Chapter 10 Installing End-user Computer Systems. Guide to Computer User Support, 3e 2 Site preparation steps for computer installations Tasks to prepare.

Slides:



Advertisements
Similar presentations
Safety in the Drafting Lab
Advertisements

Computer Systems 1 Fundamentals of Computing
Office Safety Protect yourself AND other employees.
IT Essentials: PC Hardware and Software v4.0. Chapter 2 Objectives 2.1 Explain the purpose of safe working conditions and procedures 2.2 Identify tools.
Computer Hardware Software Network Peripheral devices Input Breaking codes Modeling weather systems Mainframe Server System unit CPU Input Devices Data.
Types of Computers & Computer Hardware
Types of Computers & Computer Hardware Computer Technology.
BTEC National Unit 23. Health & Safety at Work Act 1974 European Directive 90/270/EEC 1993 Health & Safety –an understanding of those aspects of the Health.
Your New Laptop Toshiba 2430 Specifications Layout How to Use.
ITE PC v4.0 Chapter 1 1 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Computer Networks  Week 1: Introduction; Computer Hardware and Software.
Designing a Ergonomic Workstation Engineering Ergonomics Safety Training Office of Engineering Safety Texas Engineering Experiment Station (TEES) & The.
Health and Safety The risks involved in working with ICT © Folens 2008.
Hardware and Software Basics. Computer Hardware  Central Processing Unit - also called “The Chip”, a CPU, a processor, or a microprocessor  Memory (RAM)
Chapter 8Basic Computer Maintenance  8.1Preventive Maintenance 8.1Preventive Maintenance 8.1Preventive Maintenance  8.2Monitoring System Performance.
M. Guymon Pleasant Grove High Spring 2003 Types of Computers & Computer Hardware Computer Technology Day 1.
Computers Are Your Future Eleventh Edition Chapter 1: Computers & You Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall1.
Personal Development Health and Safety.
Section 2.1 Identify hardware Describe processing components Compare and contrast input and output devices Compare and contrast storage devices Section.
COMPUTER SKILLS Chapter 1: Basic Concepts of IT 1.
Guide to Linux Installation and Administration, 2e1 Chapter 3 Installing Linux.
Computers in the Ambulatory Care Setting
Paychex Safety And Loss Control
Prepared By:Mazhar Javed Awan
© Cisco Systems, Inc. All rights reserved. Cisco Public ITE PC v4.1 Chapter 2 1 Chapter 2: Safe Lab Procedures and Tool Use IT Essentials:
Ergonomics. What Is Ergonomics? Ergo = work (Greek) Nomos = Laws (Greek) The study of work; laws of work design; OSHA is concerned with the study of the.
Chapter 6 Computer-Aided Design and Drafting in Architecture.
Chapter 11 Computers and Society, Security, Privacy, and Ethics.
Computers and your health. Health and Safety – Why?  People have a right to be safe at work.  All employers must do as much as they can to ensure that.
1 Safety and Preventative Maintenance. 2 MB, One megabyte - MB or M-byte - represents about 1 million (10 6 ) bytes. Precisely, 1 MB = = 1 kB x 1 kB =
What does a Computer Do?. What is a Computer? A computer is an electronic device, operating under the control of instructions stored in its own memory,
Chapter 13 Troubleshooting and Maintenance Fundamentals.
Tools.
End User Support Lecture 5 Site Survey Planning Installation of Hardware.
Copyright (c) 2004 Prentice Hall. All rights reserved. 1 Committed to Shaping the Next Generation of IT Experts. Go! Computer Concepts.
Advanced CIS NAME: ___________________. OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Maintenance includes following established procedures.
Computer Literacy BASICS
Health and safety in relation to the use of ICT systems
Seattle Community Colleges Setting up a Computer Workstation.
Legal issues Health issues.
Ergonomics. Introduction  Ergonomics is the study of the how the physical health of workers is affected by their workplace.  Ergonomic design means.
Safety. Outcomes  Potential health hazards when working with computer equipment.  Precautions to take to prevent injuries.  Steps and techniques for.
Course ILT Safety Unit objectives Identify safety issues and hazards in the computer environment Identify ways to avoid injury and strain when working.
Proper Use of the Computer
The Computer.
OFFICE ERGONOMICS Presented By: Chris Johnston Occupational Therapist CBI Health Centre.
Installing and Managing End-User Technology
Types of Computers & Computer Hardware Computer Technology Day 1.
Commission on Information and Communications Technology Proper Use of the Computer iSchools ICT Literacy Training for Teachers Human Capital Development.
Panayiotis Christodoulou. Objectives  How product and support standards emerged  •Common tools and methods support specialists use to evaluate and select.
R. Stewart Fayetteville High School Types of Computers & Computer Hardware Computer Technology.
A Guide to Computer User Support for Help Desk & Support Specialists Fourth Edition by Fred Beisse Chapter 9 Installing and Managing End-User Computers.
Health issues.
GCSE ICT Computers and your health. Health and Safety – Why? People have a right to be safe at work. People have a right to be safe at work. All employers.
Computers in the Ambulatory Care Setting
Chapter 1: Introduction to the Personal Computer
Computer Literacy BASICS
Chapter 2: Introduction to Lab Procedures and Tool Use
INDUSTRY ASSIGNMENT: OFFICE PRESENTED BY LAURA BAKARI
IC3 GS3 Standard COMPUTING FUNDAMENTALS Module
The risks involved in working with ICT
ERGONOMICS Image courtesy of mkprosopsis.com 12/15.
ERGONOMICS and HEALTH & SAFETY
Types of Computers & Computer Hardware
Health and Safety.
The risks involved in working with ICT
Instructor Materials Chapter 1: Introduction to the Personal Computer
Personal Computers and Applications
Computer Literacy BASICS
Presentation transcript:

