Improving Service & Lowering Costs by Optimizing Business Processes Presented by: Dr. Rita Cepeda, San Jose Evergreen CCD Dr. Pam Eddinger, Bunker Hill CC Liz Murphy, CampusWorks

Session objectives Understand the impact of business processes on student success Appreciate the value of business process review in recapturing time, talent and dollars Help you anticipate push back

What’s getting in the way of student success?

How does it happen? Mission Success Technology & Software People Business Process Lack of training Systems don’t adapt to changes over time Misaligned processes

Business process reengineering

Bringing the pieces together with BPR Manage operational costs Improve service Create sustainable performance

Alignment with institutional mission & strategy Strategic Plan Enroll- ment Plan Tech Strategic Plan IT Ops Plan Dept Ops Plans

Alignment leads to optimization Align people, processes & procedures and leverage technology in doing so

San Jose Evergreen CCD Dr. Rita Cepeda Chancellor

The ups & downs at SJECCD Rebuilt the infrastructure Leverage existing ERP system Upgrade outdated applications with contemporary solutions Infrastructure Training Outdated applications

Focused on student success & completion BPR revealed poor system configuration of existing degree audit system Policies & approaches were different across the campuses New technologies were not being leveraged New state requirements made staffing to meet the need nearly impossible Overwhelming task for any one department

Progress toward degree Courses completed If / then to change Major

Happy by-products Shared understanding of how to advance student success & completion amongst campus & district staff – 40+ users trained, including counselors, administrators, deans, and support staff 451 students have Student Plans with 1785 planned terms – On average, each student has 4 planned terms – Translates to a path to stay in school for these terms Enthusiasm for using the tools & technology Greater collaboration

Bunker Hill Community College Dr. Pam Eddinger President

The ups & downs at BHCC Leverage existing ERP system Recast business processes to align with LifeMap goals Hidden cost savings Looming Title III demands Departments disconnected from IT Working around; not with

Happy by-products BPR becoming a cultural norm Courage to use systems and replace manual processes More paperless processes Staff is spending more time “serving” than doing administrative tasks Departments are embracing technology rather than pushing it to the IT staff

What does it take to be successful? Courage

BPR is a transformational tool Creates a single definition of the Student Experience at your institution Increases understanding of the impact & power of individual actions Aligns policies, people, processes & procedures Leverages your technology investment

Discussion