IT Business Builder Gary L. Beechum CEO

Who is SPC International? The IT Business Builder We provide IT Business Operations, Sales & Marketing and Technical Service Delivery Improvement Education & Training Internationally Host the largest library of IT and Managed Services business improvement and transformation resources in the channel – IT Business Builder Learning Management System – Consulting Engagements – Fulfillment Services

Business Transformation SWOT Our Business Transformation Consulting Engagement is delivered through the following distinct phases: – Provisioning – On-Boarding and Discovery – Recommendations Document Development – Strategic Plan Development – Strategic Guidance Conference Calls – Onsite Strategic Meeting

PSA Audit and Optimization Service Complete PSA Audit – Business Set Up – Workflow Policies – Accounts and contacts – Sales Process – Onboarding – Quotes, Billing, Accounting integration – Incident management – SLA Management and Alerting – Escalation Workflows and Alerting – Project Management – Problem Management and reporting – Customer Complaint Management – Customer Satisfaction Structure – Time sheet and expense management – Outsource Process and Management – Summary Reports and Measurements – Dashboard setup and use – Ticket creation from

SEO Word Press Website 3.0

Evolving to Meet Your Needs In 2014 Increased focus on ONLINE TRAINING Massive Expansion of IT Business Builder LMS and Resource Center – 100 New Video Training Classes available NOW – 175 Downloadable Documents and Tools available NOW – Boot Camp Sessions Added (from archive of 500 Videos) – New Training Classes Added Weekly – 30 Best Practice Guides – 4 Best Selling Books – Audiobooks – Much, much more!

Largest library for IT providers anywhere! 872 Videos and Webinars 1200 Documents and Tools Marketing Collateral Agreements and Forms Best Practice Guides Business Calculators Best-Selling Publications Growing and growing!

Business Builder Subscription Partner

Role-Specific Training

Training Progress Tracked

Review and Measure Results

FREE 30 DAY MEMBERSHIP TO SPC INTERNATIONAL’S IT BUSINESS BUILDER TRAINING AND RESOURCE CENTER AND THIS SESSION’S SLIDE DECK AND HANDOUTS

Why Are You At Boot Camp? – What Is Your Predominant Business Model? – Are You A Technical Leader? – Are You A Sales Leader? – What Are Your Expectations? – Organization Size? – Start Ups?

What Solutions Are You Selling? – Managed Services – Mobility – Unified Communication – Cloud (Cloud Success, Top 150 SP 2102) – Telecomm/ VOIP – Websites – Print Management

Define Your Organization – Technical Organization – Sales Organization – Marketing Organization

You Are A Marketing Organization Conducting Sales Operations

THE FOUR DECISIONS By Verne Harnish “Growth Guy” Gazelles, Inc o PEOPLE o STRATEGY o EXECUTION o CASH o LEADERSHIP

Passion about being a Solution Provider! What Else Would You be Doing? Do You Love What You’re Doing? Selling, Retiring? Are You A Leader?

What’s the Definition of Leadership? What is an Effective Leader?

Leadership: Attitude is Everything  Self-motivated & ambitious  Whatever it takes  Set goals  Passion and vision  Driven to produce long term results

Focus on One Key Factor ATTITUDE

Rate Yourself On Leadership – 4: Excellent Leader – 3: Good Leader – 2: Fair Leader – 1: Poor Leader

Leadership Education If you want life to improve, you must improve yourself. John C. Maxwell

What’s the ONE WORD that Describes YOU? John C. Maxwell

Effective Leader  Embraces change  Realizes the “right” people are the most important assets – Talent Wins, Hire the Best!  Empowers – capable of letting others make decisions or take on responsibility

Leadership and People Sometimes People don’t leave companies, they leave bosses!

Communication Tools of Leaders Hold regular team meetings Hold individual meetings Coach don’t boss Show respect Be accessible Balance praise and criticism

Communicating as a Leader  55% Body Language  38% Tone of Voice  7% Words Spoken

Effective Leaders Understand the Importance of TRAINING TRAIN

What Are Your Pain Points? – Leadership? – Marketing? – Sales? – Service Delivery? – Operations? – Talent Management? – Training? – Vendor Partnering? – MDF?

CEO, Sales, & Marketing Track – How to Transition Break- Fix Business to Cloud – Marketing Techniques & Tactics To Sell Cloud Services

Any Questions?

Let’s go to Work ON THE BUSINESS!