1 Toronto Central CCAC: Connecting you with Care

2 What are Community Care Access Centres (CCACs)? Community-based, non-profit, organizations governed by a community Board of Directors Funded by the Toronto Central Local Health Integration Network (LHIN) Legislated by the Ontario Ministry of Health and Long-Term Care 14 CCACs across Ontario, aligned with the geography of LHINs Each CCAC receives base budget annually (non-profit/ no deficit/ surplus carryover)

3 Toronto Central CCAC In the hospitals… In the community…In homes & neighbourhoods… …we are partners in care A first point of contact to connect people to a broad range of community and social support services Dedicated, specialized teams working together with community and health partners across the care continuum Community-based care coordinators supporting clients in their choices about how they live in their communities Working onsite in 26 hospitals and emergency rooms to help people make the transition home or to long-term care Toronto Central CCAC

4 What do CCAC’s do? Core Business is Case Management Coordinate In-home Services Placement in long-term care homes Information & Referral

5 In-Home Services may include Personal Support Nursing Social Work Nutritional Counselling Speech & Language Pathology Physiotherapy Occupational Therapy Medical supplies & Equipment

6 Placement Services CCACs manage all applications for long-term care homes in Ontario The Care Coordinator will: Explain options Counsel client & family on the process of entry into long-term care home Assist in making a choice to a long-term care home, respite care or convalescent care (Short stay) Help with the application process Manage wait lists for long-term care placement Authorize admission to long-term care homes Requesting approval from long-term care home for admission

7 Information and Referral We provide information about CCAC services and linkages to other community health and social services: Adult Day Programs Affordable housing alternatives Community Agencies – CNIB, CHS, Alzheimer’s Society Community Health Centres Friendly Visiting Programs Funding sources Meals-on-Wheels Tele-health Ontario Transportation Used Equipment

8 8 Health Care Connect Program Overview

9 9 Background Health Care Connect Program (HCC) was launched in February 2009 by the Ministry of Health and Long Term Care (MOHLTC) as a deliverable in the “Family Health Care for All Strategy” Provincial Strategy – Program is run through Community Care Access Centres. Each Local Health Integration Network (LHIN) has Care Connectors assigned to refer unattached patients to Family Physicians and Nurse Practitioners (as primary care providers) A Voluntary-based Program. Participation is not a guarantee of access and patients are encouraged to continue their own efforts to find a physician while waiting to be referred Not necessarily CCAC clients, but people who live in the local LHIN Patient Registration Eligibility Criteria: Not enrolled with a Primary Care Provider Valid Health Card Number

10 How Does it Work? Unattached patients or their Substitute Decision Maker (SDM) can call to register for the program (Monday-Friday, 9 am-5pm) over 120 languages available Registration also available online 24hrs/day via Ministry’s secured site at available in English and French Registrant's information is entered in a secured database. Registrants answer a self-reported health information questionnaire Registrants on the database are then prioritized based on health care needs The Health Care Connect system intakes patient registration information and prioritizes patients through a scoring methodology

11 CCAC Care Connector Role 14 CCACs each have at least 2 Care Connectors locally supporting the HCC Program by referring unattached patients to accepting physicians/providers The local CCAC Care Connectors play a key role in linking patients to Primary Health Care They develop working relationships with primary care practitioners Increase public awareness of the HCC Program Link unattached patients to appropriate resources within the community, including: System Navigation Information & Referral CCAC Services

12 Questions/Comments