Implementing Global Talent Processes Getting Ready for 2020 Implementing Global Talent Processes in Today’s Social, Mobile and Big Data Environment Katherine Jones, VP HCM Technologies Bersin by Deloitte. Deloitte Consulting LLC September 30, 2014

Introduction Katherine Jones, Ph.D. Vice President, HCM Technology Research Bersin by Deloitte Research areas: Talent Management, HR and Implementation; Workforce 2020 Background: Academia, High Tech, Market Analyst Over 300 articles in print

About Us Who we are 6 research practices Offerings 4/17/2017 Human Resources Who we are Global provider of leading practices, trends, and benchmarking research in talent management, learning, and strategic HR. 6 research practices Human Resources Leadership Development Learning & Development Talent Acquisition Talent Management Tools & Technology Offerings WhatWorks® Membership: Research, Tools, Education, Consulting IMPACT: The industry’s premiere conference on the Business of Talent Advisory Services & Consulting Leadership Development Learning & Development Talent Acquisition Bersin by Deloitte is a growing enterprise within Deloitte Consulting LLP. We deliver research-based people strategies designed to help leaders and their organizations in their efforts to exceptional business performance. Our WhatWorks® membership gives HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. Talent Management Tools & Technology © 2014 Deloitte Development LLC, all rights reserved

Our world has become more challenging Disrupters abound Agenda Our world has become more challenging Disrupters abound Social networking Mobile Analytics/Big Data Conclusion: Are we ready for 2020? Q&A

The Workforce is Changing Millennials 2020: 50% of US workforce 2030: 75% of global workforce Boomers: 5.5 Million have retired since 2007 2020: 40%+ of the US workforce = contingent workers More than 60 million people! Source: Bersin by Deloitte, BLS, 2013.

Systems of Record Engagement Standardized People Practices People Management is Changing JIT Learning Employees = Customers Systems of Record Engagement Standardized People Practices Measuring Coaching Performance Characteristics of a Successful Implementation Approximately 50% of HR professionals feel that PM processes do not help managers make strategic operational decisions1 45% of human resources leaders don’t think annual performance reviews are an accurate appraisal for employees’ work2 Only 8% feel their perf managemet effort drives significant value Social Collaboration Mobile Workforce

What got us here, won’t get us there. Used by Permission. Google.com 2014

Technology Proliferates: Too Much To Manage 2012 18% 10+ 2013 33% “Large” = 25,000+ employees Source: Investments in Human Capital Management Systems 2014, Katherine Jones. Bersin by Deloitte. Spring 2014.

of HRIS Systems installed are over 7 years old 47% of HRIS Systems installed are over 7 years old Source: Investments in Human Capital Management Systems 2014, Katherine Jones. Bersin by Deloitte. Spring 2014.

Talent applications are aging too… Recruiting 17% Talent applications are aging too… Performance Management 19% Compensation 26% Learning 17% Time & Attendance 40% Succession 12% 7+ Years Old Source: Investments in Human Capital Management Systems 2014, Katherine Jones. Bersin by Deloitte. Spring 2014.

Technology Strategies are Changing Addressing Strategy Shifts through Technology 41% Desire to move to new cloud-based technology/SaaS Move from disparate local HR systems to one global system 35% Desire to consolidate around one vendor's platform 29% Investments in Human Capital Management Systems 2014 Katherine Jones. Bersin by Deloitte. Spring 2014.

Strategy Matters: Business Drivers Push Talent Software Choices Investments in Human Capital Management Systems 2014 Katherine Jones. Bersin by Deloitte. Spring 2014.

Selection Criteria for the Next HR System Source: Investments in Human Capital Management Systems 2014. Katherine Jones. Bersin by Deloitte. 2014.

Selection Criteria for New Software: 2014 HRIS Talent Mgnt Suite 70% 67% 80% 52% 60% Improved analytics Better User experience Integration Cloud Source: Deploying HCM Technologies: Making Change Work. Katherine Jones. Bersin by Deloitte. 2014.

