-To insert a Zurich picture click on the "camera"-icon in the Zurich CI toolbar and follow the instructions. -To insert a picture from your personal files, click on the "Insert Picture from File" icon here on the right. Please make sure that this picture follows the Zurich core elements available on the "book"-icon in the Zurich CI toolbar. -To keep this neutral background, just leave it as it is. Note: this message will not be displayed in the presentation mode. Claims Apprentice Program 2015 Zurich Insurance (Hong Kong)

© Zurich Insurance Company Ltd Vision Statement Claims Apprentice Program The Claims Apprentice Program aims to hire talented and highly motivated undergraduates to develop them into well- rounded claims professionals and potential future leaders within the Zurich Claims organization. 2

© Zurich Insurance Company Ltd Overview Claims Apprentice Program  Begins in July 2015  Lasts for a maximum of 12 months  Includes 5 to 8 participants  Is focusing on top graduates  Includes structured on-the-job training  Provides intensive classroom training 3

© Zurich Insurance Company Ltd Career Outlook Apprentice Claims Apprentice Program Transition to permanent role after successful completion of Apprentice Program 9 – 12 month program depending on individual’s performance and job openings 4

© Zurich Insurance Company Ltd Career Outlook Claims Claims Apprentice Program - Liability Property Workers Injury Motor Sub-Function CLAIMS Function Claims Jobs Claims Technical Support Assistant Claims Service Support Specialist Claims Technical Training Specialists Claims Call Center / FNOL employees Claims Handler Claims Assessor (includes Adjuster, Inspector,…) Claims Recovery Handler Claims Medical Experts Claims Fraud / SIU Specialists Claims Vendor Mgmt Claims Performance Mgmt Specialist Claims Quality Assurance Specialist Claims Operations Manager Claims Business Process Offshore Claims Customer Relationship Specialist Claims Legal Chief Claims Officer General Claims Management Sub-Family Claims Administration Claims HandlingClaims Services Claims General Management Multi-Line Specialties 5

© Zurich Insurance Company Ltd Career Outlook Claims Handler Claims Apprentice Program Claims Handler 1 and 2 Administration Call Center Customer Management Claims Handler 3 Experience in Line of Business People Management Claims Handler 4 Large / Complex Claims International Claims Zurich Leadership Competencies Coverage Evaluation Claims Investigation Assessment / Escalation / Reserving Negotiation and Settlement Litigation Management Training & Skills Experience Requirement 6

© Zurich Insurance Company Ltd Claims Handler Solicitor Registered Physio- therapist Chartered Loss Adjuster Investigator Occupational Safety & Health Registered Nurse Other Expertise Required in Claims Department Claims Apprentice Program - Provide legal support - Provide initial medical screening - Evaluate occupational safety & health at the insured’s workplace - Investigate potential fraudulent factors - Loss evaluation and provide fair proposal - Maintain medical follow- up 7

© Zurich Insurance Company Ltd Successful Program Participants 2014/2015 Claims Apprentice Program  Their view in the first week of the program 8

© Zurich Insurance Company Ltd Candidate Qualifications Claims Apprentice Program Undergraduate degree with major in insurance and risk management stream or related studies Minimum GPA of 3.0 High learning agility and analytical aptitude Excellent interpersonal and communications skills Proficient in English Openness to work abroad Legally eligible to work in the HK SAR Involvement in extracurricular activities Completed corporate internships 9

© Zurich Insurance Company Ltd Global Recruitment Management System How to Apply at Zurich  Visit:  Submit your application through Global Recruitment Management System 10

© Zurich Insurance Company Ltd Global Recruitment Management System How to Apply at Zurich  Search for job by Basic Search / Advanced Search / Jobs Matching My Profile / All Jobs  Click on the blue job title of your preferred opening to read the job details Click here to apply 11

© Zurich Insurance Company Ltd InformationBasic Profile Work Experience EducationDocumentsSummary Please check the Summary and click “Submit” to confirm your job application Global Recruitment Management System How to Apply at Zurich  You will go through 6 steps to review / update your GRMS profile  “Save and Continue” to go to next step Please indicate how you’ve heard about this job 12

© Zurich Insurance Company Ltd Global Recruitment Management System How to Apply at Zurich  You will see this page when you have completed your job application Click here to see all relevant details related to your draft and completed submission Click here to view all jobs Click here to view only jobs who are matching your profile 13

© Zurich Insurance Company Ltd Thank you Zurich Insurance (Hong Kong) zurich.com.hk 14