Chapter 10 Installing End-user Computer Systems

Guide to Computer User Support, 3e 2 Site preparation steps for computer installations Tasks to prepare an installation site Purpose and contents of a site management notebook Tools needed to install hardware Steps to install and configure hardware Steps to install and configure an operating system Steps to install and configure software software packages Wrap-up tasks that installers often perform Learning Objectives

Guide to Computer User Support, 3e 3 System Installation Overview

Guide to Computer User Support, 3e 4 Pre-installation inspection Checklist of issues Space requirements Space constraints Storage requirements Ergonomic issues ADA or OSHA accommodations or issues Adequate power supply accessible Power conditioning required Telephone and/or network access Air conditioning required Lighting problems Fire suppression Site Preparation

Guide to Computer User Support, 3e 5 Locate computer system and devise strategies to conserve space System Components System unit The footprint of a desktop case is its length times its width (measured in square inches) Keyboard and Mouse Optimal desk height is inches from the floor Monitor Optimal user view is straight ahead or slightly down Printer Optimal access for loading paper, retrieving print-outs, and clearing jams Locating System Components

Guide to Computer User Support, 3e 6 Locating System Components (continued) Supplies (manuals, ink/toner cartridges, media, printer paper) Convenient access Tip: avoid storing paper in damp area Tip: avoid storing magnetic media near generators, motors, electric and phone equipment Furniture considerations Importance of adjustable chair Adjustable: seat height, seat swivel, tilt, backrest, arm rest Waterfall seat edge 5-leg base

Guide to Computer User Support, 3e 7 Space Constraint Solutions Separate computer worktable Flat panel display screen Monitor arm for CRT display Keyboard shelf Locate system unit and peripherals under or close to, but not on, user’s desk

Guide to Computer User Support, 3e 8 Ergonomic Concerns Ergonomics is the study of how to design computer systems and workspaces to Minimize health problems Maximize worker Safety Productivity Comfort Job satisfaction

