Learning Partner program requirements Worldwide Learning Partner Organization August 2014

Cisco Confidential 2 © Cisco and/or its affiliates. All rights reserved. Requirements and Policies The information included in the document is a summary of the Learning Partner program requirements. Please review all information found on the Cisco Learning Partner website for a complete listing of all requirements and policies for the Learning Partner Program.Cisco Learning Partner

Cisco Confidential 3 © Cisco and/or its affiliates. All rights reserved. Overview The Learning Partner level requirements include: Location and Delivery Learning Services Personnel General

Cisco Confidential 4 © Cisco and/or its affiliates. All rights reserved. General Requirements Meet all program requirements, including staff, metrics and Certified Cisco Systems Instructors (CCSI) Cease all unauthorized Cisco training Follow Cisco's branding guideline in their web sites and marketing assets Maintain their information in Partner Self Service (PSS) and the Learning Partner Management System (LPMS)* with up-to-date company profile, required staff, and CCSI informationPartner Self Service (PSS)Learning Partner Management System (LPMS) Learning Partners must: * Learning Partner Management System (LPMS) is the data repository which houses all information relevant to a Learning Partner and its resources and personnel.Learning Partner Management System (LPMS)

Cisco Confidential 5 © Cisco and/or its affiliates. All rights reserved. Personnel All required personnel must: Be full-time staff or individuals contracted exclusively to act as contractors on behalf of the partner. Reside in the Authorized Delivery Area* where the partner's executed agreement is valid. Cisco requires proof of contract for the program year for all full-time contractors. All personnel required to meet program requirements must be entered and properly maintained in Partner Self Service (PSS) under the Learning Partner and the Learning Partner Management System (LPMS). *Authorized Delivery Area means the geographic area(s) a Learning Partner is authorized by Cisco to offer and deliver Authorized Training Courses (i.e. Cisco Standard Courses or Cisco Derived Courses).

Cisco Confidential 6 © Cisco and/or its affiliates. All rights reserved. Certified Cisco Systems Instructors (CCSI) Learning Partners must deliver all Authorized Training Courses using a CCSI qualified to teach the specific course. A CCSI (Certified Cisco Systems Instructor) is an individual who has been certified by Cisco as an instructor, remains in good standing and is currently sponsored by a Cisco Learning Partner in good standing. The number of CCSIs and the certifications they will need to hold are detailed in the Personnel table. The Learning Program Website also maintains current CCSI program details. The personnel requirements for the Learning Partner level depend upon the courses to be offered. Personnel in different job roles are required and details on the roles are available in the Job Roles Overview section.

Cisco Confidential 7 © Cisco and/or its affiliates. All rights reserved.

Cisco Confidential 8 © Cisco and/or its affiliates. All rights reserved. Personnel The individual responsible for the day-to-day support of a particular customer's account with a business, and who serves as the primary point of contact between the customer and the Learning Partner for all Cisco Training needs. Account Manager Learning Partner must have at least one individual assigned as the point-of-contact for Learning Partner Program related management. Cisco Engagement Manager The individual responsible for all labs (onsite and remote) used for Cisco courses. Lab Manager Means an individual who has been certified as a CCSI, remains in good standing, and is currently sponsored by a Learning Partner in good standing. Instructor As a reminder, while the Learning Partner is approved for all courses, they are limited to the course offerings that can be delivered through a CCSI who is certified to teach the specific course. A Learning Partner may use its own CCSIs or contract CCSIs from other Learning Partners.

Cisco Confidential 9 © Cisco and/or its affiliates. All rights reserved. Learning Services The Learning Partner must provide certain Learning Services as, for example, evaluations, active website, and online registration. Some Learning Services will be mandatory and others will be elective. Learning Partners may create any service under the terms of the agreement or as a result of a cooperative agreement with another partner or a third party. Any other partner or third party must meet the requirements that Cisco specifies, in its sole discretion, for delivering learning services.

