Our Business Phone System Stepping Back & Looking Forward Add your logo here [Delete this text box.] Add your logo here [Delete this text box.]

Our Current Phone System Is it helping or hindering our business goals?

Our System  Is it meeting current needs?  Will it meet future requirements?  What other, more modern options are available?

Facts Purchased in: #### Current users: #### Locations: #### Current Vendors: ##

Costs Monthly $#### Annually $##### Be sure to mention costs not included in these numbers such as energy costs to keep equipment powered and cooled, Internet connectivity, remote employees, maintenance or upgrade charges etc. [Delete this text box.] Be sure to mention costs not included in these numbers such as energy costs to keep equipment powered and cooled, Internet connectivity, remote employees, maintenance or upgrade charges etc. [Delete this text box.]

Considerations  Are we happy with the current technology? Why or why not?  What are our current challenges?  Is our phone system resulting in a less-than-perfect customer experience? How?  Where are there gaps in efficiency & performance?  Are we paying more than we need to?  Other

Issues / Concerns  Rising costs  Productivity losses due to time-consuming administration & trouble-shooting  Compliance concerns  Limited analytics & reporting  Inability to quickly scale up  Integration Issues Use this list to prompt your conversation about issues/concerns with your current phone system. Edit, delete or add bullets as you deem appropriate. If needed, we’ve provided a second slide. [Delete this text box.] Use this list to prompt your conversation about issues/concerns with your current phone system. Edit, delete or add bullets as you deem appropriate. If needed, we’ve provided a second slide. [Delete this text box.]

Issues / Concerns  Not all employees have access to the same features  Poor customer service (e.g., dropped calls, inaccurate routing, long hold times, etc.)  Lack of integration with other business processes  Reliability issues  Infrastructure maintained & managed internally

? Does our current phone system support the changing needs of our employees, customers & prospective customers?

America’s mobile adult society Pew Research Center Study

Modern Times Require Modern Solutions Cloud-based Business Phone Systems

On-Premise Phone System  Hardware on-site  Pay upfront; must purchase for growth  Capital expenditure  Pay to have phone lines installed  We handle maintenance, upgrades, trouble- shooting & security

Cloud Phone System  Telecom infrastructure hosted & maintained by cloud provider  Substantially less infrastructure purchased  Buy only what you need, when you need it  Uses an operating expense model  100% online, centrally administered

Cloud Benefits  Easier to manage  Faster to scale  Support for everyone, everywhere  More cost effective  Greater reliability  Allows us to focus more on our business

What it could look like

On-Premise vs. Cloud BenefitOn-PremiseCloud ScalabilityLow - requires CapExHigh ReliabilityAs good as your networkMost reliable with right partner Feature flexibility Security maintained by provider Minimal capital investment Implementation timeLong, complexFast & simple Easy for your team to manage IT requirementsSelf-managedAlmost none Customization capabilitiesDifficult to none Highly available with a PaaS-driven system

? NEXT STEPS

Thank You Add your logo here [Delete this text box.] Add your logo here [Delete this text box.]