Conducting a Sample Analysis Impact of Discharge Phone Calls on Patient Satisfaction.

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Presentation transcript:

Conducting a Sample Analysis Impact of Discharge Phone Calls on Patient Satisfaction

Sample Analysis – Impact of Discharge Phone Calls

3 Point Movement in Mean Score = 30 Percentile Movement in Benchmark Press Ganey Associates (Australia) Inpatient Benchmark Distribution (Public Benchmark)

Conducting a Sample Analysis Impact of Communicating Delays on Waiting Time Satisfaction

Impact of Communicating Delays on Waiting Time Satisfaction