Guide to Computer User Support, 3e 9 Health Concerns Related to Ergonomic Problems (Overview) Back or Neck Muscle Pain Leg Pain Eyestrain and Headaches Wrist and Finger Pain Repetitive strain injuries (RSI) result from continuous use of joints in a limited range of motion Carpal tunnel syndrome is a common form of repetitive strain injuries that affects wrists and fingers

Guide to Computer User Support, 3e 10 Back or Neck Muscle Pain or Numbness

Guide to Computer User Support, 3e 11 Leg Pain or Numbness

Guide to Computer User Support, 3e 12 Eyestrain and Headaches

Guide to Computer User Support, 3e 13 Wrist and Finger Pain

Guide to Computer User Support, 3e 14 Workstation Ergonomics

Guide to Computer User Support, 3e 15 Devices to Address Ergonomic Problems Adjustable tables and work surfaces Adjustable chairs Footrests Keyboard shelves Alternative (natural/ergonomic) keyboards Alternative pointing devices (trackballs and touchpads) Wrist rests Mouse support rests Document holders Monitor arms Task lighting Antiglare screens Assistive devices

Guide to Computer User Support, 3e 16 Impacts of Ergonomic Problems Ergonomics are important concerns Injuries Permanent disabilities Legal rules and regulations Occupational Safety and Health Administration (OSHA) Americans with Disabilities Act (ADA) Tip: Ergonomics is an area where a user support specialist can develop special expertise to add value to their employment or résumé

Guide to Computer User Support, 3e 17 Many small computer systems do not require special electrical power Special situations: Outlets Outlet wiring Circuit amperage Shared circuits Power stability Multiple computers Power Requirements Overview

Guide to Computer User Support, 3e Outlets Old buildings may have two-pronged outlets Avoid “cheater” plug adapters 2. Outlet wiring Use LED tester Test three-prong outlets to make sure the hot, neutral, and ground prongs are wired correctly continued Special Power Requirements

Guide to Computer User Support, 3e Circuit amperage Determine total amperage to see whether circuit can handle the load of devices 4. Shared circuits Do not install computer system on a circuit that services devices with heavy motors or generators A dedicated circuit is preferable continued Special Power Requirements (continued)

Guide to Computer User Support, 3e Power stability Get advice from local electric company Use metering device to measure quality of power Power conditioner is a device placed between computer and power source that regulates electrical power to keep it within acceptable limits 6. Multiple computers Consult electrical contractor to verify that power is adequate and well-conditioned Special Power Requirements (continued)

Guide to Computer User Support, 3e 21 Tips on Power Use an electrical power strip for convenience, but not as an extension cord Best power strips include surge suppression features Certification: UL 1449 (second edition) Peak protection: at least 40,000 amps Clamping voltage: 330 volts or less Clamping response time: 1 nanosecond or less Energy rating (dissipation): 750 joules or more Status indicator: LED lamps Warranty against damage to protected equipment

Guide to Computer User Support, 3e 22 Avoid Stressed cables too tight hard bends Cables on floor or under carpet Use Wall-mounted cable conduits (runways) Protective rubber conduits Plastic ties to bundle cables More power tips

Guide to Computer User Support, 3e 23 Determine location of access points before installation in case extension lines are necessary to reach installation site Identify type of network access Dial-up modem DSL Cable modem ISDN Satellite T1 or T3 Wireless Telephone and Network Access

Guide to Computer User Support, 3e 24 May be required in locations where a large number of computer systems will be installed close together Small office Training room Computer lab facility Mainframe and minicomputer facilities Consult an HVAC specialist Determine BTUs of air conditioning capacity required Air Conditioning

Guide to Computer User Support, 3e 25 Light intensity Reduce lighting in over-lit areas Light source Position display screen to avoid glare on screen Light type Florescent bulbs may flicker at same rate as CRT- type monitor Lighting Problems

