The City of Edinburgh Council Business plan 2015-18 A thriving, sustainable capital city May 2015.

Slides:



Advertisements
Similar presentations
A Health and Wellbeing Board for Leicestershire Cheryl Davenport Programme Director.
Advertisements

Putting People First Update Tuesday 19 th July 2010 Amanda Smith, Development Manager, Choice & Control.
Action Learning Set: Support for Middle Leadership in Multi- agency settings Summary of progress: January 20th Output from questionnaires: -What.
Increasing staff engagement across children’s services Di Smith Director of Children’s Services.
1 Children’s Service budget proposals 2013/14 Formal consultation.
Financial Outlook and Update on Parish Precepts Parish Liaison meetings - November
Management Structure Proposals
A better place Karen Balfour Be Birmingham VCS Matters Summit 23 June 2010.
DELIVERING BETTER SERVICES FOR COMMUNITIES
CK0909AW Outcome Based Approach Workshop 30 September 2009 SOA’s & Community Planning Andrew Wilson Community Planning Manager Falkirk Council.
Moving to a Unified Grants Process and a Single Monitoring Framework Jim Gray Acting Head of Community Planning, Corporate Services Dept, Glasgow City.
Presentation to Inclusion Ireland Conference & AGM Pat Healy – National Director Social Care 10 th May, 2014.
Commissioning for Culture, Health and Wellbeing Ian Tearle Head of Health Policy Directorate of Public Health, NHS Devon Wednesday 7 th March 2012.
SEN and Disability Green Paper Pathfinders March 2012 Update.
Children & Young People’s Network meeting Shaping the Bristol Health & Wellbeing Strategy for local children and young people Claudia McConnell,
1 GM Public Service Reform Complex Dependency April 2014.
CCG Strategy Update Lewisham Children and Young People Strategic Partnership Board 26 th January 2015.
Personalisation – what does it mean ? Levers for Change event 1 st May 2009.
Public Service Reform and the Public’s Health 1. PSR Strategic Overview Ambition is for sustainable economic growth, where all residents contribute to.
Strategic Commissioning
Independent Sector Workforce Development Reference Group Scottish Care Update: 25 June 2013.
Putting People First – SW region update Feb 2010.
Needs Assessment: Young People’s Drug and Alcohol Services in Edinburgh City EADP Children, Young People and Families Network Event 7 th March 2012 Joanne.
Early Help Strategy Achieving better outcomes for children, young people and families, by developing family resilience and intervening early when help.
Community & Cultural Services Team Staff Engagement Events November 2011.
South Gloucestershire Council Children, Adults and Health Review of integrated children’s services Voluntary Sector July 2014.
Community Information Events Derry City & Strabane District Council.
Monitoring and Evaluation of GeSCI’s Activities GeSCI Team Meeting 5-6 Dec 2007.
Health, Wellbeing and Social Care Scrutiny Committee.
Early help – some signals and examples Nick Page 18 March 2013.
North East Lincolnshire Council delivering change through partnership ( Physical Regeneration, Property and Technical Services Partnership) Planning in.
Joint Reviews of Local Authority Social Services JOINT REVIEW OF SALFORD COUNCIL 17 th June 2003.
Key Principles for Preparing the DCSD Community Plan 1.Integration – Social, Economic, Environmental Well-being focused on outcomes and people centred.
The Salford Spotlight Experience Strategy & Regeneration Scrutiny Committee 1 September 2008.
Helping Families update Scrutiny Select Committee Meeting March 2013 Nick Page.
Supporting Development of Organisational Knowledge Management Strategy NHS Librarians Meeting 3 rd June 2010.
Transforming Patient Experience: The essential guide
Personal assistants’ framework presentation for ADASS Disability Network Graham Earnshaw Adult social care workforce development team Department of Health.
Transforming lives through learning IF Ref Paper 3 European Agenda for Adult Learning: Scotland Impact Forum 10th March 2015 Phil Denning, Assistant Director,
©2008 Grant Thornton UK LLP. All rights reserved. Partner CAA Use of Resources Workshop Halifax 18 May 2009.
Blackburn with Darwen Joint Health & Wellbeing Strategy Local Public Service Board 30 th April 2015.
Nottinghamshire Health & Wellbeing Board Peer Challenge Cathy Quinn Associate Director of Public Health.
Public Value Review of services for people with learning disabilities Andrew Price & Simon Laker, PLD Commissioning, Adult Social Care February
Update to NLAG board 22 nd December Sep Jan MCE Workforce and OD Oct Nov Dec IM&T Estates Finance In hospital Model Out of hospital Model Progress.
Transforming services for people with a learning disability and/or autism Planning guidance and support November 2015.
2011/12 Operating Framework Vanessa Harris 21 st December 2010.
Trust Business Plan 2004/5 b Overview - this year against last year b Financial summary b Follow up action.
Salford City Council Budget Planning 2013/14 and beyond 18 December 2012.
Edinburgh Shadow Strategic Planning Group Friday 19 June 2015 Welcome Back.
Future Council Programme Update to the Birmingham Smart City Commission 17 June 2015 Page 1.
Leading Nottingham Programme update to ACOS 7 September 2010 Angela Probert Director of HR and Organisational Transformation Contributions from Lisa Sharples.
Presentation By L. M. Baird And Scottish Health Council Research & Public Involvement Knowledge Exchange Event 12 th March 2015.
Shaw Anderson Glasgow City Council An approach for Glasgow.
Three Rivers District Council Corporate Peer Challenge Feedback from the peer challenge team September
The Workforce, Education Commissioning and Education and Learning Strategy Enabling world class healthcare services within the North West.
Person Centred Services from an RSL perspective (integrated services to support independence) Tim Edwards & Sue Hailstones.
Overview Training for Nottingham’s Commissioning Framework Liz Jones Head of Partnership Policy, NCC Nick Weatherall, Commissioning Officer, NCVS.
Putting People First - Individual Budgets and Social Care Transformation Housing LIN Presentation by Sarah Shatwell 4 th March 2009.
The Transformation of Social Care Janet Walden 13th November 2008.
Regional Economic Strategy (RES) Leading the Way and Action Plan Gillian Roll, One NorthEast NERIP Measuring the Economy Seminar 20 th November 2006.
OUR FOCUS FOR 2011 TO 2012 The CfWI produces quality intelligence to inform better workforce planning, that improves people’s lives.
Procurement Development Programs
CILIP Performance Framework – Business metrics & KPI
Worcestershire Joint Services Review
Anna Gaughan Centre for Local Governance 26th March 2008
Director Be Birmingham Third Sector Assembly, Annual Conference
Creating an Innovation and Culture Change Plan
Director Be Birmingham Third Sector Assembly, Annual Conference
Evaluating Community Link Working in Scotland: Learning from the ‘early adopters’ Jane Ford, NHS Health Scotland Themina Mohammed & Gordon Hunt, NSS Local.
Surrey County Council Transformation Programme
Presentation transcript:

