Employee Attitudes and Their Effects

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Presentation transcript:

Employee Attitudes and Their Effects Chapter 9 Employee Attitudes and Their Effects

THE NATURE OF EMPLOYEE ATTITUDES • Positive affectivity - Optimistic - Upbeat - Cheerful - Courteous • Negative affectivity - Pessimistic - Downbeat - Irritable - Abrasive

THE NATURE OF EMPLOYEE ATTITUDES • Job Satisfaction • Elements • Job satisfaction • Behavioral intentions • Individual Focus • Morale • Overall or Multidimensional • Stability of Job Satisfaction • Environmental Impact • Spillover effect • Importance • Level of Job Satisfaction

THE NATURE OF EMPLOYEE ATTITUDES • Job Involvement - • Degree Organizational Commitment - Loyalty Work Moods - Changeable

EFFECTS OF EMPLOYEE ATTITUDES • Psychological withdrawal • Physical withdrawal Employee Performance • Performance-satisfaction-effort loop Turnover

EFFECTS OF EMPLOYEE ATTITUDES Figure 9-3 Relationship of job satisfaction to turnover and absences

EFFECTS OF EMPLOYEE ATTITUDES • Absences and Tardiness • Theft Violence Other Effects • Organizational citizenship behaviors

STUDYING JOB SATISFACTION • Job satisfaction survey • Benefits of Job Satisfaction Studies • Monitoring Attitudes • Additional Benefits Ideal Survey Conditions - Top management supports - Employees involved in planning - A clear objective exists - Study design & administration is sound - Management takes follow-up action - Communicate results and action plans to employees Use of Existing Job Satisfaction Information

STUDYING JOB SATISFACTION Figure 9-5 Examples of job satisfaction– related information frequently available in organizations

SURVEY DESIGN AND FOLLOW-UP • Types of Survey Questions • Closed-End Questions • Open-End Questions Critical Issues • Reliability • Validity • Social desirability bias

SURVEY DESIGN AND FOLLOW-UP • Using Survey Information • Communicating the Results • Comparative Data • Employee Comments • Committee Work Follow-Up • Feedback to Employees CHANGING EMPLOYEE ATTITUDES

? Questions