Combat-Related Special Compensation CRSC Training: CRSC Program Overview

Combat-Related Special Compensation CRSC Training: To process and adjudicate cases on behalf of Navy and Marine Corps retirees to determine eligibility for the CRSC benefit Mission

Combat-Related Special Compensation CRSC Training:  Compliance with OSD Guidance  Credibility  Standardization  Consistency  Timeliness  Responsiveness Goals

Combat-Related Special Compensation CRSC Training: Reactive Program Applicant Builds Their Case Preliminary Criteria Must Be Met Team Effort among Administrators, Analysts, Medical Officers Follow the Logic and Paper Trails Develop a Thick Skin First In – First Out Key Points

Combat-Related Special Compensation CRSC Training: CRSC Application Processing NO Preliminary Criteria Screening Extract Info from VA BDN and DFAS RCPS Final Admin Action Disposition Of Case Records Decisional Information Recorded Case Officer Review Additional Info Required? Information Requested Record Rcv’d LA Review Required? Legal Advisor Review MO Review Required? Medical Officer Review Initial Receipt Processing Case Docketed Initial Data Entry YES NO Work Card Generated Final Case File Built Application Rec’d at CRSC Branch Initial Notification of Request Sent Initial Denial Letter Sent Decisional Letter Sent Return for Completion Letter Sent Application has Necessary Info? Applicant Meets Preliminary Criteria? YES NO YES NO YES

Combat-Related Special Compensation CRSC Training: Administrative Actions33 min/case Analyst Actions60 min/case Requests for Information 5 min Draft response to Congressional Inquiry22 min Respond to Applicant Inquiries24 min Prepare cases for BCNR Review 35 min Respond to DFAS Inquiries 40 min Liaise with External Agencies12 min Generate Weekly Status Reports/Website Update Inputs 40 min/week Quality Assurance 25 min/task Average Time to Process

Combat-Related Special Compensation CRSC Training: CRSC is a tax-free benefit So…… If adjudication of cases is delayed, Congress becomes involved If applicant is denied, may request reconsideration, seek Congressional intervention, and/or apply to the BCNR If applicant isn’t paid, will demand DON CRSC do something about it Financial Impact

Combat-Related Special Compensation CRSC Training: Delays in payment occur due to: - DFAS backlog - Errors in decisional document CalculationEffective Date Diagnosis descriptionVA Codes SMC/IU statusDisability Percentage The SECNAV CORB controls 6 of the 7 delay factors and can prevent them. It requires attention to detail and quality controls. Financial Impact

Combat-Related Special Compensation CRSC Training: Questions?