Md.Shadan Zeb Khan Senior Divisional Security Commissioner/RPF Haj: Logistic Issues Md.Shadan Zeb Khan Senior Divisional Security Commissioner/RPF

Ai naam-e-Tu k behtreen sar aghaaz Bee naam-e-Tu naama kai kunam baaz

Phases in Haj Haj logistics can be best managed if we plan properly for all the four phases: PRE-DEPARTURE(from embarkation points in India) ARRIVAL PHASE CORE HAJ PHASE DEPARTURE PHASE Madina/Makkah movement

Before Departure from India Take a Haj umrah guide book, a Dua book,etc along Ensure Name on baggage by permanent marker,photo also and one print out of name n address with cover no inside baggage also Medicines from India for those on medication Charger,multiplugs,NO VALUABLE IN CHECK-IN BAGGAGE MAKE THREE COPIES OF PASSPORT-SCAN,keep one in India Ticket+Passport+Money, essential medicines in handbag,check before boarding Pay attention to periodic announcements,advisories and notices during travel n while in hotel/buildings

Before Departure from India-2 Educate about DOs n DONTs for airlines-liquid, food….. Note gate number of entry before entering the Haram Caution pilgrims about Pick pocketers, mutated beggars, Familiarization with different facilities and places related to rituals Instructions about noting of Tent number,street number,pole number ,etc. Educate about lost baggage cases

Before Departure from India-3 Correct information regarding distance of buildings from the Haram in Makkah and Azizia be given to pilgrims Elevation issues in Makkah Limitations of lifts in the buildings Toilet and kitchen on sharing basis No strict segregation of males and females in buildings(mahram-ghair mahram)

Before Departure from India-4 2 to 13 bedded rooms in buildings Availability of wheel chairs Educate pilgrims about Maktabs and Moallims Problem of space in Mina and food related issues in Mashaer area 1.5 lakh soldiers, volunteers by Saudi authorities Desks in IHPO Assistance centres by saudi authorities at different locations

Makkah Street on Fridays

Arrival Phase If landed at Madina and then coming to Makkah-High expectations High temp—harsh Avoid cool zamzam Deaths due to getting lost Deaths during saee Traffic hazards-accidents Haram Task Force Deaths because of chronic illness Lift hassles

A view of the Ka’aba Previous view Latest view

Arrival phase-2 Need to make pilgrims aware about Snatchings, frauds related to ATM,recharge coupons,ADAHI COUPONS Theft of cash n belongings from buildings, or during rituals Taxi fraudsters Young women taking taxi….precautions Over 3000 CCTV cameras installed. U r watched,don’t touch anything which is not yours Educate pilgrims not to over exert for umrah/other rituals and to maintain good health for Haj

Mashaer Area Orientation

CORE HAJ PHASE-Mina Movement Take adahi coupon or…… Note down Mina Control Room phone numbers Distribution of Metro tickets to pilgrims(in buildings)as per pre-anotified schedule. Pilgrims should remain present in their rooms/buildings otherwise…DON’T FORGET TO TAKE METRO TICKET(wrist band). Distribution of Mina card,etc by Moallim Keeping minimum required essentials and food items for Mashaer region stay. Mina Movement- by Road on 7th Zulhijja (post Maghrib/Isha)- pilgrims to be available in buildings (keep folding mat, etc also for Muzdalifa)

Metro ticket(RFID Bracelets) Colour coding Bracelet with locking pin

Pilgrims wearing metro ticket bracelet Pilgrims inside train Close view of bracelet

A scene of Mina Movement

In Mina Remembering street no, pole number and tent number Locating Indian haj pilgrims Office,Mina Keeping a Mina map Pilgrims to be pre-briefed about limitations at Mina camps Indian officials present in each Maktab office Assistance and information desks in Mina

Metro train Advantages Limitations Certainty of reaching in time Certainty of being in the limits of Arafat/Muzdalifa Less travel time A unique experience, for many its first-time in life Flexibility of timings Safer mode of transport Can be used for 6 days i.e for rami also No fear of getting stuck in jam or bus being out of order,etc Long ques keep pilgrims waiting for long sometimes May have to travel without proper seat Walking long distance for reaching the assigned metro station for boarding the train Locating the assigned camp is difficult…….lost pilgrims

Metro train Expanse Train view

Metro Train Metro trains services are available between Mina and Arafat. Trains start from the evening of 7th Zulhijja and continue till 13th Zulhijja. There are three metro stations in Mina: Mina-1 station is nearest to Jamarat. Pilgrims should be advised to use this station for Rami also. Mina-2 station is in the centre of Mina Mina-3 station is on the border of Muzdalifa

Mina Station

Steps in boarding the train Reaching the designated station as per colour of your ticket Standing in que outside station Using stair to reach outer part of the platform Waiting at outer platform for glass doors to open for entering the inner platform from where the train will go. Opening of the glass doors for entry on inner platform with the arrival of train All trains will not stop at your station.

