Orrow Telecom – Retailer SMS Keyword User Manual

Index Glossary Keyword and it’s usage How to use keywords Do’s Don’ts Common Problems - During Keyword Usage Important Instructions Customer Care Thank you

Glossary  On click at AG – Agent (Retailer) MPIN - Mobile PIN (Personal Identification Number)

Keyword and it’s usage Retailer

Keyword and it’s usage Other Important Keywords – Retailer Recharge Keywords – Retailer RM is the keyword to initiate Mobile Recharge Process. RD is the keyword to initiate DTH Recharge Process. RDC is the keyword to initiate Data Card Recharge Process. Other Important Keywords – Retailer TXNC is the keyword to get status of last 3 transactions initiated through SMS process. BALC is the keyword to get current available balance of his/ her account. GETMPINC is the keyword to get forgotten MPIN (Mobile PIN) through his/ her registered mobile number CHMPINC is the keyword to change old MPIN (Mobile PIN) with desired new one.

How to use keywords? Retailer

Mobile Operator Name & Code Mobile Operator Name & Code Mobile Recharge Process – Through SMS Format – RM Keyword – Mobile Recharge RM<Space>Operator Code<Space>Mobile Number<Space>Recharge Amount<Space>MPIN RM is Keyword for Mobile Recharge. Operator Code is as per following Table. Enter Mobile Number which you want to recharge. Fill Recharge Amount, for which you want to recharge above number. MPIN is your mobile transaction Password, need to be used for every transaction. This <Space> need not to be written, just insert space between 2 parameter from your keypad. Mobile Operator Name & Code Name Code Circles Aircel AC All Circle Airtel ART BSNL - Top Up BS BSNL - Validity BSV Docomo – Special TDS Docomo – Top Up TD Idea ID Loop (BPL) LP Mumbai MTNL – Top Up MMT MTNL – Validity MMV STEL ST Mobile Operator Name & Code Name Code Circles MTS MT All Circle Reliance – CDMA RC Reliance – GSM RG Tata Indicom TI Uninor – Special UNS Uninor – Top Up UN Virgin – CDMA VC Virgin – GSM VG Vodafone VF Videocon Special VCS Videocon Top Up VCT

Mobile Recharge Process – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If a Vodafone Mobile “9873333333” is to be recharged for “Rs. 10” then do following: RM VF 9873333333 15 123456 9582943010 TID-17223454353435, Mobile Number 9873333333 is successfully recharged for Rs. 10. Your current balance is 983. Delete SMS containing MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

DTH Operator Name & Code DTH Recharge Process – Through SMS Format – RD Keyword – DTH Recharge RD<Space>Operator Code<Space>DTH Account Number<Space>Recharge Amount<Space>MPIN RD is Keyword for DTH Recharge. Operator Code is as per following Table. Enter DTH Account Number which you want to recharge. Fill Recharge Amount, for which you want to recharge above number. MPIN is your mobile transaction Password, need to be used for every transaction. This <Space> need not to be written, just insert space between 2 parameter from your keypad. DTH Operator Name & Code Name Code Circles RELIANCE BIG TV BT All Circle TATA SKY TS DISH TV DT SUN TV SD VIDEOCON D2H VC AIRTEL DTH ARD

DTH Recharge Process – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If a Tata Sky DTH “9898989898” is to be recharged for “Rs. 100” then do following: RD TS 9898989898 100 123456 9582943010 TID-17223454353435, DTH customer ID 9898989898 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Data Card Operator Name & Code Data Card Recharge Process – Through SMS Format – RDC Keyword – Data Card Recharge RDC<Space>Operator Code<Space>Data Card Number<Space>Recharge Amount<Space>MPIN RDC is Keyword for Data Card Recharge. Operator Code is as per following Table. Enter Data Card Number which you want to recharge. Fill Recharge Amount, for which you want to recharge above number. MPIN is your mobile transaction Password, need to be used for every transaction. This <Space> need not to be written, just insert space between 2 parameter from your keypad. Data Card Operator Name & Code MTS Mblaze MBZ All Circle MTS Mbrowse MBR Reliance Netconnect RNC Tata Photon Whiz PWZ Tata Photon+ PHP

Data Card Recharge Process – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If a Tata Photon+ Data Card “9211111111” is to be recharged for “Rs. 100” then do following: RDC PHP 9211111111 100 123456 9582943010 TID-17223454353435 for Data Card customer ID 9211111111 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Check Transaction Status – Through SMS Format – TXNC Keyword TXNC TXNC is Keyword to get last three transactions status/ detail through SMS.

