Supplier Diversity Collaboration November 5, 2014 Teresa LeFevre VP Supplier Diversity Supplier Diversity

Agenda Introduction & Comerica Overview Stages of Collaboration Collaborating with Internal Teams Collaborating with External Organizations Wrap-Up Q&A 2 Supplier Diversity

Introduction 19 years of supplier diversity/procurement experience Automotive OEM, Tier 1 and Financial Services Certified professional of supplier diversity (CPSD) through the Institute for Supply Management. Community Involvement: −Board member - Asia Pacific American Chamber of Commerce, Troy, MI −Board member - Council of Supplier Diversity Professionals, Metro Detroit −Board member - Dominican Literacy Center, Detroit, MI −Advisory board member for Net Impact, San Francisco, CA 3 Supplier Diversity

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica’s nearly 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica reported total assets of $68.9 billion at September 30, Fast Facts on Comerica:  22nd largest U.S. financial holding company (as of 6/30/14)  Located in seven of the 10 largest cities in the U.S., namely Los Angeles, Houston, Phoenix, San Antonio, San Diego, Dallas, and San Jose  #1 among top 25 companies for supplier diversity by Hispanic Business Magazine  #1 pre-paid commercial card issuer  481 offices (as of 9/30/14)  11th largest C&I lender in the U.S. (as of 12/31/13)  Among the top 10 Ex-Im Bank working capital lenders 4 About Comerica Supplier Diversity

Comerica Supplier Diversity Program Comerica has had an award winning supplier diversity program for more than 20 years Women’s Business Council-Great Lakes – 2014 Best in Class for Supplier Diversity MMSDC’s - Corporation of the Year - 10 times since 1993 DiversityInc’s - Top 10 Regional Companies - #1 in 2011, #3 in 2012 & 2013 Hispanic Business - Top 25 Companies for Supplier Diversity - #1 three times since 2008 Black Enterprise - 40 Best Companies for Diversity – 2011, Supplier Diversity

Our Core Values 6 Supplier Diversity

Definition #1: “To work with another person or group in order to achieve or do something” 7 Collaboration – Definition #1 Supplier Diversity David Coleman - © 2012 Collaborative Strategies High Low High Level of Purpose or Goal Level of Commitment Collaboration Cooperation Conversation Coordination Communication Collaborative Levels

Keys for Successful Collaboration Standard Best in Class Rules Apply: Commitment from the top of the organization Clear business case established for supplier diversity Supplier diversity goals included in performance objectives Supplier diversity included in the procurement process 8 Supplier Diversity

Internal - MSIs Market Segmentation Initiative Teams (MSIs): Comerica colleagues, mostly lenders or banking center managers; external facing; focused on establishing Comerica as the bank of choice for their specific market segment (African American, Hispanic, Asian, Middle Eastern, Women, Veteran, LGBT) Win/Win MSI Team - Receives access to potential new customers (direct connection to revenue generation) Supplier Diversity - Gets additional source of funding and other support for supplier diversity efforts 9 Definition #1: Work Together to Achieve a Goal Supplier Diversity

Procurement Team: Comerica and Accenture team members focused on sourcing activities. Supplier diversity goals are included in the buyer’s performance objectives Buyers understand the business case for supplier diversity Supplier diversity is included in the sourcing process Procurement team members support supplier diversity trade fairs, networking events and matchmakers 10 Internal - Procurement Definition #1: Work Together to Achieve a Goal Supplier Diversity

Some organizational structures (maybe all) can create adversarial conditions for decision making 11 HR Retail Banking Legal Finance Service Co. Wealth Management Business Banking Administration Definition #2: “To cooperate with an agency or instrumentality with which one is not immediately connected” Supplier Diversity P P Collaboration – Definition #1 Collaboration – Definition #2

12 Internal – IT, Finance, Legal, HR, Ops Information Services Business Services Group  Procurement  Real Estate & Security Enterprise Payments Group Lending & Trade Services Diversity Spend by Division Supplier Diversity

Keys to Success for Definition #2 Include Key Leaders on the Supplier Diversity Advisory Council (they become advocates & partners) Road Shows – increase Diversity IQ, firmly establish business case Interdepartmental “recon” – learn about each groups’ specific needs Reward & Recognize! Eliminate “us versus them” mindset; establish true collaboration 13 Supplier Diversity

 Examples of Comerica Board participation: 14 Supplier Diversity External – Advocacy Organizations Increased insight into advocacy organization’s strategic goals & objectives Opportunities to engage with other corporate executives on Diversity Increased personal ownership and commitment through board responsibilities Dallas/Fort Worth Minority Supplier Development Council Women’s Business Enterprise Council – Great Lakes Michigan Minority Supplier Development Council National Association of Women Business Owners Michigan Hispanic Chamber of Commerce Asia Pacific American Chamber of Commerce

Wrap-Up Key Take-Aways Collaboration is a process that goes from Conversation to Collaboration Successful collaboration requires shared commitment to a common goal Engage key stakeholders, make them a part of the solution Reward & Recognize! Increase executive ownership through board participation Eliminate “us versus them” mindset; establish true collaboration 15 Supplier Diversity

Thank you! 16 Supplier Diversity

Appendix 17 Supplier Diversity

Supplier Diversity - Recent highlights Michigan & Texas Comerica has been nominated for Corporation of the Year for the Michigan and Houston Minority Supplier Development Councils. Comerica is partnering with the Women’s Business Enterprise Council – Great Lakes on a series of webinars: “Women & Wealth, 10 Steps to Financial Security” in August, “Fraud Prevention” in October and “Bridging the Gap between Start up and 2 nd Stage Business” in November. Comerica and the regional minority supplier development councils co-hosted a Practical Lean Workshop presented by Michael Roberts, Senior Vice President of Continuous Improvement on September 11 th in Detroit and on October 16 th in Dallas. Comerica participated in the 14th Annual Women’s Business Conference in Novi, MI September th and was recognized by the Women’s Business Enterprise Council – Great Lakes with a “Best In Class” award during the inaugural Excellence in Supplier Diversity Awards. 18 Supplier Diversity

Supplier Diversity - Recent Highlights California:  Comerica hosted a minority business networking event in San Jose, CA on August 13 th with The Greenlining Institute. Five of our supplier partners have agreed to participate with us and meet with MBEs to discuss potential opportunities.  Comerica supported the Western Regional Minority Supplier Development Council 2014 EXPO on August 14 th in Santa Clara, CA and along with Accenture, met with 19 California based MBEs. Supplier Diversity

Supplier Diversity Advisory Council  Ad Hoc Members: Accenture (sourcing partner) CBRE (facilities partner) Business Services Group (Executive Sponsor) Procurement Supplier Diversity Procurement Finance Real Estate & Security Service Company (operations) Human Resources Retail Banking Wealth Management Business Bank Business Affairs Corporate Marketing Corporate Legal Public Affairs Supplier Diversity

Role of SDAC Members Ensure Corporate adherence to the current supplier diversity policies and objectives. Ensure that Comerica is accessible to Minority- and Woman-owned Business Enterprises (MWBE’s). Conduct periodic reviews of the Supplier Diversity policy, procedures and progress. Assimilate additional/alternative policy statements as deemed appropriate. Ensure that the Supplier Diversity objectives are specific and attainable, thereby maximizing departmental accountability. Stress MWBE utilization in the development of annual departmental purchasing/contracting plans. Assist in identification and recruitment of MWBE’s. Encourage and nurture customer relationships with MWBE’s. Supplier Diversity