Guide to Computer User Support, 3e 26 Electromechanical equipment can cause fires, primarily due to power supply problems If no fire extinguisher system exists: Use portable fire extinguishers rated for electrical fires (Class C) Use Halon-substitute in gas extinguisher Fire Suppression

Guide to Computer User Support, 3e 27 A site management notebook consolidates important information about a computer system Useful to operate, diagnose, troubleshoot, reconfigure, upgrade, and repair system and its components Critical in multiple-computer situations where many support staff are likely to work on various components Site Management Notebook

Guide to Computer User Support, 3e 28 Hardware configuration Operating system configuration Network configuration Software licenses Application software configuration Special operating procedures Warranty and repair information Problem log Backup media log Contents of Site Management Notebook

Guide to Computer User Support, 3e 29 Screwdriver set Slotted Phillips Nut driver Pliers Regular Needle-nose IC chip extractor/inserter Parts-picker Basic Hardware Installation Tools

Guide to Computer User Support, 3e 30 Pocketknife Small parts container Mirror Small flashlight PC Pocket Reference Isopropyl alcohol Lint-free cloth or foam tip brush Antistatic wrist strap Electrician’s tape Compressed air Circuit tester Multi-meter Additional Hardware Installation Tools

Guide to Computer User Support, 3e 31 Typical Hardware Installation Toolkit

Guide to Computer User Support, 3e 32 Following hardware installation safety precautions: Unpack the system Connect power and signal cables, basic components Install upgrades Test the system Common Hardware Installation Steps

Guide to Computer User Support, 3e 33 Common Operating System and Network Installation Steps Make backup copies of existing system and data Install operating system software Configure network connectivity Install client software Dial-up networking LAN networking Perform network administrative tasks User accounts Access rights

Guide to Computer User Support, 3e 34 Determine whether software is compatible with hardware and network Make backup copies of user data files Choose type of installation Install special devices drivers Configure application to meet user needs Install organization-specific utilities, templates, or style sheets Reboot and test all applications Common Steps to Install Application Software

Guide to Computer User Support, 3e 35 Application Software Compatibility Issues CPU types the software runs on Amount of memory the software requires Amount of hard drive space the software requires for full installation Whether the software is compatible with hardware peripherals Whether the software is compatible with the user’s network environment

Guide to Computer User Support, 3e 36 Installation Media Distribution media is the original vendor copies of software CD-ROM Floppy disk Internet download

Guide to Computer User Support, 3e 37 Express (typical or common) Most commonly used features Custom (special or expert) User selects specific features to install Minimal (laptop or space-saver) For users with little hard drive space available Smallest set of functions and features possible Full (maximum or complete) All program features Takes maximum amount of hard drive space Installation Types

Guide to Computer User Support, 3e 38 Close all open programs prior to installation as a precaution Retain license information, installation key codes (in Site Management Notebook), and distribution media To reduce staff time to install and maintain application software: Download or launch software upgrades from server Use an application service provider (ASP), which is a vendor that sells or rents access to applications software Tips on Applications Software Installation

Guide to Computer User Support, 3e 39 Document system settings Back up critical files Create rescue disks Fill out warranty and registration cards Document problems Address ergonomic concerns Make sure user can use the system Wrap-up Tasks

Guide to Computer User Support, 3e 40 Basic steps to install a computer system Site preparation Hardware installation and configuration Operating system and network installation and configuration Application software installation and configuration Wrap-up tasks Site preparation steps for computer installations Location Ergonomic concerns Power requirements Network connectivity Air conditioning Lighting Fire suppression precautions continued Chapter Summary

Guide to Computer User Support, 3e 41 Chapter Summary (continued) A Site Management Notebook organizes information about a system in a convenient location Hardware installers need a variety of mechanical tools to aid with installation tasks Hardware installers follow several safety precautions when working inside the system unit Installers develop check lists of installation procedures for Hardware Operating system and network software Application software Wrap-up tasks The ultimate measure of installation success: Is the user satisfied?