The City of Edinburgh Council Business plan A thriving, sustainable capital city May 2015

The Challenge Local Government budget cuts Public sector reform Increasing service demands Population change and growth Rising customer expectations Changing skills requirements New ways of working Meet savings requirements Improve customer outcomes Improve performance Improve Council reputation Deliver a lean and agile Council External driversInternal challenges Best Value Citizens and Neighbourhoods Business and Support Services Supporting Workstreams Delivering a lean and agile Council

Council Planning Framework Operational Service and Locality Delivery plans Business & Support Services Council Business Plan A thriving, sustainable capital city Community plan Capital Coalition Pledges Contract with the Capital Transformation Workforce Engagement Budget Council Business Plan One plan providing strategic direction and priorities for all Council services Supported by four foundation strategies Clear line of sight to Coalition Pledge and Community Plan commitments Driving Corporate, operational, and local area delivery plans Underpinned throughout by Council values Key delivery milestone Corporate Policy and Strategy Committee, 9 th June 2015

Council Business Plan Council Vision for Edinburgh is a thriving, sustainable capital city in which all forms of deprivation and inequality are reduced Improve quality of lifeEnsure economic vitalityBuild excellent places Deliver lean and agile Council services To deliver this vision, Council services focus their work around three overlapping strategic themes Across all these themes, we aim to: Transformation Council-wide foundation strategies which support our work Workforce Customer and partner engagementBudget

Delivering a lean and agile Council Facilitating Change Channel Shift Business Insight & Management Information Communication & Engagement ICT Re-Procurement Asset Management Citizens and Neighbourhoods Grants and Partnerships Financial Savings Workforce Strategy & Management Business and Support Services Council Transformation Programme Health & Safety Income Maximisation Risk & Scrutiny Health and Social Care Integration Benefits Tracking All in one place One business insight dashboard Monthly monitoringPaperless reporting Highlights by exception

City of Edinburgh Transformation Business and Support Services – Progress Update May 2015

