BTEC Business Level 3 Unit 4 Assignment 5 P7

Audiences There are a range of factors to consider when identifying the audience for business communication; Age and Attention span Gender and Ethnicity Special Needs and Accessibility Reading Ability Legibility Interest Distraction Avoidance Business/ related Experience

Methods of Communication Written Letter Memo Fax Invoice Flow charts Email Publicity material SMS Screen based WWW Non Written Telephone Call Video Conferencing

Use of Technology Computers Touch Screens Digital Broadcasting DVD Mobile Phones Internet and Wireless

Communication Skills required To effectively communicate the information a business has it must ensure it uses the appropriate communication skills for the appropriate task and audience; Formal or Informal? Verbal or Non Verbal? Listening Skills Understanding Seeking Clarification Eye Contact Facial Expressions Body Language Presentation Skills

P7- Outline Electronic and Non Electronic Sources of Information Produce a table to show the electronic and non electronic sources of information that your chosen business uses. You MUST include the audience, purpose and examples. Communication method Electronic/ Non Electronic Purpose Intended audience