SAMwin.innovaphone operator SIP Console for Innovaphone

SIP Console - Features ACD functions Busy Lamp Field (BLF) Automatic greeting Malicious call recording E – Mail, texting (SMS) and push message to telephone set Call Park Music on Hold, individual queue announcements Multiple directories and LDAP synchronization Easy and intuitive operation So what means „easy and intuitive operation“?

Live part

Live part

The concept - SIP SIP soft client operator SAMwin.CBC 4.5 with soft client operator SAMwin operator is using a PC headset SIP Trunk is used for signaling and media stream

The concept - SIP SIP phone client operator CTI SAMwin.CBC 4.5 with phone client operator SAMwin operator is using the innovaphone telephone hardware SIP CTI is used for communication to the operator console telephone set

The concept - SIP SIP busy lamp field CTI SAMwin.CBC 4.5 with busy lamp field SAMwin operator is using the busy lamp field SIP CTI is used for collecting busy information and redirect status

SAMwin flexibility SAMwin.CBC 4.5 SIP console scales from single console and single site installations up to international multi site and multi PBX networks. Single console Multi console Single PBX Multi PBX Virtual teams Virtual queues Resilient Mode So what does that all mean for a Nortel customer?

SAMwin flexibility – Single softphone client Operator unit

SAMwin flexibility- Single telephone console Operator unit

SAMwin flexibility – Multiple consoles Operator unit Operator unit Operator unit SAMwin CBC Server

SAMwin flexibility – Multiple SIP trunks Operator unit Operator unit Operator unit SAMwin CBC Server

SAMwin flexibility – Multi site Operator unit Operator unit Operator unit SAMwin CBC Server Operator unit

SAMwin flexibility – Multi SAMwin server Operator unit Operator unit Operator unit SAMwin CBC Server Operator unit Operator unit SAMwin CBC Server

SAMwin flexibility – Virtual teams TEAM - B TEAM - A TEAM - C Operator unit Operator unit Operator unit SAMwin CBC Server Operator unit Operator unit SAMwin CBC Server

Pricing and Promotions SAMwin.innovaphone operator Limited to simple queue configurations Limited voice features (recording, automatic greeting) No multi customer, multisite support No multi SIP support Unlimited extensions Enterprise Edition Full functionality Extension and console based licensing fee

Presence Management SAMwin Presence innovaphone Presence Operator can set and view presence state from the switchboard Users can set and view presence state from a web client Integration of MS Outlook and Lotus Notes calender innovaphone Presence Telephone status (idle, busy, dialing, ringing, forwarded) is collected via SIP or TAPI and presented to the operator in list view and BLF Microsoft OCS Presence Full integration of Microsoft OCS Native support of OCS with direct connection to the mediation server. What is the advantage of the direct SIP connection to the OCS Server?

OCS Integration PBX SAMwin.CBC 4.5 SIP capabilities SAMwin SIP Server Microsoft OCS Server Traditional telephone based desktop SAMwin.CBC 4.5 SIP capabilities Innovaphone PBX and Microsoft Office Communication System Enhances the VoIP PBX operator and call center capabilities. Communication to both systems is SIP, behind the PBX proprietary. All available SIP information's are collected and used. Tel. set PC based desktop or wireless device OCS Client Dual desktop Tel. set OCS Client Attendant console SAMwin Client

Supervisor Module SAMwin Supervisor Module is a Web application for reporting Efficiency of operators Workload of operators Congestion and overload situations Detailed call information Call waiting time analysis Operator Login and Logoff times Queue arbitration and queue workload SAMwin Supervisor Module is a SAMwin add on

Easy is as samwin does SAMwin© is a registered trademark