Atos Healthcare™ is a trading name of Atos Origin IT Services UK Limited. Atos Healthcare™ – a trademark of the Atos Origin Group. © Atos Origin IT Services.

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Presentation transcript:

Atos Healthcare™ is a trading name of Atos Origin IT Services UK Limited. Atos Healthcare™ – a trademark of the Atos Origin Group. © Atos Origin IT Services UK Limited. Private for the client. This report or any part of it, may not be copied, circulated, quoted without prior written approval from Atos Healthcare or the client. Personal Independence Payment Update Phil Seth – Atos Healthcare

2 DWP Register Claim DWP Award Decision Evaluation Assessment Report Paper-based review Consultation Reviewing, listening, improving, supporting customers Delivering PIP assessments on behalf of DWP How We Deliver Our Service

3  Fully qualified health professionals  Specific training in PIP benefit criteria  Direct work experience in the community  Supported by Mental Function Champions  100% audit until approved  Frequent audit post approval and regular training updates Our PeopleThe Consultation  Contract covers ca 70% of the UK  Blend of internal staff & supplier partners  Face to face consultation only where needed – increasing numbers of PBR  Home consultations where appropriate  Consultation centres in local communities  Appropriate consultation environment, transparent, carers/family welcome

4 Early Service Feedback  ~ 900 heath professionals trained to carry out assessments  Customer satisfaction very good  Feedback on the consultation environment is generally positive  New consultation centres on line given improving knowledge of local needs  Special Rules cases being cleared within 48 hours What’s working wellWhere Improvements are needed  Consultations taking longer than originally anticipated  More people were to be seen face to than originally anticipated  Currently huge delays across whole process  We are recruiting /engaging more practitioners to increase capacity

5 Supporting Customers  Informative customer website  Regular blog with news and information  You Tube channel with accessible videos and graphics  More work being done on communicating latest position on waiting times  Joint presentations with DWP Partnership Managers to local areas CommunicatingListening and Improving  Engagement with Disability Representative Groups  Access to training, joint working on Condition Insight Reports, feedback on letter, advice on customer info etc.  Regular view of Customer Feedback with action planning  Constituency Support/Feedback Line