2041 - How to Plan for Your Move to Informatics Centricity™ LIVE May 1, 2015

Signpost Introductions Assess your readiness Build a strong foundation Make it your own Tips for a successful transition Mountain View Medical Group – their challenge, why Informatics, the project, and future plans

Introductions Travis Frosch – GE Healthcare – Senior Product Manager Deb Lewis – Mountain View Medical Group - COS Operations Manager Dan Reber – Meridian Medical Management- VP of Product Strategy and Development Jamie Pearson – Meridian Medical Management- Technical Product Analyst

We are a group of professional medical caregivers established at different facilities throughout the Pikes Peak region but with one common goal... Excellence Inspired by Compassion. Our locations stretch from Monument to the World Arena... from Woodland Park to Briargate and the Woodmen/Powers corridor. The majority of our offices are primary care, however, we do have a limited number of excellent specialist offices in the group. The benefits of joining a multiple-physician practice like MVMG is that you can find the right doctor, close to home or work, that has the ability to collaborate with our other physicians in the network to provide excellent care for you and your family. Our physicians and staff are very friendly and take the time to listen to patients and speak to them clearly to answer their medical questions. Mountain View Medical Group is consistent in its operations and vision while maintaining slightly different cultures at each site. We share common goals and each person in MVMG is held accountable to deliver the highest level of patient care, quality and customer service. We are committed to being the best patient care group in the community. With our completed installation of the Electronic Health Records (EHRs) system we can now better serve our patients, whenever and wherever it is needed

Centricity Group Management user since 2005 Multi Specialty Family Practice Pediatrics Internal Medicine Podiatry Neurology Hospitalists 15 Locations 17 Offices Meaningful Use 2 PCMH Certified ACO Centricity™ EMR Origin Analytics Group Management Analyzer EDI Toolkit Health eSignature Account Collections Centricity Patient Portal TeleVox Appt Reminders TeleVox Pt Balance Calls White Plume InstaMed Centricity Group Management user since 2005

About Meridian- analytics driven RCM Expertise Expertise Meridian has extensive clinical and financial expertise . RCM Services Reporting & Analytics Self-service BI through worksheets, pivot grids, dashboards, and ad hoc analysis from Meridian’s leading healthcare analytics platform, Precision.BI. Analytics RCM Services Account experts work closely with clients to drive constant performance and process improvement

Assess your readiness

1 - Assess Your Readiness Review Hardware Requirements Does your existing Analyzer hardware meet the requirements? Allow ample lead time for purchasing and assembly Are existing reports still required? Are there new reporting needs that can’t be done in Analyzer? Review reporting needs with your project manager Review Reporting Needs

Build a strong foundation

2 - Build a strong foundation IMPLEMENTAION PROCESS Typical implementation lasts 60-120 days Existing GADOWN extraction is used Multiple Centricity Group Management databases combined into one OUT OF THE BOX Server Purchase & Setup Executive Billing Summary Establish Connectivity CPA Comparison Install Software CPT Code Analysis Install Group Management DW Scheduling Referrals Set Up Automated Loads RVU Analysis Data Validation A/R 3-day On-Site Training

Make it your own

3 - Make it your qwn 3-day on-site training session EXTRACTED DATA POINTS 3-day on-site training session Learn how to edit pre-built content and create your own Understand the difference between Analyzer and Informatics Change field names to match your terms Centricity Group Management names vs. Analyzer names vs. anything else Self-Service BI Informatics is designed for everyone Give them access with a secured “sandbox” to play in Additional Data EMR, AP/AR/GL/Payroll, Time Tracking, Press Ganey® Practice Account Patient Patient Insurance Transactions Scheduling Referrals Plus Account Collections

Tips for a successful transition

Establish a Project Team Project Lead: coordinate the implementation project for the customer IT Resource: coordinate hardware setup, system installation, backup and maintenance requirements SME: provide knowledge and expertise Customer Staff Member: assist with data validation and defining reporting needs

Be prepared to provide Content Reports: most frequently used Analyzer reports and other internal data reporting that can provide guidance for dashboard content and be utilized for training purposes Initial Validation Reports: Centricity Group Management report package that can be used for high level data validation (include Charges, Payments, Adjustments and RVUs) Final Validation Reports: data as of a recent closed period and grouped by Practice, Provider, Location and Insurance Carrier

Mountain View Medical Group – Our challenge, why Informatics, the project, and future plans

The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.

Mt. View’s Challenge Siloed Data: previously using multiple tools to report on both Centricity Group Management and Centricity EMR Self-Service BI: needed multiple user capability and daily updated dashboards for C-suite Report Distribution: create and distribute reports to payors for payor incentives

Why Mt. View chose Informatics Informatics has existing data models and experience for both Centricity Group Management and Centricity EMR Informatics has a library of Centricity Group Management reports and dashboards

The project Data Load Was Smooth THE GOOD THINGS Server Setup Was Easy Data Issues Resolved Quickly Web and On-Site Training Group Management Knowledge Modules Loaded Not Listed THE BAD THINGS Delays in Hardware Field Names Confusing More Administrative Training Compressed Timeline

Future plans Adding Informatics for Centricity EMR to the implementation Creating PQRS, Meaningful Use, NCQA® and PCMH monitoring reports and dashboards