JCP ASSOCIATE TUTORIAL JC Penney WCSO Tutorial Presented by Levolor*Kirsch

JCP ASSOCIATE TUTORIAL Training Objectives Placing an Order –Product Configuration –Advanced Options –Preparing Customer Info –Review and Place Order

JCP ASSOCIATE TUTORIAL Getting Started Log in to Computer –Associate must log on to computer system with their username and password –The system will log out after a period of non-use

JCP ASSOCIATE TUTORIAL Placing an Order Step 1- Click on “Home” tab Step 2- Click on Product category

JCP ASSOCIATE TUTORIAL Placing an Order Step 3- Choose your Vendor

JCP ASSOCIATE TUTORIAL Placing an Order Step 4- Choose your Specific Product Enter customer’s desired product specifications and click configure –Specify fabric type and quantity of shades Kirsch Cellular Products Kirsch Cellular Lot Numbers Quantity of shades desired Product Lead Time Configure to continue to next screen Kirsch Cellular Product Description

JCP ASSOCIATE TUTORIAL Kirsch Product Type Placing an Order Step 6- Configure Your Product- Standard options Enter Width to nearest 1/8” Enter Shade Height to Nearest 1/8” Shade Color Mounting option inside or outside Desired Control Positions Headrail type Warning Section: If additional info is needed, there will be a red x here noting the error

JCP ASSOCIATE TUTORIAL Placing an Order Step 6- Configure Your Product- Standard options (cont) Shade color with color number and picture of swatch Adjacent room description Multiple Blinds per headrail option Enter room that shade will be placed in to ID it from other shades in order If there are no errors in order, this box will display no errors and you may move to next step Control Positions

JCP ASSOCIATE TUTORIAL Placing an Order Step 7- Configure Your Product- Advanced options – If you do not find a particular option on the standard orders screen, check the advanced options tab to find additional upgrades Butting a blind configuration Current Price of Shade (before sale discounts) Bottomrail handle option Side by side blind option This is where you would order a skylight pole Click on Advanced Options tab for additional options

JCP ASSOCIATE TUTORIAL Placing an Order Step 8- Prepare Order Review order content and ensure the following are correct: –Style, color, width/length, mount, controls, options, and quantity Regular Retail Price Sale Price Total Order Price

JCP ASSOCIATE TUTORIAL Placing an Order Step 9- Prepare Customer Info, Place order Enter customer shipping information Choose whether to ship to store or customer address

JCP ASSOCIATE TUTORIAL Placing an Order After the order is submitted, the customer receives a print out and there is a 72 hour window in which the customer can change their order. After the 72 hours, the order is final and no further changes can be made. And Finally…..