e-Sri Lanka Transforming a Nation through ICT 28 th May 2009 World Bank HQ, Washington D.C., U.S.A. Reshan Dewapura Wasantha Deshapriya Jayantha Fernando ICT Agency of Sri Lanka 28 th May 2009 World Bank HQ, Washington D.C., U.S.A. Reshan Dewapura Wasantha Deshapriya Jayantha Fernando ICT Agency of Sri Lanka

Information & Communication Technology (ICT) Where does Sri Lanka stand?

Network Readiness Index (NRI)

Year2002/032003/042004/052005/062006/072007/082008/09 Countries India Sri Lanka Nepal Bangladesh Butan Maldives Pakistan Afganistan SL – Percentile Ranking 66 %65 %68 %72 %70 %62 %54 % SAARC Region

ICT Literacy 28 % % Dept of Census and Statistics

Government – NRI Rankings Government prioritization of ICT Government procurement of advanced technology products Importance of ICT to govt. vision of the future Government success in ICT promotion Availability of online services ICT use and government efficiency Presence of ICT in Government offices 8249

Government  Information on any Government Process, Service or Application just a phone call away  Civil Registration (Birth, Marriage, Death certificates etc.) documents in hand within a matter of minutes  Drive-in Vehicle / Revenue License Registration  Government Organizational Machinery (Ministries, Departments, District & Divisional Secretariats, etc.) connected, on-line and secure.  300+ Government organization on the Web  Single-window, multi-channel access to any e-service in Sri Lanka (very soon)  Information on any Government Process, Service or Application just a phone call away  Civil Registration (Birth, Marriage, Death certificates etc.) documents in hand within a matter of minutes  Drive-in Vehicle / Revenue License Registration  Government Organizational Machinery (Ministries, Departments, District & Divisional Secretariats, etc.) connected, on-line and secure.  300+ Government organization on the Web  Single-window, multi-channel access to any e-service in Sri Lanka (very soon)

Industry / Education  Sri Lankan ICT industry unified to form a strong single voice – SLASSCOM  30,000+ new jobs created in the IT/BPO sector since 2005 (Source: WFS 2008)  IT/ITeS becomes the 5 th largest foreign exchange earner for the country – USD 250+ million in 2008 (EDB – Export Value Survey 2008)  2009 – Declared as the “Year of English and IT”  2000 schools equipped with computer labs (6000 by 2010/11) – SEMP  40 Distance Education Learning Centers set-up, offering 35 online graduate level courses – DEMP  Sri Lankan ICT industry unified to form a strong single voice – SLASSCOM  30,000+ new jobs created in the IT/BPO sector since 2005 (Source: WFS 2008)  IT/ITeS becomes the 5 th largest foreign exchange earner for the country – USD 250+ million in 2008 (EDB – Export Value Survey 2008)  2009 – Declared as the “Year of English and IT”  2000 schools equipped with computer labs (6000 by 2010/11) – SEMP  40 Distance Education Learning Centers set-up, offering 35 online graduate level courses – DEMP

Industry / Education DescriptionStats Students in Schools3.9 M Computers in the Schools56,941 Computer Student Ratio (approx.)1:100 Internet Connection1,700 Teacher’s with PC Ownership – (approx.)10,000 Teachers in the Schools200,000 Teachers trained on ICT96,000 + School Computer Labs3,415 Student PC Ownership ClassMatePC OLPC e-Sri Lanka PC TeacherPC Ownership 50, /11 6,000 Computer Labs in Schools

Society  Increased access to ICT for citizens across the country Nenasalas (Tele-centres) set-up  Provision of Market Prices & Crop/Agriculture information to farmers  Providing e-health/tele-medicine facilities to rural patients  Development of digital talking books for the visually impaired, to developing visual hearing aids for the hearing impaired  Availability of supplementary school educational material both at primary and secondary educational level to students.  Setting up of rural BPOs and creation of job opportunities for youth in rural communicates  Increased access to ICT for citizens across the country Nenasalas (Tele-centres) set-up  Provision of Market Prices & Crop/Agriculture information to farmers  Providing e-health/tele-medicine facilities to rural patients  Development of digital talking books for the visually impaired, to developing visual hearing aids for the hearing impaired  Availability of supplementary school educational material both at primary and secondary educational level to students.  Setting up of rural BPOs and creation of job opportunities for youth in rural communicates

Information & Communication Technology (ICT) How did all this happen? What else is happening?

