Building Systems to Support High Impact Practices Dr. Kimberly Bogle Jubinville – Associate Dean, School of Business Jane Yerrington – Assistant Dean, Academic Affairs Julia Lee – Associate Director of Institutional Research University College – Southern New Hampshire University Alyssa Czanrnecki-Duplisssie – Director of Graduate Program Van Loan School - Endicott College

Outline Introduction/Organization/Background Explanation of Services and Systems Discussion/Questions Understanding the questions to ask and how to start development, without resources to build systems

Introduction Small Liberal Arts College in New England – which is part of a larger University with diverse units Graduate School – associated with a small residential New England College Charge at both and resources at both Explanation and discussion on building systems to track, implement and understand the impact of new strategic initiatives on one traditional college unit within the University. Explanation and discussion on the initial steps in how to build a system attached to a university which has limited alignment.

Setting the Stage … Strategic Planning Accreditation and Site Visits In the middle of the process OR The driving Force Accreditation and Site Visits Incorporation Roles and Responsibilities Incorporate into existing role(s) … New Resources …

Positions & Services Processes in place to streamline administrative duties Comprehensive coding Relationship development Office moves/consolidation Creation of new positions/programs Dean of Student Success Director of Learning Assessment Degree in Three (DiT) Implementation of new processes Course Scheduling Inventory (CSI) Advising ITS Behavioral Intervention Team (BHI) The Learning Center Career Development Center Implementation of new software/systems Digital Measures Advocate Customer Relationship Management (CRM) Curriculum and Policy Management

Systems & Reporting Need for high quality and defensible data to better evaluate high impact practices and interventions. From anecdotal/decentralized reporting from multiple business and academic units to a central unit with specialized functions to manage report requests. All-around consensus on the need and value of high quality and defensible data that lead to better evaluation of high impact practices and interventions. Instead of anecdotal/decentralized reporting from multiple business and academic units, a central unit was created with staff specializing in data extraction, manipulation, analysis and presentation. Multiple but similar ad-hoc requests led to standardized reports that made available in a central location accessible by all designated stakeholders. Automated processes reduce drain on staff to e-mail reports to stakeholders. Additional functionality added to create interactive reports making it easier for users to navigate and quickly filter to the information relevant to them. Standardized reports made available in a central location. Automated processes increased efficiency. Additional functionality added to create interactive reports

Systems & Reporting Institutional Research Portal

Systems & Reporting Interactive Academic Dashboard

Systems & Reporting Current projects include: On-going research based on results from initiatives such as the Course Schedule Inventory Summary Report on High Impact Practices (in collaboration with the Dean of Student Success)

Discussion Questions Break-out Discussion Where is your organization in this process? Questions to bring back campus and consider

Building from the ground-up Places to begin …. Curriculum Accreditation – Self Study & Site Visit Strategic Plan Operations Student support services Additional staff assistance Marketing Scheduling Faculty management/workload Systems Data analysis Inquiry management Forecasting New LMS

Discussion Questions Where to begin? Join with other activities currently on campus. Stakeholders ….

Question & Comments THANK YOU! If you would like a copy of this presentation please Email: j.yerrington@snhu.edu THANK YOU!