Juniper Bridge Ltd | Suite 5, Crescent House | Yonge Close, Eastleigh | Hampshire SO50 9SX | | Full managed device, network and support solutions | tIPicall, the UK-based Channel-Only SIP and hosted carrier, has chosen Juniper Bridge to offer a outsourced support option to its extensive reseller base. The agreement allows tIPicall’s reseller base to leverage the expertise of Juniper Bridge as a white-labelled extension of their own support department fully trained in managing tIPicall’s array of next generation telecoms services. As Juniper Bridge operates 24x7x365, Resellers will be able to choose their own support package with them offering peak or off peak hours as required. Juniper Bridge have access into tIPicall’s core support systems and will offer a highly knowledgeable support function far removed from other out-of-hours phone answering services. Guy Miller, Managing Director of tIPicall commented “This is great news for our partners who want to win bigger accounts and differentiate themselves from their competitors. It offers a cost- effective way to move to 24x7 support and is of particular interest to IT companies entering the telecoms space who perhaps don’t want to invest day 1 in hiring two telecoms engineers. Juniper Bridge can do the work for them until they build up a critical mass of clients that pays for their new hires” Steve Larkin, Managing Director of Juniper Bridge said “As Juniper Bridge continues to expand; we are always looking at ways to make it easier for clients to work with us. This opportunity with tIPicall meant that we knew a real investment in training and knowledge transfer at the start would pay dividends as multiple clients will be using the same platform. More knowledge for us means better service for our clients, something we always strive for” 24x7 Customer Support | Case Study – Tipicall Reseller Support tIPicall has grown from a group of companies with over 12 years of strong telecoms history in the UK. We own and operate our own SIP network and we control a UK based proprietary hosted PBX platform. On our state of the art network we provide many value added services including international numbers, fraud protection, disaster recovery and smart diverts. We are a channel only business and we do not sell direct into the market. Everything we do exists to look after our partners and their end customers. We have a very experienced team who run the business and this team not only have decades of telecoms experience but they also know what it is like to be you as they have run and operated reseller and dealer businesses of their own. Our team of highly experienced and helpful technical staff are regarded as some of the best in the industry and we take pride in assisting our partners at every level. tIPicall is the exclusive distributor of TATA Communications Ltd for Hosted IP PBX and SIP trunking to the UK switchless reseller and dealer market. tIPicall has launched a comprehensive range of hosted and centrally managed services including IP PBX, Contact Centre, SIP Trunking, inbound and outbound voice services. All resale services are white labelled and supported by flexible billing options with 24x7 support available. tIPicall choose Juniper Bridge for 24x7 “Bureau Support.”  Full depth technical support to wholesale Hosted Voice and SIP service.  White label “support” extension of tIPicall’s reseller model.  24x7x365 service. October 2014