QTC (A Lockheed Martin Company) Proprietary Information Serving America’s Heroes Oklahoma Joint Service Officer Training Seminar November 14, 2014

QTC (A Lockheed Martin Company) Proprietary Information Introductions  Bill Wilson – Military Services Account Manager – Overview of VBA and VHA Contracts  Rocio Van Der Aa – Associate Director of Operations – Overview of Operational Process  Bessie Green – Director of Quality – Overview of Quality Process

QTC (A Lockheed Martin Company) Proprietary Information  QTC VBA Contract Overview – 5 Year Contract – thru December 2015 – Services 10 VAROs – Service 77 military installations nationwide IDES BDD & Quick Start – Referrals come to QTC from VARO – Unlimited number of Veterans/Service members served – Statewide capability – not limited by zipcode – Performance metrics  QTC VHA DEM Contract Overview – Receive referrals from Muskogee and Oklahoma City VAMCs – Referrals come to QTC from VAMCs – Completed reports returned to VAMCs – VAMCs send to VARO Overview of VBA and VHA Contracts

QTC (A Lockheed Martin Company) Proprietary Information QTC Operational Process Overview  Referral Received from VA  Obtain Medical Records from VBMS  Schedule patient appointment(s)  Veteran/Service member attends appointments  Completed Exam Report(s) received from Provider(s)  Reports go through QA Review  Completed packet of reports returned to VA (not released individually)

QTC (A Lockheed Martin Company) Proprietary Information QTC Quality Process Overview QA Review Process Provider Audits to ensure compliance (Newly released providers and special provider audits) Quality Team Review of Reports Delivered with Feedback to Teams Ensure Compliance with Disability Benefits Questionnaire (DBQs) Requirements Training of Staff and Providers on new VA guidelines and impact on examinations Complaint investigation and resolution process

QTC (A Lockheed Martin Company) Proprietary Information Serving America’s Heroes Questions?