally. Keep a positive attitude and reiterate that we’re a team Make use of the Frequently Asked Question Sheet whenever necessary.

Other Opportunities Fall Ambassadors Program Shadowing residents/physicians! Measuring to Achieve Patient Safety

Volunteer Expectations Complete training session. Attend one general volunteer meeting per quarter. Three Quarter Commitment 8 units per month. 2 hours of observation per unit. - 8 x 2 = 16 hours per month. - Can volunteer whenever in the week. - Recommended: 4 hours per week. - Different units from month to month. - Physician Shadowing is a potential unit. Measuring to Achieve Patient Safety

Some of the Major Units Emergency Department Neuroscience/Trauma ICU Cardiac Units Pre-Procedure, Surgical Observation, Post- Anesthesia Care Units Pediatric Units Newborn ICU Surgical Units Transplant/Surgical ICU Medicine ICU And many more….! Measuring to Achieve Patient Safety

What’s Required to Apply? Must have valid government issued ID, driver's license or passport (required for background check) Application Forms found on the volunteer office’s website, including the application itself HIPAA, CI-CARE, Safe Patient Handling, and Volunteer Services online modules. Proof of Immunization MMR, Varicella, 2-Step TB (if it’s your first time), Tdap Attend a direct referral section, wait for Livescan to clear Attend a final processing session to receive ID badge and obtain necessary form to purchase Volunteer Uniform. Measuring to Achieve Patient Safety

MAPS Website Uclamaps.wordpress.com Contains all the information found in this powerpoint plus much more Visit the FAQs if you have any questions during the application process. If you don’t find your answer there you can us at Measuring to Achieve Patient Safety