© 2003 The Diagonal Group, LLC Help! I’m in charge of our SAP end user program…. Where do I start? Session 2301

© 2003 The Diagonal Group, LLC No YES Desired State Current State

© 2003 The Diagonal Group, LLC You can’t control the wind …but you can set your own sails!

© 2003 The Diagonal Group, LLC ? WHY do I need a strategy?

© 2003 The Diagonal Group, LLC ! You can and should shape your own FUTURE because if you don’t, somebody else surely will Joel Barker

© 2003 The Diagonal Group, LLC A well-developed STRATEGY DIRECTSINSPIRES ALIGNS

© 2003 The Diagonal Group, LLC ? WHO are my stakeholders for this strategy?

© 2003 The Diagonal Group, LLC Identifying the needs Who’s who? What do I need from them? What do they need from me? Who are my key stakeholders?

© 2003 The Diagonal Group, LLC ? WHAT should my strategy include?

© 2003 The Diagonal Group, LLC VISION PLANS STRATEGY BUDGETS

© 2003 The Diagonal Group, LLC The Desired State 1 page Elevator ride Requires creative & emotional components VISION

© 2003 The Diagonal Group, LLC How to achieve a vision 10 pages Discussion over a meal Information about customers, competitors. Requires conceptual skills STRATEGY

© 2003 The Diagonal Group, LLC Step-by-step how to’s A notebook Examine in series of meetings Requires logical, linear thinking PLANS

© 2003 The Diagonal Group, LLC Financial plan & details Large notebook Even MORE meetings! Requires analytical skills BUDGETS

© 2003 The Diagonal Group, LLC What’s the scope of my strategy? Scope Define Develop FacilitateReview Measurement Organizational Change Communication Training Support

© 2003 The Diagonal Group, LLC Processes & Rules Assumptions Integration Points Roles, Responsibilities Scope Vision & Goals Models Instructional & Support Strategies SAP

© 2003 The Diagonal Group, LLC Purposes of this document Overall direction & approach Talking Points A planning guide A historical record What is included in this strategy? SCOPE

© 2003 The Diagonal Group, LLC How will your initiatives impact the future of your organization? What are your key goals? Employees can successfully perform their jobs using SAP VISION & GOALS

© 2003 The Diagonal Group, LLC Factors that impact your strategies Any limitations Any requirements Any exclusions Possibilities include Languages, travel costs, prerequisites, new learning modalities ASSUMPTIONS

© 2003 The Diagonal Group, LLC How will you train & support your end users? Traditional vs. blended learning approach? Training logistics Online support? Documentation? Help Desk? Super Users? INSTRUCTIONAL & SUPPORT STRATEGIES

© 2003 The Diagonal Group, LLC Visual and conceptual frameworks that help define & explain Training Support Communication Change Measurement Models

© 2003 The Diagonal Group, LLC The basis for SUCCESS WILLING READY ABLE

© 2003 The Diagonal Group, LLC ME Show Tell Let Help

© 2003 The Diagonal Group, LLC Our approach Scope Define Develop FacilitateReview Measurement Organizational Change Communication Training Support

© 2003 The Diagonal Group, LLC Who does what? Individuals Teams, groups, committees Vendors, partners & consultants Contact information ROLES & RESPONSIBILTIES

© 2003 The Diagonal Group, LLC I C R A ccountable esponsible onsult nform

© 2003 The Diagonal Group, LLC How things will be done Process maps Procedures Guidelines Standards Contracts PROCESSES & RULES

© 2003 The Diagonal Group, LLC 4 Levels of Measurement “Am I Happy?” Reaction “Can I Do It?” Learning “Can I Do It On My Own?” Application “Does It Add Value?” Business Impact

© 2003 The Diagonal Group, LLC The critical connections (people & areas) that must be maintained Individuals Groups Internal & external Contact information INTEGRATION POINTS

© 2003 The Diagonal Group, LLC lines You Core Teams Core Team Leads Process Owners Business Groups Training Group MIS / IT And So On! communication Two-way

© 2003 The Diagonal Group, LLC

High Medium Low HighMediumLow Commitment Impact Involve Involve Involve Seek Advice Seek Advice Seek Advice Seek Advice Stakeholder Impact Hands-on Hands-on Involve Involve Inform Inform Seek Advice Seek Advice Involve Involve

© 2003 The Diagonal Group, LLC ? Questions

Peace

© 2003 The Diagonal Group, LLC Doug D. Whittle, PhD For more information The Diagonal Group, LLC

© 2003 The Diagonal Group, LLC Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 2301