Support Services for Students Ms Lidia Nemitschenko Head International Student Support Unit

SUPPORT SERVICES FOR STUDENTS Help students achieve their educational and personal goals through the provision of academic, counselling, IT,administrative and welfare services.

Wide range of support services on campus: International Student Support Unit (ISSU) University Counselling Service (UCS) Learning Centre Student Centre International Office

Wide range of support services on campus: Accommodation Service Careers Centre & Casual Employment Service Child Care Information Disability Services Financial Assistance University Health Service

University Counselling Service & ISSU An opportunity to Gain greater self-awareness Learn to cope more efficiently with the problem at hand Discuss any study, social or personal issues causing concern Explore options with professional staff Free and confidential individual counselling

University Counselling Service & ISSU Counselling is: Free Confidential Non-judgmental Helpful

UCS and ISSU Academic Problems Lack of motivation Exam anxiety Doubts about course choice or continuation Special Consideration Organisation; time management Liaison with academic staff

UCS and ISSU Anxieties Depression Self-esteem Substance abuse Eating disorders Pressures of university life Transition to Uni Suicidal thoughts/feelings Sexual identity Grief/bereavement issues Traumatic experiences Physical or sexual abuse

UCS and ISSU Relationship difficulties Divorce issues Feelings of social isolation Family problems Lack of friends Lack of social skills Harassment

International Student Support Unit Specifically for international students Available to students and accompanying family members ISSU Counsellors provide a range of support services including individual counselling ISSU Counsellors have expertise in cross- cultural issues ISSU Counsellors have experience in working with students from a wide range of cultural and language backgrounds

Disability Services Support for students with disabilities Medical, physical, psychiatric, learning disabilities, hearing, vision Staff work with administration and academic departments to meet student needs Students register to receive services

Disability Services Services after registration can include: Peer Note-taking Services Library assistance) Access to assistive technology Resting rooms Adjustment to exam procedures

Accommodation Service Assists students to find off-campus accommodation Maintains an extensive database of properties Students access database by using SID Office open between pm daily

Casual Employment Service Assists degree students to find work to support their continuing study Includes degree-related work eg – accounts,computing,education, legal, social work, tutoring –some on campus jobs –Hospitality,retail, office work, child care etc

Casual Employment Service Job listings accessed via MyUni, current SID and registration required Drop-in CV and cover letter checking service Information and referrals in case of difficulties

Child Care Information Officer For students and staff of the University who are parents Information about : Long Day Care Centres Occasional Day Care Centres, Before and After School Care, Vacation Care, Family Day Care, Schools, Evening Care

Financial Assistance Office Loans to assist students who experience financial difficulties For help in emergencies; to supplement other income Available to enrolled undergraduate and postgraduate students Loans are repayable (usually within one year)

Learning Centre Learning Centre contact details: Level 7, Education Building Manning Rd Phone: Fax: Website:

Learning Centre Learning Centre Activities Assists students to develop academic skills necessary for successful study

Learning Centre Services include: Faculty program workshops to suit specific demands of particular degree courses Individual learning program Central workshop program - study skills, academic reading and writing, oral communication, examination skills, postgraduate research writing skills

Learning Centre What we don’t do: Full-time intensive English language courses Editing/proof-reading Advice on course content

The University Health Service A general practitioner service and emergency medical care to University community Consultations by appointment or on a walk-in basis Both male and female doctors Bills Medicare and OSHC Worldcare directly for most consultations Bring your Medicare Card or OSHC Card

Careers Centre Assists current students and recent graduates CV checking service-within 24 hours Workshops: Writing Successful CVs,Writing Application forms,Understanding Interviews, Assessment Centre Experience, Decision- Making One-to one advice Vocational Guidance Assessment

Student Centre Student Centre Enquiry Counter Student Records Undergraduate Admissions Examinations Exclusions Timetabling HECS and Local Fee administration Graduations

Student Services UCS and ISSU Opening Hours: Monday to Friday 9am to 5pm Appointments outside these times by prior arrangement. Emergency contact through Campus Security on or free call

UCS and ISSU Contact details: UCS: Level 7, Education Building ISSU: Level 1, Services Buildling Moving in October to Jane Foss Russell Building

Services for Students Website for Student Services