Check Transaction Status – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If user wants to check his last three transactions details by typing as following: TXNC 9582943010 Your 3 successful transactions are: 1) 15/05 DR D 1111111111 12.00 Rs.1000.75, 2) 15/06 DR D 1111111111 13.00 Rs. Rs.990.75, 3) 15/07 DR D 1234543456 240.00 Rs.865.75 Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Check Current Balance – Through SMS Format – BALC Keyword BALC<Space>MPIN BALC is Keyword to check current balance of mobile franchisee’s account. MPIN is your mobile transaction Password, need to be used for every transaction. This <Space> need not to be written, just insert space between 2 parameter from your keypad.

Check Current Balance – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If agent wants to check current balance of his account type as following: BALC 123456 9582943010 Dear Pawan, your Agent ID 120580 has Rs. 40,000 as effective balance. Delete SMS having MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Get MPIN – Through SMS GETMPINC Format – GETMPINC Keyword GETMPINC GETMPINC is Keyword to get MPIN of retailer by his registered mobile number.

Get MPIN – Through SMS 9582943010 GETMPINC Example Case: Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If agent wants to get his MPIN he has to send following message: GETMPINC 9582943010 Dear Agent, Please find your MPIN 123456 corresponding to your Agent ID AG000123. Your available balance is Rs. 799.80. Delete SMS having MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Change MPIN – Through SMS Format – CHMPINC Keyword CHMPINC<Space>Old MPIN<Space>New MPIN<Space>New MPIN CHMPINC is Keyword to change MPIN of retailer by his registered mobile number. Old MPIN is the old MPIN of agent that he wants to change. New MPIN is the new MPIN agent has chosen. New MPIN is typing the new MPIN of agent again. This <Space> need not to be written, just insert space between 2 parameter from your keypad.

Change MPIN – Through SMS Send Request on Server Number Type Request Format as “Send” to send the SMS Example Case: If agent wants to change his MPIN he has to send following message: CHMPINC 654321 123456 123456 9582943010 Dear Pawan, you have successfully changed MPIN corresponding to your Agent ID AG120580 and your available balance is Rs. 20,000.00. Delete SMS having MPIN. Company Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

Do’s Retailer

Do’s Please use your Registered Mobile Number only. Recharge Mobile/ DTH/ Data Card for Minimum Rs. 20 and Maximum Rs. 5,000.

Don'ts Retailer

Don'ts Don’t use any keyword until you are registered. Don’t do recharge transaction for denomination less than Rs.20 and more than Rs. 5,000 for Mobile/ DTH/ Data Card Don’t send multi/ duplicate SMS in one go. Every time your money will be deducted. Don’t send recharge request with same mobile and same denominations till you got response to previous request. Wait for 15 min for transactions if response is not received for previous transaction.

Common Problems During Keyword Usage Retailer

Common Problems – During Keyword Usage Delay in Recharge: Normally mobile gets recharge in seconds only, but in some chances it may be delayed due to several reasons such as Operator Connectivity, Technical Updating, etc. In such cases confirm status may take 24 to 48 hours. In case your transaction is not successful, company will reverse your balance upon confirmation from operator. Wrong Recharge: In case you have recharged any wrong number, and it has success full status so it cannot be reversed, so we suggest you to fill required information carefully i.e. Mobile Number and Amount. Received Less Money: Some time complaints comes, customer got less money in his mobile after recharge; actually it is all depend upon operator plans only and Company has no role in this. Wrong SMS Format: Some time complaints come about wrong format, this is actually because either you entered extra spaces or entered the parameter in wrong sequence, so use format sent in SMS notification or refer manual for instruction to avoid such problems. Success SMS not Received: In this case user can contact to our CC Team, they will resolve it as earliest as possible.

Important Instructions Retailer

Important Instructions Please try to report your suspected recharge transaction for which customer didn’t get any balance within 24 hours of transaction time.

Thank you Orrow Telecom