(C) 2007 by Prentice Hall4-1 Managing Diversity Chapter 4

(C) 2007 by Prentice Hall4-2 Chapter 4 Overview Link affirmative action programs to employee diversity programs for supportLink affirmative action programs to employee diversity programs for support Identify forces that contribute to successful management of diversityIdentify forces that contribute to successful management of diversity Reduce conflict among employees with regard to culture and misunderstandingsReduce conflict among employees with regard to culture and misunderstandings Develop policies targeting diverse employee groupsDevelop policies targeting diverse employee groups Implement HR systems that assist the firm in successfully managing diversityImplement HR systems that assist the firm in successfully managing diversity

(C) 2007 by Prentice Hall4-3 Diversity – Human characteristics that make people different from one another.Diversity – Human characteristics that make people different from one another. Why manage employee diversity?Why manage employee diversity? What Is Diversity?

(C) 2007 by Prentice Hall4-4 Affirmative Action vs. Managing Employee Diversity Demographic Trends Diversity as an Asset Marketing Concerns What Is Diversity?

(C) 2007 by Prentice Hall4-5 The Global Workplace

(C) 2007 by Prentice Hall4-6 Challenges in Managing Employee Diversity Valuing Employee DiversityValuing Employee Diversity Individual vs. Group FairnessIndividual vs. Group Fairness –Universal and Cultural Relativity

(C) 2007 by Prentice Hall4-7 Resistance to changeResistance to change Group cohesiveness and interpersonal conflictGroup cohesiveness and interpersonal conflict Segmented communication networksSegmented communication networks ResentmentResentment BacklashBacklash RetentionRetention Competition for opportunitiesCompetition for opportunities Challenges in Managing Employee Diversity - continued

(C) 2007 by Prentice Hall4-8 African AmericansAfrican Americans Asian AmericansAsian Americans People with disabilitiesPeople with disabilities The foreign bornThe foreign born HomosexualsHomosexuals Latinos (Hispanic Americans)Latinos (Hispanic Americans) Older workersOlder workers WomenWomen Diversity in Organizations

(C) 2007 by Prentice Hall4-9 WomenWomen – Biological constraints & social roles – A male-dominated corporate culture – Exclusionary networks – Sexual harassment Diversity in Organizations - continued

(C) 2007 by Prentice Hall4-10 Women Are Moving into Fields Previously the Province of Men –Women Are Moving into Fields Previously the Province of Men – Manager’s Notebook 4.3 – Emerging Trends

(C) 2007 by Prentice Hall4-11 Manager’s Notebook 4.3 – Emerging Trends

(C) 2007 by Prentice Hall4-12 Improving the Management of Diversity Top management commitment to valuing diversity -

(C) 2007 by Prentice Hall4-13 Support groups Employee resource groups at Microsoft Accommodation of family needs Day care Alternate work patterns Diversity Training Programs

(C) 2007 by Prentice Hall4-14 Senior mentoring programsSenior mentoring programs ApprenticeshipsApprenticeships Technology and diversityTechnology and diversity Communication standardsCommunication standards Organized activitiesOrganized activities Diversity auditsDiversity audits Management responsibility and accountabilityManagement responsibility and accountability Diversity Training Programs - continued

(C) 2007 by Prentice Hall4-15 A Question of Ethics To what extent should employers be responsible for the appropriate care of their employees’ children?To what extent should employers be responsible for the appropriate care of their employees’ children?

(C) 2007 by Prentice Hall4-16 Avoiding the appearance of “white male bashing”Avoiding the appearance of “white male bashing” Avoiding the promotion of stereotypesAvoiding the promotion of stereotypes –Cultural determinism – The idea that one can successfully infer an individual’s motivations, interests, values, and behavioral traits based on that individual’s group membership. Some Warnings…

(C) 2007 by Prentice Hall4-17 What is diversity?What is diversity? Challenges in managing employee diversityChallenges in managing employee diversity Diversity in organizationsDiversity in organizations Improving the management of diversityImproving the management of diversity Some warningsSome warnings Summary and Conclusions