MFI Social Performance 22 March 2017 MFI Social Performance Deutsche Bank - Global Social Investments Group June 7, 2012 Asad Mahmood Managing Director Global Social Investment Funds & Community Development Finance Group Deutsche Bank

Assessing and Monitoring MFI Social Performance Deutsche Bank invests in MFIs that hold themselves to the highest standards of client care, transparency and product innovation In evaluating MFIs, Deutsche Bank also looks at the softer elements of the institution, such as: Mission Culture Spirit Customer Focus Transparency Commitment to Dual Objectives Customer focus is the most important element: Customer Service = Customer Value = Social Value 22/03/2017 2010 DB Blue template

Assessing and Monitoring MFI Social Performance (cont’d) Deutsche Bank invests in MFIs that hold themselves to the highest standards of client care, transparency and product innovation Deutsche Bank loan agreements with MFIs include the following social covenants and provisions: Social Covenants Conditions Precedent MFI shall endorse and implement Client Protection Principles Code of business ethics with respect to conduct with loan applicants Management or Board shall establish and implement a verifiable process to monitor and evaluate MFI’s compliance with Client Protection Principles and take remedial action to correct any non-compliance Adoption of Client Protection Principles MFI shall consult credit history (as available from credit bureau) prior to awarding client loans to applicants Policies requiring disclosure to loan applicants of prices, fees and taxes associated with client loans MFI shall report to credit bureau (as applicable) debt outstanding and repayment performance with respect to its client loans 22/03/2017 2010 DB Blue template