On Way to metro station Waiting outside station Outside metro station

Crowd distribution at stations

On way to metro train Waiting on inner platform Boarding the train

Inside view of train Pilgrims standing Seating arrangements

A movie on Metro train

Waiting to board/travelling

Pilgrims boarding the train

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Metro train-2 On 7th and 8th Zulhijja, all trains are run from Mina to Arafat only. Total journey time between Mina and arafat is 15-20 minutes only. On 7th and 8th Zulhijja, no train will stop at Muzdalfa stations Metro train tickets are colour coded for the purpose of boarding station in Mina. Metro train tickets in the form of RFID wrist bands, are valid for all six days when the metro is run In case of loss of ticket for whatever reason, no duplicate is available, neither the ticket is sold in market At all the stations of Mina, Muzdalfa and Arafat, Indian volunteers with Indian flag or donning a cap, may be approached for help and guidance

Metro train-3 In Muzdalifa also, there are three metro stations, namely Muzdalfa-1, Muzdalfa-2 and Muzdalfa-3 Trains stop at Muzdalfa stations only 9th Zulhijja onwards Pilgrims may get down at whichever station of Muzdalfa it stops because here purpose is to stay in the night of 9th Zulhijja in Muzdalfa. Therefore, In Muzdalfa, station number is immaterial.

Metro Train-4 Arafat Movement In Arafat also, there are three metro stations viz; arafat-1, Arafat-2 & arafat-3. Trains starting from Mina-1, will generally terminate at Arafat-1 and likewise…. DON’T FORGET TO KEEP ARAFAT/MINA MAP and other essentials, before leaving the Mina camp for Arafat movement. After reaching Arafat on 8th night or 9th morning, please look for your tent on the map or Indian volunteers for help. Trains for return from Arafat on 9th Zulhijja, start from afternoon of the same day itself.

Arafat

Metro Train-5 Muzdalfa movement There is heavy rush during return from Arafat on evening of 9th Zulhijja, as most of the pilgrims want to move from Arafat to Muzdalfa during Maghrib time. Don’t panic by seeing the rush, be in groups. Waiting time at Arafat stations may be longer Pilgrims may board from any station in Arafat and should get down at any station of Muzdalfa, where it stops. DON’T FORGET TO COLLECT STONES from Muzdalfa for rami

Muzdalifah

Metro train-6 On the morning of 10th Zulhijja, pilgrims move back to Mina. Those who want to go for rami without going to their tent in Mina, should get down at Mina-1 station as its nearest from the Jamarat. Others may get down at stations which falls nearer to their tent. Metro trains are available for all the four days for Rami i.e 10th, 11th, 12th and 13th Zulhijja

Metro:Precautions Travel light: keep minimum luggage Travel in groups to help pilgrims in need specially old,women,sick,etc When in confusion or get lost, look for indian volunteers with flags/caps Follow the instructions properly Mind your step for gap between platform and the train

Jamarat

Rami Going for Rami using pedestarian street Pilgrims stoning the satan

Rami Try to go for rami in groups Don’t keep anything except stones,drinking water , umbrella while going for rami. Before entering Jamarat, pay attention to announcements IHPO deploys around 100 officials and more than 500 volunteers for guiding the lost pilgrims to their tent. They all carry National Flag with them for identity.

Health issues Besides referral saudi hospitals, two hospitals one each in Makkah and Azizia Every branch has a dispensary In Madina also, there is a hospital There are around 8-10 ambulances at the service of pilgrims round the clock Doctors and paramedics are available on call and also visit buildings where pilgrims are living

Steps to prevent Lost pilgrim cases Educate pilgrims that Sim card/phone most useful in tracking, keep it always charged and on Importance of keeping I card, wrist band, visiting card of the building/hotel always with them Familiarization with the National Flag Keeping a map of Makkah, Azizia, Madinah, Mina,etc Remaining in group, doing first umrah in group Keeping phone numbers of haj officials

Tawaf-e-Zyarat May be done on 10th/11th/12th Zulhijja Have to go and come back on foot from Mina to the Haram or may get bus/taxi Many pilgrims go to their buildings in Makkah/Azizia after the tawaf-e-zyarat and do not come to Mina for night stay. To control rush in the Haram, pilgrims are transported from Mina to Makka/Azizia in two phases: first on 12th evening and second on 13th afternoon. Bus drivers sometime play mischief and advice pilgrims to get down before reaching their buildings.

Departure phase This phase is characterised by heavy rush in hospitals/dispensaries, cash loss, departure ticket loss, requests for preponing of departure ticket, shopping, etc City check-in of baggage, weight and size-limit of baggage Every pilgrim is given only 3 baggage tags(two for luggage and one for cabin/hand bag) Be in your building/hotel when baggage is to be collected as per pre-notified schedule.

City check-in of baggage Baggage is collected at least 24 hour before the time of departure of your flight. In Madinah, because of pilgrims’ being preoccupied with obligatory 40 time salath, baggage may be collected much in advance. Excess baggage may be booked though saudi Post/ Couriers, etc Zamzam is not allowed in baggage or hand bag.

QUESTIONS/OBSERVATIONS??? THANK YOU