babies born daily on earth… 360,000 babies born daily on earth… 476,000 iPhones sold daily ( before announcement of iPhone 6) (Apple sold over 10 M units of iPhone 6 or 6 Plus in the first 3 days) If we gave every newborn a phone there would 116,000 iphones left…. UNICEF estimates that at least 130 million babies are born each year, with some reports in the past 10 years putting that figure at 136 million.  ~360,000 born daily   Using the Q1-Q3 iPhone numbers above, there are about 476,000 iPhones sold each day. Apple sold 129.95 M iPhones in Q1-Q3, FY14 (Q3 ending in June) Apple sold over 10 M units of iPhone 6 or 6 Plus in the first 3 days http://www.techinsider.net/crunching-numbers-how-many-apple-inc-aapl-iphones-have- been-sold-worldwide/119766.html http://www.apple.com/pr/library/2014/09/22First-Weekend-iPhone-Sales-Top-10-Million- Set-New-Record.html http://www.statista.com/statistics/263401/global-apple-iphone-sales-since-3rd-quarter- 2007/ http://www.techinsider.net/crunching-numbers-how-many-apple-inc-aapl-iphones-have-been-sold-worldwide/119766.html http://www.apple.com/pr/library/2014/09/22First-Weekend-iPhone-Sales-Top-10-Million-Set-New-Record.html http://www.statista.com/statistics/263401/global-apple-iphone-sales-since-3rd-quarter-2007/

Mobile: A System of Engagement Employees want mobile access for: Time and expense reporting Employee directory Knowledge sharing Learning solutions Recruiting… And applying Source: Global Human Capital Trends

Why is Mobile Important? Immediacy of Transactions Continuous Learning 45% of job candidates now apply for jobs on mobile devices Younger Workforce Proliferation of Technology Source: Global Human Capital Trends; Mobile Learning Cookbook

Social

1.28 Billion …..People on Facebook Number of people of facebook -- approx the population of INdia http://www.statista.com/statistics/264810/number-of-monthly-active-facebook-users-worldwide/

80% of Millennials sleep with their phones next to their beds Average Texts: 20/day (Teens: 50/day) (39% have a tattoo) http://www.forbes.com/sites/jeannemeister/ 2012/10/05/millennialmindse/; Pew Research, 2010; Nielsen, 2010.

58 million Tweets per day……………. 3,276,Avg. number of tweets per day: 58 million Number of tweets that happen every second: 9,100 (we can multiply that by 3600 seconds in an hour?) Source: http://www.statisticbrain.com/twitter-statistics/ Source: http://www.statisticbrain.com/twitter-statistics/

Why is Social Important? Why is Mobile Important? Global, Virtualized Enterprises Workforce Engagement is Key Huge Increase in use of social media at work; perceived by some as a major distractor Younger Workers Use Peers for Validation Proliferation of Technology makes social communication easier

Types of Business Gains Possible from Enterprise Social Media 15% increase in successful innovations & ideas 10% increased revenue 35% increase in collaboration 10-15% reduction in communication costs 10% decrease in operational costs 30% faster customer care processes 18% higher customer satisfaction 10% higher customer loyalty 20-30% increase in access to expertise 30% increase in speed of access to knowledge Increased Productivity Revenue Creation Connected Culture Cost Reduction Source: McKinsey, Dachis Group and others.

The 21st century employee wants easy-to-use learning approaches and resources. Yet 63% of companies say they are “weak” in providing mobile and social learning as development tools.

But does this translate to drivers in acquiring new HCM Software? 23% say mobile support is a driver 17% say social support is a driver

Missing data Invalid data Lack of Data Standards Out-of-date data Outliers Inaccurate data Missing data Invalid data Conflicting data Duplicates Poorly-defined data Lack of Data Standards

Can HR really become Data-Driven? Bersin by Deloitte, High-Impact Talent Analytics, 10/2013

The Hard Part….is under the Iceberg Predictive Models Visual Dashboards Advanced Analytics Data Integration Dictionary Quality Governance Big Data Tools Date Governance Ownership Reporting Tools Disparate Systems Data Visualization Stats and Analytics Skills The Challenges of Data Management

Back to our Global Challenge….

Aging technology and too much of it Younger agile workforce Archaic processes System of engagement Big data and too much of it

“Work” is Where is the Worker is Or Will Be…

What Will it Mean for your 2020 Global Workplace? Image Source: Deloitte University Press

Related Research Available from Bersin by Deloitte Deploying HCM Technologies: Making Change Work Changing Horses Midstream: Drivers of Technology Change Planning for HCM Application Deployment: A Look at Today’s Software Rollout Strategies Beyond Technology: Making Your Vendor a Partner from Acquisition through Implementation WhatWorks Brief: Deploying HCM Technologies—What Makes an Implementation Successful

Thank You! Questions? LinkedIn: KatherineJones Twitter : Katherine_Jones Blog at www.bersin.com: Technology for Talent Email: Kathjones@deloitte.com

About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2014 Deloitte Development LLC. All rights reserved. 36 USC 220506 Member of Deloitte Touche Tohmatsu Limited 37