Strategic Operations Management Chapter Map

The Goods – Services Continuum Figure 1.1 – Week 2 (semester 1)

Supply System Evolution Figure 1.2 – Week 2 (semester 1)

A Cluster of Value Figure 1.3 – Week 2 (semester 1)

British Sugar Hierarchy of Strategies Figure 3.1 – Week 4 (semester 1)

The Experiential Learning Cycle Figure 4.1 – Week 6 (semester 1)

Operations Strategy Context Model Figure 4.2 – Week 6 (semester 1)

Toward an Operations Strategy Taxonomy I Figure 4 Toward an Operations Strategy Taxonomy I Figure 4.3 – Week 6 (semester 1)

Toward an Operations Strategy Taxonomy II Figure 5 Toward an Operations Strategy Taxonomy II Figure 5.1 – Week 7 (semester 1)

Generic Operations Strategy Composition Matrix Figure 5 Generic Operations Strategy Composition Matrix Figure 5.2 – Week 7 (semester 1)

Relationship Between Lead-Time & Forecast Error Figure 5 Relationship Between Lead-Time & Forecast Error Figure 5.3 – Week 7 (semester 1)

Sales and Order Profile (Case Study – Quick Response Operations Strategy) Figure 5.4 – Week 7 (semester 1)

Operations Strategy Deployment I Figure 6.1 – Week 8 (semester 1)

An Operations Strategy Composition Matrix Figure 6 An Operations Strategy Composition Matrix Figure 6.2 – Week 8 (semester 1)

Customizing Operations Strategies to Demand Figure 6 Customizing Operations Strategies to Demand Figure 6.3 – Week 8 (semester 1)

Operations Strategy Context Model Figure 6.4 – Week 9 (semester 1)

Operations Strategy Deployment II Figure 7.1 – Week 10 (semester 1)

How Tactical Factors & Contingency Issues Influence an Operations Strategy Figure 7.2 – Week 10 (semester 1)

Major Trends Affecting New Products/Services/Process Development Figure 7.3 – Week 11 (semester 1)