Dr. Abdul Kalam – “Dynamics of Information Flow”

Societal Grid Health Grid e-Governance Grid Rural Grid Knowledge Grid

Societal Grid Rural Grid Rural Grid Knowledge Grid Industry Grid Infrastructure Grid e-Governance Grid

Societal Grid Rural Grid Rural Grid Knowledge Grid Industry Grid e-Governance Grid Infrastructure Grid

Nenasala Ownership Entrepreneurs Religious Institutions Community Based Organizations Selected Rural Schools Public Libraries Public Private Partnership

Infrastricture Grid Ampara - 32 Anuradhapura - 41 Badulla - 42 Batticaloa – 16 Colombo - 12 Galle - 30 Gampaha - 15 Hambantota - 32 Jaffna – 5 Kalutara - 22 Kandy - 49 Kegalle - 32 Kurunagala - 45 Polonnaruwa - 23 Matara - 32 Monaragala - 32 NuwaraEliya - 24 Matale - 19 Puttalam - 17 Ratnapura - 42 Trincomalee - 16 Vauvniya - 5 centers 600 centers centers 600 centers

Infrastructure Grid Nenasala International Recognition Asia Pacific Telecentre Network Secretariat hosted in Sri Lanka (ICTA) Selected to implement one of 13 Tele-centre Acedamies world-wide

Infrastructure Grid National Backbone Network (NBN) Objective : Deployment of affordable broadband services throughout Sri Lanka National Backbone Network (NBN) Objective : Deployment of affordable broadband services throughout Sri Lanka  Island-wide Ultra High Bandwidth Broadband Backbone  Provision of affordable broadband connectivity to all parts of the country  Technology Neutral, Least Cost Subsidy  Tariff Regulation: Re-activate ISPs & NFB providers; increase competition  Island-wide Ultra High Bandwidth Broadband Backbone  Provision of affordable broadband connectivity to all parts of the country  Technology Neutral, Least Cost Subsidy  Tariff Regulation: Re-activate ISPs & NFB providers; increase competition

Infrastructure Grid Lanka Government Network (LGN) Objective : Highly available, secure backbone to connect the government Lanka Government Network (LGN) Objective : Highly available, secure backbone to connect the government  Korean Government Support  325 locations ( Phase I)  Cover ministries to District Secretariats  150 locations (Phase II)  Provincial Councils and Ministries  Korean Government Support  325 locations ( Phase I)  Cover ministries to District Secretariats  150 locations (Phase II)  Provincial Councils and Ministries

Information Infrastructure Information Infrastructure

Information Infrastructure

Societal Grid Rural Grid Rural Grid Knowledge Grid Industry Grid Infrastructure Grid e-Governance Grid

E-Governance Framework Cabinet Appointed Ministerial Committee on ICT NARC Executive Committee Re-Gov Focus Group CIO Council Project Steering Committee Project Management Committee S/WEx Groups Re-Gov Programme

e-Government Architecture Govt to CitizenGovt to BusinessGovt to Govt G2B G2C G2G I n t e r n e t I n t r a n e t Sri Lanka Country Portal EQUITY InformationBank I N F R A S T R U C T U R E A R C H I T E C T U R E Nation- Wide ICT Infrastructure E-Government Supporting Infrastructure I N F O R M A T I O N A R C H I T E C T U R E People Hub Government Internal Solutions One Stop Solution Telecommunication Backbone LGN (Lanka Government Network) e-MotoringSolution e-Foreign Employment Solution e-PensionSolution E-HRMSolution e-People Registry Solution e-Tax Filing Solution ……………………. e-ProcurementSolution e-EPFSolution e-BillSolution Lanka - Gate LIX (Lanka Interoperability Exchange MobilePaymentGateway Credit Card PaymentGateway Land Hub EstablishmentsHub Mobile Service Management HR Policy & HRD

26 eGovernment Blue Print study, Planning & Conceptualizing eGovernment Policy, Technology Standards for government, Information Security e-Population Register Lanka Government Network e-Local Government Training – Senior Management, CIO, Middle Management & end Users Disaster Management with Sahana Land Register e-Pensions e-Divisional Secretariat Vehicle Revenue License e-Samurdhi Government Information Centre + Web Development + Web Hosting e-National ID Card Laksala Government Web Portal e-Human Resource Management Document Conversion (BMD) 2008 Reengineering Government Road map Lanka Gate ` Study Period e-Foreign Employment Study Period e-Local Government Study Period

e-Governance Grid e-Gov Project Implementation Approaches Traditional IS projects Major Re-Gov projects took this approach e.g. ePensions, eDS, ePopulation Register A number of gates created through S/W Expert Review Teams ensure widely used industry approach for S/W development S/W Development Services Approach Architecture driven S/W Development Approach This has enabled leveraging on FOSS products due to the highly modular approach e-Gov Project Implementation Approaches Traditional IS projects Major Re-Gov projects took this approach e.g. ePensions, eDS, ePopulation Register A number of gates created through S/W Expert Review Teams ensure widely used industry approach for S/W development S/W Development Services Approach Architecture driven S/W Development Approach This has enabled leveraging on FOSS products due to the highly modular approach

e-Governance Grid ICTA Policy stance in relation to FOSS

e-Governance Grid e-HRM e- Population Registry e- Divisional Secretariats e-Foreign Employment Bureau e-Revenue License e-Pensions e-Samurdhi e-NIC Laksala e-HRM e- Population Registry e- Divisional Secretariats e-Foreign Employment Bureau e-Revenue License e-Pensions e-Samurdhi e-NIC Laksala