Cisco Confidential 10 © Cisco and/or its affiliates. All rights reserved. Learning Services The Learning Partner must offer a minimum of 5 Learning Services. The table below lists the mandatory services.

Cisco Confidential 11 © Cisco and/or its affiliates. All rights reserved. Mandatory Learning Services Overview Submit student evaluations of all training courses using the Metrics that Matter (MTM) evaluation system within 10 working days after the course completion.Metrics that Matter (MTM) Have a quarterly participation response rate for student evaluations in MTM of fifty- percent (50%) or better. Post Course Evaluations Customers must be able to register for a training offering via the partner's website using Web-based forms or . Online Registration Customers must be able to view the full range of services that the Learning Partner offers through its website. This site should: Include up-to-date scheduling, information about how to achieve Cisco Career Certifications, and descriptions of all the training courses that the Learning Partner offers Be well designed and interactive Active Website

Cisco Confidential 12 © Cisco and/or its affiliates. All rights reserved. Elective Learning Services Overview Maintain a formal documented course development process based on instructional systems development models Provide three examples of finished works completed in the last 12 months using this development process Maintain records for the quality assurance process Curriculum Development and Enhancement Learning Partner must provide customers the ability to pay for training online, using any of the payment methods that the partner accepts. This system should have online transaction confirmation capability. E-commerce Capability Provide consultancy services such as: E-learning infrastructure hardware and software Learning management systems Customized content Learning maps Collaborative tools Design Implementation E-learning Consulting Services Based on the need to assign lab exercises to students, Learning Partners may choose to provide either onsite physical lab equipment, remote lab equipment, or virtual /simulated tools. Remote labs must be at least equal to the functionality of onsite physical labs. Virtual or simulated tools must mirror the capabilities of physical lab equipment without actually accessing the real hardware or software. Remote Physical labs/ On-Site labs/ Virtual or Simulated Labs Subject matter experts on the technical content of the course Instructors for educational support before, during, or after the training course This access should occur via the Internet, using a recognized instant messaging, , or learning management system support tool. Access should also include a response time of 24 hours or less, and/or, ideally, a live chat feature. Online Mentoring

Cisco Confidential 13 © Cisco and/or its affiliates. All rights reserved. Elective Learning Services Overview Learning Partners provide personalized curriculum maps to students. Personal Curriculum Tracking Learning Partners must present a series of assessment questions to customers either before the class to determine the exact learning requirements or after the class to determine customer knowledge gained from the training. Pre- and Post-Class Assessments Learning Partners must demonstrate a proven, repeatable, documented process for analyzing customer training needs and have evidence of its use available to Cisco upon request. Training Needs Analysis Learning Partners delivering instructor-led offerings online use a simulated or virtual classroom environment for students to attend the sessions. CCSIs deliver the content and a team of subject matter experts coach or support students during the delivery. With this method, the class size can exceed that of a typical physical classroom. Virtual or Simulated Classrooms Learning Partners must obtain authorization from at least one of Cisco's approved testing vendors (currently Pearson VUE, and possibly other vendors in the future). VUE Testing

Cisco Confidential 14 © Cisco and/or its affiliates. All rights reserved. Location and Delivery Business Location Learning Partners must maintain a physical, non-residential office where customer- facing meetings will be conducted, and where day-to-day business operations occur. Authorized Training Course Delivery The following validates a Learning Partner's ability to deliver the required courses: Dedicated certified instructor for a specified course for the program year: Learning Partners must have a dedicated contract covering the program year with any instructors who are contractors. Proven access to company-owned lab equipment or documented access to Cisco or remote lab learning partner equipment: Partners must establish and maintain ownership or access for the program year.

Cisco Confidential 15 © Cisco and/or its affiliates. All rights reserved. Requirements and Policies For any questions regarding the LP requirements, contact your ESD or Business Development Manager. You can also create a case at Customer Service Central (Options: General Inquiry/Tools Application -> Channels Tool Support)Customer Service Central

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