Business and Support Services – The Journey

Approach to activity analysis: Collection using the excel templates for quantitative data and workshops to capture the qualitative data regarding wider opportunities and strengths – validated with functional areas The data is processed which enables analysis This information is presented in a report to Transformation Programme governance structure Data has been collected across 34 high-level generic activities – a comments column is included to capture specific skills and specific definitions of service delivery where required Activity Analysis Approach Summary What’s captured: Percentage time spent per activity Definition of service being delivered if not clear from the role Name of person(s) in role(s), role, personal reference number/employee ID, Location (geographically) and Level4 structure IT system used in the role

A council led team of 24 cross Directorate staff are delivering the BSS project Activity analysis data capture is in its final stages, over 2200 staff members have been contacted and 80% of the returns have been received The scope has been reviewed and refined to capture staff changes since the development of the original business case and to more accurately align the individual roles with the correct function for the activity analysis In excess of 30 workshops have been held across the Business Support functions to identify organisational strengths and opportunities. They have included staff from a mixture of roles and grades from across the organisation Initial meeting have been held with the functional leads to talk them through the organisation design process and identify the key stakeholder that should be involved in future workshops Key activities and mobilisation

Business Support Services Next steps 1. Complete activity analysis Complete final data collection activities Carry out analysis of the data collected Validate findings Align data to finance cost centres/GLs Determine how opportunities align with the programme blueprint Feed analysis findings into future Organisational Design activities 2. High level organisation design Carry out a change readiness assessment - identify potential barriers to the Council’s change initiative and evaluate the cultural willingness to absorb and accept change Design principles - develop a set of requirements which translate the strategic objectives of BSS into tangible design principles and create a basis for evaluating design options High level design options - create options of new org structures based on activity analysis outputs and opportunities identified and evaluate options against design principles Change impact analysis - assess the scale of change across the functional areas and highlight the implications on people 3. Business case update Update business case to re-validate benefits which reflect the selected high-level designs and take into account change impact assessment findings 10

Consolidation phase plan 11 A holistic high level design will be develop for all the functional areas. Following this the consolidation activities will be delivered in a phased approach. The grouping within the phase will be confirmed once the activity analysis and HL organisational design phases have been completed. The detailed process improvement phase will be developed in detail throughout the consolidation phase.

City of Edinburgh Transformation Citizens and Neighbourhoods – Progress Update May 2015

Citizens and Neighbourhoods – The Journey Validation and Business Review Reconcile and finalise all roles in scope and validate reconciled outputs Collate Activity Analysis Results Collate results and create standardised core outputs Consolidation Consolidation of in-scope roles Undertake activity analysis Run sessions/issue spreadsheets/question naires to all roles in scope to capture activities undertaken/Gather opportunities Transition Transition of roles and reporting lines to new structure Organisational Design Review and re- design of current org structure and processes Performance Improvement Process redesign to develop further efficiencies May – June 2015 July onwards Target operating model Citizens and Neighbourhoods future operating model being developed including dependencies with H&SC Int

Context Scope - 8,000 staff roles and 11,000 staff Roles divided into cluster themes Complexity – teams, services and establishments across the city 6 week timescale Activity Analysis dual focus: - % of time on activities - opportunities to inform future state

Cluster Map 9. Environment Environmental Management Waste Parks and Greenspaces 6. Information Advice & Guidance Customer Services TBC by 30 March Libraries Capturing, directing and providing information and data Registration Complaints 4. Community Safety Community Safety related to people Community Safety related to goods and services 2. Partnerships and Democracy Democracy Partnerships and Integration 8. Economic Prosperity & Leisure Culture Economic Development Sport Festival and Events 1. Learning Early Childhood Inclusion Support for Schools Adult, Youth and Community Services 5. Travel Network Management and Planning Roads Operations TransportStreet Lighting 7. Housing Assets Council HousingPrivate Housing Housing Adaptations Temporary Accommodation 3. People In Need Children with Disabilities Social Work Assessment/ Placement (Adults and Older people)* Mental Health and Substance Misuse* Education Welfare Services Homelessness and Housing Support Physical and Learning Disability services*

Transformational Change Team - credible service area representatives - ambassadors of the change programme - strong value base of locality working Methodology - prioritisation of face-to-face meetings - setting the tone for ongoing engagement - inclusive and creative (e.g. 6am workshop for shift workers)

Opportunities opportunities to date Rich variety of opportunities emerging which support direction of travel Opportunities being identified which will support other projects, for example, Channel Shift

Opportunity Development Process This diagram represents the opportunity development process highlighting how the opportunities will be shortlisted and then presented in the final report.

Engagement Themes Emerging Staff generally welcoming opportunity to engage in process and share insights and ideas Feedback from staff is endorsing key principles of locality working

Next steps Finalise activity analysis as per BSS Scope and define opportunities Update business case including validation of January 2015 assumptions