Lanka Gate Government Businesses Mobile Users Employees Visitors Worldwide Citizens Country Portal Other Client Applications Mobile Applications Lanka Interoperability Exchange Credit Card Payment eServices Mobile Payment eServices Messaging eServices Other eServices Government Banks $ Credit Card Payment Services Providers Other Businesses Mobile Payment Services Providers

Lanka Gate

e-Governance Grid New Model for Govt wide e-Gov implementation is emerging Medical Supplies Division of Ministry of Health has out sourced an e-Gov project worth $ 3.5 mn They have requested the Advisory and PM services from ICTA at the cost of 8% of the total project cost Project Mgt, Business Analysis, Architectural, Design, S/W Quality Testing, User Acceptance Testing will be provided All required HR will be hired per project basis New Model for Govt wide e-Gov implementation is emerging Medical Supplies Division of Ministry of Health has out sourced an e-Gov project worth $ 3.5 mn They have requested the Advisory and PM services from ICTA at the cost of 8% of the total project cost Project Mgt, Business Analysis, Architectural, Design, S/W Quality Testing, User Acceptance Testing will be provided All required HR will be hired per project basis

e-Governance Grid Government Information Centre (GIC ) Objective : Accurate & dependable Information on any government service or process over the phone Government Information Centre (GIC ) Objective : Accurate & dependable Information on any government service or process over the phone  99% of all government services now available  Available: 8am to 8pm, 365 days of the year  Tri-lingual services available  Over 2500 calls answered every day  Over 2 million calls answered since Aug 2006  99% of all government services now available  Available: 8am to 8pm, 365 days of the year  Tri-lingual services available  Over 2500 calls answered every day  Over 2 million calls answered since Aug 2006

e-Governance Grid Government Information Centre (GIC ) Objective : Accurate & dependable Information on any government service or process over the phone Government Information Centre (GIC ) Objective : Accurate & dependable Information on any government service or process over the phone  99% of all government services now available  Available: 8am to 8pm, 365 days of the year  Tri-lingual services available  Over 2500 calls answered every day  Over 2 million calls answered since Aug 2006  99% of all government services now available  Available: 8am to 8pm, 365 days of the year  Tri-lingual services available  Over 2500 calls answered every day  Over 2 million calls answered since Aug 2006

e-Governance Grid E-Gov Readiness for Southern Asia LGN not implemented when survey was done

e-Governance Grid E-Gov Outcome Indicators

Re-engineering Government Re-Engineering Government

Information Infrastructure Re-engineering Government

Societal Grid Rural Grid Rural Grid Industry Grid Infrastructure Grid e-Governance Grid Knowledge Grid

Colombo Jaffna Vavuniya Kalutara Polonnaruwa Trincomalee Chilaw Hatton Bandarawela Galle Hambantota Colombo Ampara Anuradhapura Kurunegala Ratnapura Ambalangoda Matara Monaragala Kandy Batticaloa 84 %

ICT Human Resources Capacity Building ICT HR Capacity Building

Information Infrastructure Re-engineering Government ICT Human Resources Capacity Building

Societal Grid Rural Grid Rural Grid Knowledge Grid Infrastructure Grid e-Governance Grid Industry Grid Industry Grid

Industry Grid ICT Industry Human Resource Development Enabling Environment for ICT Industry Growth ICT Industry Promotion and Development Beneficiaries: 200+ Companies 2,500+ individuals (direct) 30,000 + individuals (indirect)

Industry Grid : ITeS Destinations

Sri Lanka is being recognized as an emerging center of excellence for Financial & Accounting Outsourcing (FAO) Source: THOLONS companies Training

Industry Grid $1b $2b $275 m “IT/BPO industry to become the #1 revenue earner for Sri Lanka in the next 10 years” Apparel – $3bn Foreign employment – $2.3bn Tea – $1bn

ICT Investment & Private Sector Development ICT Investment and Private Sector Development

Information Infrastructure Re-engineering Government ICT Human Resources Capacity Building ICT Investment & Private Sector Development

Societal Grid Knowledge Grid Industry Grid Infrastructure Grid e-Governance Grid Rural Grid Rural Grid

Rural Grid STATS: Sri Lanka 70 % rural 10 % differently able 25 % IT literate STATS: Sri Lanka 70 % rural 10 % differently able 25 % IT literate What next after the access (telecentre) network ? Small Grants Programs

