Operational Auditing Auditor Follow-up Role n Timely review n Share the results n Respect BPO’s input n Minimize BPO interference n Emphasize preventative cost of quality

Operational Auditing Auditor Follow-up Sequence n Read BPO’s response n Discuss response with BPO n Consider “give-away” items n Conduct on-site reviews n Reassess the risk n Report

Operational Auditing Win-win Considerations n Do not force preferences n Focus on the what not the how n Avoid operations abandonment n Know when to hold them and when to fold them n Never attack individuals n Resolve verbally first

Operational Auditing Audit Evaluation n General description n What worked n What did not work n Recommendations