Analyzing a problem by identifying causes and effects.

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Presentation transcript:

Analyzing a problem by identifying causes and effects. CAUSE & EFFECT Analyzing a problem by identifying causes and effects.

Definitions EFFECT – WHAT’S HAPPENING Something we observe Generally, a problem of some type

CAUSE – WHY IT’S HAPPENING Possible reasons for a problem

EXAMPLES Give me an example of a problem? The problem is the usually the effect. The key is to find the causes. Read Holden’s Restaurant.

People Procedures Environment Materials Equipment

Poor Service Smells Bad Not Well Paid Wouldn’t let cook Buy food People Procedures Environment Poor Service Smells Bad Not Well Paid Wouldn’t let cook Buy food Seating Procedures Losing Customers Cheap Food Poor Cooking Equipment Materials Equipment

Homework Assignment Analyze some problem you have experienced. Write a description of the problem, but don’t use any real names of people or organizations. Then develop a fishbone diagram for this situation.