Rural Grid Seeks to spread the benefits of ICT to disadvantaged communities Solicit issues and ideas from communities, build their capacity And help them implement ICT projects to solve their most pressing issues 175 communities have had 175 sustainable ICT centers established, with over 72,000 people benefiting each month Seeks to spread the benefits of ICT to disadvantaged communities Solicit issues and ideas from communities, build their capacity And help them implement ICT projects to solve their most pressing issues 175 communities have had 175 sustainable ICT centers established, with over 72,000 people benefiting each month

Rural Grid e- SDI Community Assistance Grants to CBOs for ICT based solutions to everyday problems 141 Grants awarded e- SDI Community Assistance Grants to CBOs for ICT based solutions to everyday problems 141 Grants awarded e- SDI Partnership Assistance Grants to public or private entity, entrepreneur or NGO 34 Grants awarded e- SDI Partnership Assistance Grants to public or private entity, entrepreneur or NGO 34 Grants awarded

Rural Grid Impaired Aid for visual and hearing impaired Visual Radio – Low cost method of sending local /disaster related information Job Bank – local language job listing SME Portal for small businesses Crop price tracker for farmers Local content generation Rural BPOs Fishing information by SMS to fishermen Impaired Aid for visual and hearing impaired Visual Radio – Low cost method of sending local /disaster related information Job Bank – local language job listing SME Portal for small businesses Crop price tracker for farmers Local content generation Rural BPOs Fishing information by SMS to fishermen

Rural Grid AWARDS

e-Society

Information Infrastructure Re-engineering Government ICT Human Resources Capacity Building ICT Investment & Private Sector Development e-Society

Societal Grid Knowledge Grid Industry Grid Infrastructure Grid e-Governance Grid Rural Grid Rural Grid Enablers

Legal System  e Transactions Law  Computer Crimes Law  IP Rights (IP) Law  e Signatures  Date Protection Code of Practice  Enforcement Units  Digital Forensic Lab Legal System  e Transactions Law  Computer Crimes Law  IP Rights (IP) Law  e Signatures  Date Protection Code of Practice  Enforcement Units  Digital Forensic Lab Localization / Standards  Character Encoding Standards  Fonts Development / Unicode  Transliteration Software  International Domain Names  Interoperability Framework / NEA  Monitoring and Evaluation  Unique XRBF Localization / Standards  Character Encoding Standards  Fonts Development / Unicode  Transliteration Software  International Domain Names  Interoperability Framework / NEA  Monitoring and Evaluation  Unique XRBF

Institutional Development ICT Agency (ICTA) established July 2003 –As a Company, fully owned by the Government of Sri Lanka –Becomes Operational and Vested with powers under ICT Act No.27 of 2003 –Mandate strengthened by the ICT Amendment Act 33 of 2008 ICTA empowered by the Act to: –Be the Apex ICT Policy making body & executive agency for ICT in the country –Be the Lead & Implementing organization for e-Sri Lanka Initiative Functions under the Office of H.E. the President –Unique position to deal with inter-ministerial barriers and achieve results. e-Sri Lanka Development Project –Multi-Donor funded World Bank, Korean EXIM & JSDF –Integrated e-Development Model

ICT Policy, Leadership & Institutional Development ICT Policy Leadership & Institutional Development Enablers

ICT Policy, Leadership & Institutional Development Information Infrastructure Re-engineering Government ICT Human Resources Capacity Building ICT Investment & Private Sector Development e-Society

ICT Policy, Leadership & Institutional Development Information Infrastructure Re-engineering Government ICT Human Resources Capacity Building ICT Investment & Private Sector Development e-Society Equity Peace Growth An Integrated e~Development Model Inter-dependant Prog. Structure

Improve ICT infrastructure and enhance quality of life through providing affordable access and opportunities Improve the delivery of public services and governance using ICT Enhance the quality of education, learning and research through use of ICT Build a strong ICT industry & enhance competitiveness thro ICT Proliferate access to ICT in rural areas and use of ICT applications for rural socio-economic development Create the Institutional Leadership to carry forward e- Development in Sri Lanka Improve ICT infrastructure and enhance quality of life through providing affordable access and opportunities Improve the delivery of public services and governance using ICT Enhance the quality of education, learning and research through use of ICT Build a strong ICT industry & enhance competitiveness thro ICT Proliferate access to ICT in rural areas and use of ICT applications for rural socio-economic development Create the Institutional Leadership to carry forward e- Development in Sri Lanka Strategy

e-Sri Lanka Vision “ Take the dividends of ICT - to every village, - to every citizen, - to every business and also - transform the way government think and works ” “ Take the dividends of ICT - to every village, - to every citizen, - to every business and also - transform the way government think and works ”

e-Sri Lanka “ ICT can impact lives provided there is a big enough vision behind it and genuine intentions to realize that vision “ “ ICT can impact lives provided there is a big enough vision behind it and genuine intentions to realize that vision “